Skip to main content
Log in

Developing Gamcheon Cultural Village as a tourist destination through co-creation

  • Case study
  • Published:
Service Business Aims and scope Submit manuscript

Abstract

Co-creation refers to the process of collaborative creation of new values by stakeholders together. Co-creation strategies can be utilized not only in business organizations but also by local communities. The objective of this study is to apply the co-creation approach to activate residents’ participation for developing shared goals in a real-world situation involving the Gamcheon Culture Village Regeneration Project in Korea. To this end, a combination of literature review and qualitative data collected through in-depth interviews with regional residents, public officials, and experts was undertaken using grounded theory. Based on the results of the analysis, an activation plan for co-creation was suggested along with a model for expanding residents’ participation in the project. This study contributes to the accumulated knowledge in the area of co-creation. It also provides actual demonstration of how the co-creation process works in a real-world situation.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Fig. 1
Fig. 2
Fig. 3

References

  • Brown J (2009) The spirit of co-creation: risk-managed creativity for business. Sense Worldwide, London

    Google Scholar 

  • Creswell JW (2002) Educational research: planning, conducting, and evaluating quantitative and qualitative research. Prentice Hall, Saddle River

    Google Scholar 

  • Denzin NK (1978) Sociological methods: a sourcebook. McGraw-Hill, New York

    Google Scholar 

  • Denzin NK, Lincoln YS (2005) The sage handbook of qualitative research, 3rd edn. Sage, Thousand Oaks

    Google Scholar 

  • Duncan T, Majority SE (2006) How integrated marketing communication’s ‘touch point’ can operationalize the service-dominant logic? In: Vargo SL, Lusch RF (eds) The service-dominant logic of marketing: dialog, debate and directions. ME Sharpe, Armonk, pp 236–249

    Google Scholar 

  • Fung A (2002) Collaboration and countervailing power: making participatory governance work. American Sociological Association, Chicago

    Google Scholar 

  • Glaser BG (1978) Theoretical sensitivity: advances in the methodology of grounded theory. Sociology Press, Mill Valley

    Google Scholar 

  • Gustafsson A, Kristensson P, Witell L (2012) Customer co-creation in service innovation: a matter of communication? J Serv Manag 23(3):311–327

    Article  Google Scholar 

  • Hong HMR (2006) A study on the types of developing resources using the social networks within a community: applying social capital. Korean J Soc Welf 58(4):65–92

    Google Scholar 

  • Lee SM, Olson DL (2010) Convergenomics: strategic innovation in the convergence era. Gower Publishing Limited, Aldershot

    Google Scholar 

  • Lee SM, Olson DL, Trimi S (2012) Co-innovation: convergenomics, collaboration, and co-creation for organizational values. Manag Decis 50(5):817–831

    Article  Google Scholar 

  • Lincoln YS, Guba EG (1985) Naturakistic enquiry. Sage Publications, Beverly Hills

    Google Scholar 

  • Montoro-Sanchez A (2009) Competitive dynamics and business models in service business: a promising research subject. Serv Bus 3(4):311–318

    Article  Google Scholar 

  • Nambisan S, Nambisan P (2013) Engaging citizens in co-creation in public services: lessons learned and best practices. Collaborating across boundaries series. IBM Center for the Business of Government

  • Porter M, Kramer M (2011) Creating shared value. Harv Bus Rev 89(1/2):62–77

    Google Scholar 

  • Prahalad C, Ramaswamy V (2004) Co-creation experiences: the next practice in value creation. J Interact Mark 18(3):5–14

    Article  Google Scholar 

  • Saha-gu, Busan (2012) 2010–2011 Saha-gu administrative white paper

  • Stern S (2011) A co-creation primer. Harvard Business Review Blog. http://blogs.hbr.org/cs/2011/02/co-creation.html. Accessed 28 Feb 2011

  • Strauss A, Corbin J (1990) Basics of qualitative research: grounded theory procedures and techniques. Sage Publications, Newbury Park

    Google Scholar 

  • Strauss A, Corbin J (1998) Basics of qualitative research: techniques and procedures for developing grounded theory, 2nd edn. Sage Publication, London

    Google Scholar 

  • Trimi S, Faja S, Rhee S (2009) Impact of the Internet on interorganizational relationships. Serv Bus 3(1):63–83

    Article  Google Scholar 

Download references

Acknowlegments

This work was supported by the National Research Foundation of Korea Grant funded by the Korean Government (NRF-2012S1A3A2033394).

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Hyun-Mi Lee.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Hong, SG., Lee, HM. Developing Gamcheon Cultural Village as a tourist destination through co-creation. Serv Bus 9, 749–769 (2015). https://doi.org/10.1007/s11628-014-0252-z

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s11628-014-0252-z

Keywords

Navigation