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Examining Quality, Value, Satisfaction and Trust Dimensions: An Empirical Lens to Understand Health Insurance Systems Actual Usage

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Abstract

Health insurance policies have become key social policy interventions incepted to extend healthcare to vulnerable populations. In this vein, Ghana devised a health insurance scheme in the year 2003. However, there have been concerns about quality, value, satisfaction and trust regarding healthcare and insurance usage. Using data drawn from 345 participants, our study investigates these dimensions to empirically test their predictive effects on the actual usage of health insurance. Data analysis results using the Structural Equation Modelling technique confirmed these dimensions as predictors of intention and actual usage. Our study delineates the practical, theoretical and policy implications of the study findings.

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Authors and Affiliations

  1. Department of Government and International Studies, Hong Kong Baptist University, Kowloon Tong, Kowloon, Hong Kong, China

    Vincent Ekow Arkorful

  2. School of Management, University of Science and Technology of China, Hefei, Anhui, China

    Benjamin Kweku Lugu & Ibrahim Basiru

  3. Department of Psychology, University of Ghana, Legon, Accra, Ghana

    Anastasia Hammond

  4. School of Law, Zhongnan University of Economics and Law, Wuhan, Hubei, China

    Frederick Appiah Afriyie

  5. School of Public Affairs, University of Science and Technology of China, Hefei, Anhui, China

    Bobita Mohajan

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  1. Vincent Ekow Arkorful
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  2. Benjamin Kweku Lugu
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  5. Frederick Appiah Afriyie
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Correspondence to Vincent Ekow Arkorful.

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Arkorful, V.E., Lugu, B.K., Hammond, A. et al. Examining Quality, Value, Satisfaction and Trust Dimensions: An Empirical Lens to Understand Health Insurance Systems Actual Usage. Public Organiz Rev 21, 471–489 (2021). https://doi.org/10.1007/s11115-020-00498-x

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