Introduction

Health care delivery is not infallible. Errors are common in most health care systems and are reported to be the seventh most common cause of death overall [1]. The 1999 Institute of Medicine (IOM) report, To Err is Human: Building a Safer Health System, drew public attention to the importance of patient safety [2]. This was followed with considerable interest by the medical community [3]. However, to date, there is little evidence that patient safety has improved [4]. In the intensive care unit (ICU), on average, patients experience 1.7 errors per day [5] and nearly all suffer a potentially life-threatening error at some point during their stay [6]. Medication errors account for 78% of serious medical errors in the ICU [7]. The aim of this article is to provide a basic review of medication errors in the ICU as well as strategies to prevent errors and manage their consequences.

What is a medication error?

Providing a single hospitalized patient with a single dose of a single medication requires correctly executing 80 to 200 individual steps [8]. This hospital medication use process can be categorized into five broad stages: prescription, transcription, preparation, dispensation, and administration [9]. An error can occur at any point in this process. A medication error is any error in the medication process, whether there are adverse consequences or not (Table 1) [10]. Most errors occur during the administration stage (median of 53% of all errors), followed by prescription (17%), preparation (14%), and transcription (11%) [11]. The earlier in the medication process an error occurs, the more likely it is to be intercepted [12]. Administration appears to be particularly vulnerable to error because of a paucity of system checks as most medications are administered by a single nurse [13]. Nurses and pharmacists intercept up to 70% of prescription errors [14]. Preparation errors occur when there is a difference between the ordered amount or concentration of a medication and what is actually prepared and administered. The industry standard for pharmaceutical preparations is a concentration difference of less than 10% [15]. However, approximately two thirds of infusions prepared by nurses are outside industry-accepted standards and 6% contain a greater than twofold concentration error [16]. Transcription errors are usually attributed to handwriting, abbreviation use, unit misinterpretation ('mg' for 'mcg'), and mistakes in reading.

Table 1 Definitions
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How are medication errors classified?

James Reason developed a well-recognized system for human error classification based on observations from industries that have become highly reliable such as aviation and nuclear power [17]. He states that errors arise for two reasons: active failures and latent conditions.

Active failures are unsafe acts committed by people who are in direct contact with the patient. They take a variety of forms: slips, lapses, and mistakes (Table 1). Slips and lapses are skill-based behavior errors, when a routine behavior is misdirected or omitted. The person has the right idea but performs the wrong execution. For example, forgetting to restart an infusion of heparin postoperatively is a lapse. Restarting the heparin infusion but entering an incorrect infusion rate despite knowing the correct rate is a slip. Mistakes are knowledge-based errors (perception, judgment, inference, and interpretation) and occur due to incorrect thought processes or analyses. For example, prescribing heparin in a patient diagnosed with heparin-induced thrombo-cytopenia is a mistake. Situational factors (fatigue, drugs, alcohol, stress, and multiple activities) can divert attention and increase the risk of active failures.

Latent conditions are resident pathogens within the system. They can affect the rate at which employees execute active failures and the risks associated with active failures. Latent failures occur when individuals make decisions that have unintended consequences in the future [17]. Prevention requires an ongoing tenacious search and corrective actions once latent conditions are identified. For example, institutions that use staffing models that depend on providers to routinely perform clinical duties above and beyond their regular responsibilities paradoxically risk introducing time pressures, fatigue, and low morale into their work force.

Errors can alternatively be classified as errors of omission or errors of commission (Table 1). Errors of omission are defined as failure to perform an appropriate action [6]. On average, patients receive only half of the recommended care they should receive [18]. Errors of commission are defined as performing an inappropriate action [6]. Most studies in the patient safety literature focus on errors of commission such as wrong drug or wrong dose. Problems with effectiveness and access to drug therapy have been studied much less frequently [19].

How common are medication errors?

The reported incidence of medication errors varies widely between clinical settings and patient populations and between studies. Errors appear to occur in approximately 6% of hospital medication use episodes [11]. Among critically ill adults, the rate of medication errors ranges from 1.2 to 947 errors per 1,000 patient ICU days with a median of 106 errors per 1,000 patient ICU days [20]. In children, 100 to 400 prescribing errors have been reported per 1,000 patients [21]. Several factors account for this large variation in reported medication errors. First, the definition of medication error, including both the numerator and denominator selected for rate calculations, is critical. For example, medication errors and adverse drug events (ADEs) are frequently reported as individual events, as a numerator, but with no denominator [6]. Furthermore, selecting an appropriate denominator that reflects exposure to risk can be difficult [6]. Should medication errors be reported per patient, patient day, medication day, or dose administered? Second, the process node (prescription, transcription, and so on) under investigation will influence incidence estimates [20]. Third, the method of reporting medication errors influences rate estimates [22, 23]. Spontaneous reporting of medication errors may under-report events [11, 22]. Review of the medical records is considered by many experts the benchmark for estimating the extent of errors and adverse events in hospitals but is dependent on accurate documentation [24]. Automation of medical record reviews with computers can be used to improve efficiency and allow for prospective reviews [22]. Direct patient monitoring may be the ultimate reference standard but is dependent on observer expertise and is very labor-intensive [25]. Fourth, the culture of individual ICUs, the number of ICUs participating in error reporting, and the technologies employed can significantly influence error reporting. Medication error trends over time using the same standardized measurement tools are more likely to provide valuable information than periodic cross-sectional surveys.

What are the consequences of medication errors?

Medication errors are an important cause of patient morbidity and mortality [9]. Although only 10% of medication errors result in an ADE, these errors have profound implications for patients, families, and health care providers [13, 26, 27]. The IOM report highlights that 44,000 to 98,000 patients die each year as a result of medical errors, a large portion of these being medication-related [2]. Approximately one fifth (19%) of medication errors in the ICU are life-threatening and almost half (42%) are of sufficient clinical importance to warrant additional life-sustaining treatments [28]. However, deaths are only the tip of the iceberg. The human and societal burden is even greater with many patients experiencing costly and prolonged hospital stays and some patients never fully recovering to their premorbid status [29, 30]. Bates and colleagues [30] estimated that in American hospitals the annual cost of serious medication errors in 1995 was $2.9 million per hospital and that a 17% decrease in incidence would result in $480,000 savings per hospital. Finally, the psychological impact of errors should not be ignored [30]. Errors erode patient, family, and public confidence in health care organizations [31]. Memories of error can haunt providers for many years [32].

What is unique about the ICU and medication errors?

The ICU brings together high-risk patients and interventions in a complex environment (Table 2) [33]. The single strongest predictor of an ADE is patient illness severity [34]. Critically ill patients are prescribed twice as many medications as patients outside of the ICU [35]. Most medications in the ICU are administered as weight-based infusions. These infusions require mathematical calculations and frequently are based on estimated weights increasing the risk of error [20, 28]. Multicentered studies by Ridley and colleagues [36] and Calabrese and colleagues [13] identified potassium chloride, heparin, magnesium sulphate, vasoactive drugs, sedatives, and analgesics as the medications with the greatest risk of error. Antibiotics frequently are empirically prescribed in the ICU and errors have potential implications both for individual patients and populations [37, 38]. Patients are prescribed these medications in an environment that is stressful, complex, changing, under the stewardship of multiple providers, and frequently managing patients in crisis [20]. It is important to remember that critically ill patients have fewer defenses against adverse events than other patients do. They have limited ability to participate in their medical care and they lack the physiological reserve to tolerate additional injury. Moreover, they are reliant on sophisticated technologies and equipment to deliver essential care and yet relatively little is known about medical equipment failures and the associated safety risks. Finally, lack of continuity of care at discharge from the ICU is a well-known feature putting the patient at risk for errors and highlights the importance of communication with the future caregivers [39].

Table 2 Risk factors for medication errors in the intensive care unit
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How can we prevent medication errors?

Improved medication safety can be accomplished by optimizing the safety of the medication process, eliminating situational risk factors, and providing strategies to both intercept errors and mitigate their consequences. Several interventions have been shown to decrease medical error in the ICU (Table 3).

Table 3 Sample strategies to prevent medication errors
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The safest and most efficient means of improving patient safety is to improve the safety of the medication process. Strategies that have been shown to be successful include medication standardization [40, 41], computerized physician order entry (CPOE) [42, 43], bar code technology [44, 45], computerized intravenous infusion devices [9], and medication reconciliation [46]. CPOE targets the prescription and transcription stages of the medication process. The technology permits clinicians to enter orders directly into a computer workstation that is linked to a hospital clinical information system [47]. The main advantages of these systems are that they can track allergies, recommend drug dosages, provide adjustments for patients with altered renal or hepatic function, and identify potential drug-drug interactions [11]. Major limitations for implementation include capital costs, provider willingness to adopt the technology, and worries about technical malfunctions and paradoxical increases in medication errors during implementation periods [9, 48]. Two systematic reviews have documented that CPOE systems increase clinician adherence to guidelines and alerts, improve organizational efficiency, reduce costs, and even prevent medication errors, but there is limited evidence to support improved patient safety [42, 43]. In this regard, CPOE technology highlights the important distinction between error and harm; errors are an important intermediate outcome, but preventing patient harm is the ultimate goal [49]. CPOE technology currently is not used in the majority of ICUs [50].

Bar code technologies target the administration phase of the medication process. Used in conjunction with CPOE, bar code labels for the medication, the patient, and the provider administering the medication are scanned, reconciled, and documented electronically. This process helps ensure that the correct patient gets the correct dose of the correct drug by the correct route at the correct time [44]. Administration errors have been documented to be reduced by 60% [45]. Computerized intravenous infusion devices allow incorporation of CPOE and bar code technology for intravenous medications such that standardized concentrations, infusion rates, and dosing limits can be provided to help prevent intravenous medication errors [9].

Three quarters of patient medications are stopped on patient admission to the ICU [39, 51]. Many of these medications are not restarted by the time of patient discharge from the ICU (88%) or hospital (30%) [39, 51]. Medication reconciliation is a process that matches a patient's current hospital medication regimen against a patient's long-term medication regimen. A coordinated medication reconciliation program can prevent drug withdrawal and ensure that life-saving medications are continued or restarted as soon as appropriate [46].

Situational risk factors can divert providers' attention and increase the risk of active failures. These need to be minimized. For example, acute and chronic sleep deprivation among residents has been shown to increase the risk of error [52, 53]. Therefore, it seems reasonable to establish clinical routines that balance the risk of provider fatigue against the risk of frequent patient sign-over [54]. Trainee supervision and graduated responsibility represent additional risk factors that need to be managed. Clinical inexperience can have a major impact on errors. First-year residents are five times more likely to make prescribing errors than those with more experience [55], as are residents at the start of new rotations [56]. Pharmacological knowledge is an independent predictor of medication errors by health care providers [11]. It is important to capture providers when they start in new environments, train them, and then provide graduated supervision as they develop experience [57]. Although efforts should be directed at targeting situational risk factors, it is important to note that most medication errors occur when individuals are working under what they perceive to be reasonably normal conditions and denying fatigue, stress, or distractions at the time of the error [35].

Physicians, nurses, and pharmacists are integral to medication oversight and error interception. Participation of an intensivist in patient care in the ICU has been reported to decrease medication errors from 22% to 70% [58], complications by 50% [59], ICU mortality, ICU length of stay, and hospital length of stay and to improve patient safety [60]. Pharmacists, similarly, have an important role to play in medication safety. First, all intravenous medications should be prepared within the pharmacy department by pharmacists using a standardized process and standardized medication concentrations. Second, participation of a pharmacist in clinical rounds improves patient safety by reducing preventable ADEs by 66% [61] while shortening patients' length of hospital stay [62, 63], decreasing mortality [64], and decreasing medication expenditures [65, 66].

Nurses play a particularly important role in patient safety because they are the health care providers with whom patients are likely to spend the greatest amount of time. This has two important implications. One, decreasing nurse-to-patient staffing ratios may be associated with an increased risk of medical errors [67, 68]. Nurse-to-patient ratios of 1:1 or 1:2 appear to be safest in the ICU [69]. Second, nursing experience may have an important influence on patient safety. Experienced nurses are more likely to intercept errors compared with less experienced nurses [70].

What can we learn from errors?

Incompetent or irresponsible clinicians do not cause most adverse events. James Reason provides a compelling explanation of error using Swiss cheese as a model (Figure 1). In the real world, our defenses against adverse events, like slices of Swiss cheese, are imperfect. These holes continually open, close, and shift their locations. An adverse event occurs when the holes in many layers of defense momentarily line up [71]. Therefore, it is not surprising that models of quality improvement based on identifying and removing 'bad apple' clinicians have not been effective in improving the safety of health care [72].

Figure 1
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James Reason's Swiss cheese model of defenses. Reprinted from the BMJ [71] (copyright 2000) with permission from the BMJ Publishing Group Ltd.

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Conversely, high-reliability organizations such as aircraft carriers, nuclear power plants, and air traffic controllers have markedly improved safety by standardizing practices and investing in safety training and research [71, 73]. Three simple strategies to change medicine's approach to medication errors have been proposed [74]: (a) recognize that current approaches for preventing medication errors are inadequate; (b) improve the error-reporting system, avoid punishment, and focus on identifying performance improvement opportunities; and (c) understand and enhance human performance within the medication use process.

We should focus on developing systems that view humans as fallible and assume that errors will occur, even in the best organizations. In this model, multiple barriers and safeguards can be developed to reduce the frequency of ADEs. Error reporting is an important component of this strategy because it reveals the active failures and latent conditions in the system [6]. Near misses are incidents that did not lead to harm but could have resulted in patient injury. Reporting these as well as adverse events offers several advantages over reporting only adverse events. These include greater event frequency for quantitative analysis, fewer reporting barriers partly owing to fewer liability concerns, and an opportunity to study recovery patterns [75]. Ideally, error reporting should be voluntary, anonymous, centralized to increase the pool of data, and designed to identify opportunities for performance improvement. However, error reporting alone will not improve patient safety but rather is the first step in a continuous quality improvement cycle [6]. In addition, error reporting has its limitations. Like any intervention, it can have unintended consequences such as creating incentives for gaming the health care system, particularly if penalties or rewards are directly or indirectly associated with reporting [76]. In addition, error reporting can be labor-intensive. For example, a 10-bed ICU could be anticipated to produce more than 6,200 error reports per year (1.7 errors per patient per day × 10 beds × 365 days). Reporting near misses would substantially increase the number of reports. Some systems such as the AIMS-ICU (Australian Incident Monitoring Study in Intensive Care) and the ICUSRS (Intensive Care Unit Safety Reporting System) have been developed with the goal of balancing the strengths and limitations of error reporting [72].

Conclusion

Patient safety is an important health care issue because of the consequences of iatrogenic injuries. Medication errors in critical care are frequent, serious, and predictable. Human factor research in nonmedical settings suggests that demanding greater vigilance from providers of medical care may not result in meaningful safety improvement. Instead, the approach of identifying failures and redesigning faulty systems appears to be a more promising way to reduce human error.