Abstract
Cross-cultural studies using Hofstede’s national scores to operationalize his five cultural factors at an individual level suffer from ecological fallacy, and those using self-report scales treat cultural factors as unidimensional constructs and provide little or no evidence of the construct validity and measurement equivalence of these scales. This paper reconceptualizes Hofstede’s five cultural factors as ten personal cultural orientations and develops a new 40-item scale to measure them. It also establishes the validity, reliability, and cross-cultural measurement equivalence of the new scale, and discusses its advantages over other scales.
Similar content being viewed by others
Notes
As pointed out by one of the reviewers, combining all the Western participants in one group may affect the test of invariance. Hence, the author created three groups for the participants from USA, UK, and Australia, which constituted the highest proportion of foreigners in his sample. He also created a fourth group with all the participants from the other Western countries with similar cultural values (e.g., France, Germany, and New Zealand etc.). He excluded the small number of participants from Southern Europe and Scandinavia (N = 34) in view of their significantly different scores on Hofstede’s (1980) national cultural factors compared to other Western countries.
Next, the author tested his measurement model across these four groups and found support for configural, metric, as well as scalar equivalence. Thus, it seems that although the participants from these four groups may possess different levels of personal cultural orientations, they attach similar meanings to the items representing all these constructs these constructs and use similar response styles. Hence, it would be justified to combine them into one group (Western) for a comparison against the Chinese group.
The author also recorded the length of stay in Hong Kong for all the participants and as advised by one of the reviewers, he used it to divide the Westerners into two groups based on a median split of their duration of stay in Hong Kong and found evidence for the reliability, validity, and measurement equivalence of all the ten factors of the new 40-item personal cultural orientations (PCO) scale across these groups. He also used the duration of stay in Hong Kong as a control variable in the test of nomological and predictive validity of the new scale, and found no significant influence on the results. Hence, the duration of stay in Hong Kong and exposure to local culture does not seem to influence the measurement equivalence or the predictive validity of the new scale.
As advised by one of the reviewers, the author also ran a cluster analysis on the full dataset and found high proportions of Chinese respondents in the Individualist (21%), Low Power Distance (18%), Short Term Orientation (24%), Masculine (43%), and High Uncertainty Avoidance (32%) groups. Similarly, he found high proportions of Western respondents in the Collectivist (17%), High Power Distance (22%), Long Term Orientation (19%), Feminine (27%), and Low Uncertainty Avoidance (38%) groups. These findings provide evidence of the high variance in the cultural orientations even among people with similar ethnic background, thus justifying the need for measuring personal cultural orientations at an individual-level rather than national-level alone.
Detailed findings are available from the author upon request.
References
Albers-Miller, N., & Gelb, B. (1996). Business advertising appeals as a mirror of cultural dimensions: a study of eleven countries. Journal of Advertising, XXV(4), 57–70.
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: a review and recommended two step approach. Psychological Bulletin, 103, 411–423.
Bearden, W. O., Netemeyer, R. G., & Teel, J. E. (1989). Measurement of consumer susceptibility to interpersonal influences. Journal of Consumer Research, 15(4), 473–481.
Bearden, W. O., Money, R. B., & Nevins, J. L. (2006a). Multidimensional versus unidimensional measures in assessing national culture values: the Hofstede VSM 94 example. Journal of Business Research, 59, 195–203.
Bearden, W. O., Money, R. B., & Nevins, J. L. (2006b). A measure of long-term orientation: development and validation. Journal of the Academy of Marketing Science, 34(3), 456–467.
Birgelen, M. V., de Ruyter, K., de Jeong, A., & Wetzels, M. (2002). Customer evaluations of after-sales service contact modes: an empirical analysis of national culture’s consequences. International Journal of Research in Marketing, 19(1), 43–64.
Blodgett, J., Hill, D., & Bakir, A. (2006). Cross-cultural complaining behavior? An alternative explanation. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 19(2), 103–117.
Blodgett, J., Bakir, A., & Hill, D. (2008). A test of the validity of Hofstede’s cultural framework. Journal of Consumer Marketing, 25(6), 339–349.
Bond, M. H. (1988). Finding universal dimensions of individual variation in multi-cultural studies of values: the Rokeach and Chinese value surveys. Journal of Personality and Social Psychology, 55(6), 1009–1015.
Bond, M. H. (2002). Reclaiming the individual from Hofstede’s ecological analysis—a 20-year odyssey: comment on Oyserman et al. (2002). Psychological Bulletin, 128(1), 73–77.
Bontempo, R. N., Bottom, W. P., & Weber, E. U. (1997). Cross-cultural differences in risk perception: a model-based approach. Risk Analysis, 17(4), 479–488.
Brislin, R. W. (1970). Back-translation for cross-cultural research. Journal of Cross-Cultural Psychology, 1(3), 185–216.
Broderick, A. J. (2007). A cross-national study of the individual and national-cultural nomological network of consumer involvement. Psychology & Marketing, 24(4), 343–374.
Byrne, B. M. (1994). Structural equation modeling with EQS and EQS/Windows: Basic concepts, applications, and programming. Newbury Park: Sage.
Byrne, B. M. (2004). Testing for multigroup invariance using AMOS graphics: a road less traveled. Structural Equation Modeling, 11(2), 272–300.
Chang, C. C. (2006). Cultural masculinity/femininity influences on advertising appeals. Journal of Advertising Research, 46, 315–323.
Chelminski, P., & Coulter, R. A. (2007a). On market mavens and consumer self-confidence: a cross-cultural study. Psychology & Marketing, 24(1), 69–91.
Chelminski, P., & Coulter, R. A. (2007b). The effects of cultural individualism and self-confidence on propensity to voice: from theory to measurement to practice. Journal of International Marketing, 15(4), 94–118.
Chiou, J.-S., & Pan, L.-Y. (2008). The impact of social Darwinism perception, status anxiety, perceived trust of people, and cultural orientation on consumer ethical beliefs. Journal of Business Ethics, 78, 487–502.
Clark, L. A., & Watson, D. (1995). Constructing validity: basic issues in scale validation. Psychological Assessment, 7, 309–319.
Cleveland, M., Laroche, M., & Papadopoulos, N. (2009). Cosmopolitanism, consumer ethnocentrism, and materialism. Journal of International Marketing, 17(1), 116–146.
Dawar, N., Parker, P. M., & Price, L. J. (1996). A cross-cultural study of interpersonal information exchange. Journal of International Business Studies, 27(3), 497–516.
de Mooij, M. K., & Hofstede, G. (2002). Convergence and divergence in consumer behavior: implications for international retailing. Journal of Retailing, 78(1), 61–69.
Donthu, N., & Yoo, B. (1998). Cultural influences on service quality expectations. Journal of Service Research, 1(2), 178–186.
Dorfman, P., & Howell, J. (1988). Dimensions of national culture and effective leadership patterns: Hofstede revisited. In R. N. Farmer & E. G. McGoun (Eds.), Advances in international comparative management (pp. 127–150). New York: JAI.
Douglas, S. P., & Craig, C. S. (1997). The changing dynamic of consumer behavior: implications for cross-cultural research. International Journal of Research in Marketing, 14(4), 379–395.
Dutta-Bergman, M. J., & Wells, W. D. (2002). The values and lifestyles of idiocentrics and allocentrics in an individualist culture: a descriptive approach. Journal of Consumer Psychology, 12(3), 231–242.
Erdem, T., Swait, J., & Valenzuela, A. (2006). Brands as signals: a cross-country validation study. Journal of Marketing, 70(1), 34–49.
Fornell, C., & Larker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39–50.
Franke, R. H., Hofstede, G., & Bond, M. H. (1991). Cultural roots of economic performance: a research note. Strategic Management Journal, 12, 165–173.
Furrer, O., Liu, B. S.-C., & Sudharshan, D. (2000). The relationships between culture and service quality perceptions: basis for cross-cultural market segmentation and resource allocation. Journal of Service Research, 2(4), 355–371.
Gregory, G. D., Munch, J. M., & Peterson, M. (2002). Attitude functions in consumer research: comparing value—attitude relations in individualist and collectivist cultures. Journal of Business Research, 55, 933–942.
Grenier, S., Barrette, A.-M., & Ladouceur, R. (2005). Intolerance of uncertainty and intolerance of ambiguity: similarities and differences. Personality and Individual Differences, 39(3), 593–600.
Gürhan-Canli, Z., & Maheswaran, D. (2000). Cultural variations in country of origin effects. Journal of Marketing Research, 37, 309–317.
Harb, C., & Smith, P. B. (2008). Self-construals across cultures: beyond independence–interdependence. Journal of Cross-Cultural Psychology, 39(2), 178–197.
Hardesty, D. M., & Bearden, W. O. (2004). The use of expert judges in scale development: implications for improving face validity of measures of unobservable constructs. Journal of Business Research, 57, 98–107.
Hofstede, G. (1980). Culture’s consequences: International differences in work-related values. Beverly Hills: Sage.
Hofstede, G. (1991). Cultures and organizations: Software of the mind. London: McGraw-Hill.
Hofstede, G. (1994). Value survey module 1994 manual. Maastricht: IRIC, University of Tilburg.
Hofstede, G. (2001). Culture’s consequences: Comparing values, behaviors, institutions, and organizations across nations. Thousand Oaks: Sage.
Hofstede, G., & Bond, M. H. (1988). The Confucius connection: from cultural roots to economic growth. Organizational Dynamics, 16, 5–21.
Hong, Y., Morris, M. W., Chiu, C., & Benet-Martínez, V. (2000). Multicultural minds: a dynamic constructivist approach to culture and cognition. American Psychologist, 55, 709–720.
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1–55.
Hu, X., Li, L., Xie, C., & Zhou, J. (2008). The effects of country-of-origin on Chinese consumers’ wine purchasing behaviour. Journal of Technology Management in China, 3(3), 292–306.
Hui, C. H. (1988). Measurement of individualism–collectivism. Journal of Research in Personality, 22, 17–36.
Hui, M. K., & Au, K. (2001). Justice perceptions of complaints-handling a cross-cultural comparison between PRC and Canadian customers. Journal of Business Research, 52(2), 161–173.
Hult, G. T. M., Ketchen, D. J. Jr., Griffith, D. A., Finnegan, C. A., Gonzalez-Padron, T., Harmancioglu, N., Huang, Y., Talay, M. B., & Cavusgil, S. T. (2008). Data equivalence in cross-cultural international business research. Journal of International Business Studies, 39(6), 1027–1044.
Jung, J. M., & Kellaris, J. J. (2006). Responsiveness to authority appeals among young French and American consumers. Journal of Business Research, 59, 735–744.
Keh, H. T., & Sun, J. (2008). The complexities of perceived risk in cross-cultural services marketing. Journal of International Marketing, 16(1), 120–146.
Kline, R. B. (1998). Principles and practice of structural equation modeling. New York: Guilford.
Knight, G. A., & Calantone, R. J. (2000). A flexible model of consumer country-of-origin perceptions: a cross-cultural investigation. International Marketing Review, 17(2), 127–145.
Kramer, T., Spolter-Weisfeld, S., & Thakkar, M. (2007). The effect of cultural orientation on consumer responses to personalization. Marketing Science, 26(2), 246–258.
Laroche, M., Ueltschy, L. C., Abe, S., Cleveland, M., & Yannopoulos, P. P. (2004). Service quality perceptions and customer satisfaction: evaluating the role of culture. Journal of International Marketing, 12(3), 58–85.
Lau, I., Chiu, C., & Lee, S. (2001). Communication and shared reality: implications for the psychological foundations of culture. Social Cognition, 19, 350–371.
Lee, J. A. (2000). Adapting Triandis’s model of subjective culture and social behavior relations to consumer behavior. Journal of Consumer Psychology, 9(2), 117–126.
Lee, Y. H., & Lim, E. A. C. (2008). What’s funny and what’s not: the moderating role of cultural orientation in ad humor. Journal of Advertising, 37(2), 71–83.
Lee, J. A., Garbarino, E., & Lerman, D. (2007). How cultural differences in uncertainty avoidance affect product perceptions. International Marketing Review, 24(3), 330–349.
Leung, K. (1987). Some determinants of reaction to procedural models for conflict resolution: a cross-cultural study. Journal of Personality and Social Psychology, 53, 898–908.
Leung, K. (1989). Cross-cultural differences: individual-level vs. cultural-level analysis. International Journal of Psychology, 24, 703–719.
Li, F., & Aksoy, L. (2007). Dimensionality of individualism–collectivism and measurement equivalence of Triandis and Gelfand’s scale. Journal of Business and Psychology, 21(3), 313–329.
Maheswaran, D., & Shavitt, S. (2000). Issues and new directions in global consumer psychology. Journal of Consumer Psychology, 9(2), 59–66.
Markus, H. R., & Kitayama, S. (1991). Culture and the self: implications for cognition, emotion and motivation. Psychological Bulletin, 98(2), 224–253.
Milner, L., & Collins, J. M. (1998). Sex role portrayals in Turkish television advertisements: an examination in an international context. Journal of Euromarketing, 7(1), 1–27.
Nunnally, J. C. (1978). Psychometric theory. New York: McGraw Hill.
Oyserman, D. (2006). High power, low power, and equality: culture beyond individualism and collectivism. Journal of Consumer Psychology, 16(4), 352–356.
Oyserman, D., Coon, H. M., & Kemmelmeier, M. (2002a). Rethinking individualism and collectivism: evaluation of theoretical assumptions and meta-analyses. Psychological Bulletin, 128(1), 3–72.
Oyserman, D., Kemmelmeier, M., & Coon, H. M. (2002b). Cultural psychology, a new look: reply to Bond (2002), Fiske (2002), Kitayama (2002), and Miller. Psychological Bulletin, 128(1), 110–117.
Parasuraman, A., & Grewal, D. (2000). Serving customers and consumers effectively in the twenty-first century: a conceptual framework and overview. Journal of the Academy of Marketing Science, 28(1), 9–16.
Patterson, P. G., Cowley, E., & Prasongsukarn, K. (2006). Service failure recovery: the moderating impact of individual-level cultural value orientation on perceptions of justice. International Journal of Research in Marketing, 23, 263–277.
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903.
Poon, P. S., Hui, M. K., & Kevin, Au. (2004). Attributions on dissatisfying service encounters. European Journal of Marketing, 38(11/12), 1527–1540.
Puri, R. (1996). Measuring and modifying consumer impulsiveness: a cost-benefit accessibility framework. Journal of Consumer Psychology, 5(2), 87–113.
Roehrich, G. (2004). Consumer innovativeness: concepts and measurements. Journal of Business Research, 57, 671–677.
Russell, D. W., & Russell, C. A. (2006). Explicit and implicit catalysts of consumer resistance: the effects of animosity, cultural salience and country-of-origin on subsequent choice. International Journal of Research in Marketing, 23(3), 321–331.
Schouten, B. C. (2008). Compliance behavior and the role of ethnic background, source expertise, self-construals and values. International Journal of Intercultural Relations, 32, 515–523.
Schwartz, S. H. (1992). Universals in the content and structure of values: Theoretical advances and empirical tests in 20 countries. In M. P. Zanna (Ed.), Advances in experimental social psychology (pp. 1–65). New York: Academic.
Schwartz, S. H. (1994). Beyond individualism/collectivism: New cultural dimensions of values. In U. Kim, H. C. Triandis, C. Kagitcibasi, S. Choi, & G. Yoon (Eds.), Individualism and collectivism: Theory, method, and applications (pp. 85–119). Thousand Oaks: Sage.
Schwartz, S. H., & Rubel-Lifschitz, T. (2009). Cross-national variation in the size of sex differences in values: effects of gender equality. Journal of Personality and Social Psychology, 97(1), 171–185.
Schwartz, S. H., Melech, G., Lehmann, A., Burgess, S., Harris, M., & Owens, V. (2001). Extending the cross-cultural validity of the theory of basic human values with a different method of measurement. Journal of Cross-Cultural Psychology, 32(5), 519–542.
Sharma, S., Shimp, T. A., & Shin, J. (1995). Consumer ethnocentrism: a test of antecedents and moderators. Journal of the Academy of Marketing Science, 23(1), 26–37.
Sharma, P., Tam, J. L. M., & Kim, N. (2009). Demystifying intercultural service encounters: toward a comprehensive conceptual framework. Journal of Service Research, 12(2), 227–242.
Shavitt, S., Lalwani, A. K., Zhang, J., & Torelli, C. J. (2006). The horizontal/vertical distinction in cross-cultural consumer research. Journal of Consumer Psychology, 16(4), 325–342.
Shiha, T.-H., & Fan, X. (2009). Comparing response rates in e-mail and paper surveys: a meta-analysis. Educational Research Review, 4(1), 26–40.
Singelis, T. M. (1994). The measurement of independent and interdependent self-construals. Personality and Social Psychology Bulletin, 20(5), 580–591.
Singelis, T. M., Triandis, H. C., Bhawuk, D., & Gelfand, M. J. (1995). Horizontal and vertical dimensions of individualism and collectivism: a theoretical and measurement refinement. Cross-Cultural Research, 29, 240–275.
Sivakumar, K., & Nakata, C. (2001). The stampede toward Hofstede’s framework: avoiding the sample design pit in cross-cultural research. Journal of International Business Studies, 32(3), 555–573.
Smith, P. B., Dugan, S., & Trompenaars, F. (1996). National culture and the values of organizational employees: a dimensional analysis across 43 nations. Journal of Cross-Cultural Psychology, 27(2), 231–264.
Soares, A. M., Farhangmehr, M., & Shoham, A. (2007). Hofstede’s dimensions of culture in international marketing studies. Journal of Business Research, 60(4), 277–284.
Spector, P. E., Cooper, C. L., & Sparks, K. (2001). An international study of the psychometric properties of the Hofstede values survey module 1994: a comparison of individual and country/province level results. Applied Psychology: An International review, 50(2), 269–281.
Spence, J. T. (1993). Gender-related traits and gender ideology: evidence for a multi-factorial theory. Journal of Personality and Social Psychology, 64, 624–635.
Steenkamp, J.-B. E. M. (2001). The role of national culture in international marketing research. International Marketing Review, 18(1), 30–44.
Steenkamp, J.-B. E. M., & Baumgartner, H. (1998). Assessing measurement invariance in cross-national consumer research. Journal of Consumer Research, 25(1), 78–90.
Steenkamp, J.-B. E. M., ter Hofstede, F., & Wedel, M. (1999). A cross-national investigation into the individual and national cultural antecedents of consumer innovativeness. Journal of Marketing, 63, 55–69.
Stern, B. B., Barak, B., & Gould, S. J. (1987). Sexual-identity scale: a new self-assessment measure. Sex Roles, 17(9/10), 503–519.
Taras, V., Rowney, J., & Steel, P. (2009). Half a century of measuring culture: review of approaches, challenges, and limitations based on the analysis of 121 instruments for quantifying culture. Journal of International Management, 15(4), 357–373.
Triandis, H. C., & Gelfand, M. J. (1998). Converging measurement of horizontal and vertical individualism and collectivism. Journal of Personality and Social Psychology, 74(1), 118–128.
Triandis, H. C., Leung, K., Villareal, M. J., & Clack, F. L. (1985). Allocentric versus idiocentric tendencies: convergent and discriminant validation. Journal of Research in Personality, 19, 395–415.
Trompenaars, F. (1993). Riding the waves of culture. London: The Economists Books.
Tsikriktsis, N. (2002). Does culture influence web site quality expectations? An empirical study. Journal of Service Research, 5(2), 101–113.
van Everdingen, Y., & Waarts, E. (2003). The effect of national culture on the adoption of innovations. Marketing Letters, 14(3), 217–232.
Voss, C. A., Roth, A. V., Rosenzweig, E. D., Blackmon, K., & Chase, R. B. (2004). A tale of two countries’ conservatism, service quality, and feedback on customer satisfaction. Journal of Service Research, 6(3), 212–230.
Wang, Q. (2000). Reliability and validity tests of Singelis’s self-construal scale (1994). In Annual Meeting of the Eastern Communication Association. Pittsburgh, PA, 1–29.
Wheaton, B., Muthen, B., Alwin, D. F., & Summers, G. F. (1977). Assessing reliability and stability in panel models. In D. R. Heise (Ed.), Sociological methodology (pp. 84–136). San Francisco: Jossey-Bass.
Wilcox, K., Kim, H. M., & Sen, S. (2009). Why do consumers buy counterfeit luxury brands? Journal of Marketing Research, 46(2), 247–259.
Yaveroglu, I., & Donthu, N. (2002). Cultural influences on the diffusion of new products. Journal of International Consumer Marketing, 14(4), 49–63.
Yeniyurt, S., & Townsend, J. D. (2003). Does culture explain acceptance of new products in a country? An empirical investigation. International Marketing Review, 20(4), 377–396.
Yoo, B., & Donthu, N. (2005). The effect of personal cultural orientation on consumer ethnocentrism: evaluations and behaviors of U.S. consumers toward Japanese products. Journal of International Consumer Marketing, 18(1–2), 7–44.
Zhang, Y., & Shrum, L. J. (2009). The influence of self-construal on impulsive consumption. Journal of Consumer Research, 35(5), 838–850.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Sharma, P. Measuring personal cultural orientations: scale development and validation. J. of the Acad. Mark. Sci. 38, 787–806 (2010). https://doi.org/10.1007/s11747-009-0184-7
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s11747-009-0184-7