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Organisational influence on volunteer satisfaction and attitudes towards HRM practices: the case of hospital volunteers

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Abstract

We examine volunteer satisfaction with HRM practices, namely recruitment, training and reward in NPOs and attitudes regarding the appropriateness of these practices. The participants in this study are 76 volunteers affiliated with four different NPOs, who work in hospitals and have direct contact with patients and their families. Analysing aggregate results we show that volunteers are more satisfied with training, and consider the training strategies to be very appropriate. After identifying differences between organisations we discover that in some organisations volunteers are satisfied with rewards but they have negative attitudes regarding the appropriateness of the recognition strategies. We also identify the volunteers who are the most and the least satisfied.

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Authors and Affiliations

  1. University of Porto, Faculty of Economics, Rua Dr. Roberto Frias, 4200-464, Porto, Portugal

    Marisa R. Ferreira, Teresa Proença & João F. Proença

  2. ESTGF—IPP; CIICESI, Casa do Curral, 4610-156, Felgueiras, Portugal

    Marisa R. Ferreira

Authors
  1. Marisa R. Ferreira
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  2. Teresa Proença
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  3. João F. Proença
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Corresponding author

Correspondence to Marisa R. Ferreira.

Appendices

Appendices

1.1 Appendix 1–Tests of between-subjects effects

Table 3 Tests of between-subjects effects—SHRM
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Table 4 Tests of between-subjects effects—HRM
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1.2 Appendix 2–Tukey’s HSD

Table 5 I feel I receive a fair amount of recognition for the volunteer work I do Subset. Tukey HSD
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Table 6 I’m satisfied with the recruitment process. Tukey HSD
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1.3 Appendix 3–Means

Table 7 Means—SHRM
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Table 8 Means—HRM
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Ferreira, M.R., Proença, T. & Proença, J.F. Organisational influence on volunteer satisfaction and attitudes towards HRM practices: the case of hospital volunteers. Int Rev Public Nonprofit Mark 9, 27–42 (2012). https://doi.org/10.1007/s12208-011-0071-z

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