Skip to main content

Advertisement

Log in

Accuracy of pharmacist electronic discharge medicines review information transmitted to primary care at discharge

  • Research Article
  • Published:
International Journal of Clinical Pharmacy Aims and scope Submit manuscript

Abstract

Background The poor quality of discharge summaries following admission to hospital, especially in relation to information on medication changes, is well documented. Hospital pharmacists can record changes to medications in the electronic discharge note to improve the quality of this information for primary care. Objective To audit the pharmacist-completed notes describing changes to admission medication, and to identify improvement opportunities. Setting 750-bed teaching district general hospital in England. Methods An evaluation of pharmacist written notes was conducted at a 750-bed teaching district general hospital in England. A sample of notes was analysed in three consecutive years, 2016–2018. Analyses were performed using descriptive statistics. Main outcome measure The number of discrepancies in the note compared to the discharge summary medication list. Results Notes were analysed for 125, 120 and 120 patients in 2016–2018 respectively. We saw an overall improvement in the accuracy of our notes from 12% of patients having an inaccurate note in 2016 to 4.2% in 2017 and 5.8% in 2018. The percentage of discharge medicines affected by these discrepancies reduced from 1.7% (2016) to 0.6% (2017) and 0.9% (2018). Conclusion Discrepancies were due to changes in the patient’s medicines journey not being fully captured and documented. The overall reduction of discrepancies over the three consecutive audits was felt to be largely due to formalisation of the discharge medicines reconciliation process and reminding staff on how to complete a note. We are planning to utilise informatics surveillance tools along with system developments to sustain this elimination of out of date notes being transmitted to primary care.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Similar content being viewed by others

References

  1. General Medical Council. Good practice in prescribing and managing medicines and devices. London: General Medical Council; 2013.

    Google Scholar 

  2. Kripalani S, LeFevre F, Phillips CO, Williams MV, Basaviah P, Baker DW. Deficits in communication and information transfer between hospital-based and primary care physicians: implications for patient safety and continuity of care. J Am Med Assoc. 2007;297:831–41.

    Article  CAS  Google Scholar 

  3. Foster DS, Paterson C, Fairfield G. Evaluation of immediate discharge documents—room for improvement? Scot Med J. 2002;47(4):77–9.

    Article  CAS  PubMed  Google Scholar 

  4. van Walraven C, Seth R, Laupacis A. Dissemination of discharge summaries. Not reaching follow-up physicians. Can Fam Physician. 2002;48:737–42.

    PubMed  PubMed Central  Google Scholar 

  5. NHS Digital, Professional Record Standards Body, Royal College of Physicians. PRSB Standards for the Structure and Content of Health and Care Records; 2018. https://theprsb.org/wp-content/uploads/2019/02/3950-PRSB-digital-PDF-web.pdf. Accessed 16 Aug 2018.

  6. World Health Organization. Medication without harm—global patient safety challenge on medication safety. Geneva: World Health Organization; 2017.

    Google Scholar 

  7. Vance G, Burford B, Jandial S, Scott J. Identifying the work activities performed by doctors in the Foundation Programme. Research conducted for the General Medical Council. School of Medical Education, Newcastle University, 2015.

  8. Yemm R, Bhattacharya D, Wright D, Poland F. What constitutes a high quality discharge summary? A comparison between the views of secondary and primary care doctors. Int J Med Educ. 2014;5:125–31.

    Article  PubMed  PubMed Central  Google Scholar 

  9. Healthcare Inspectorate Wales. Patient discharge from hospital to general practice: thematic report 2017–2018.

  10. Care Quality Commission. Managing patients’ medicines after discharge from hospital. London: Care Quality Commission; 2009.

    Google Scholar 

  11. Hammad EA, Wright DJ, Walton C, Nunney I, Bhattacharya D. Adherence to UK national guidance for discharge information: an audit in primary care. Br J Clin Pharmacol. 2014;78:1453–64.

    Article  PubMed  PubMed Central  Google Scholar 

  12. Primary Care Foundation, NHS Alliance. Making time in general practice; 2015. https://www.primarycarefoundation.co.uk/images/PrimaryCareFoundation/Downloading_Reports/PCF_Press_Releases/Making-Time-in_General_Practice_FULL_REPORT_28_10_15.pdf. Accessed 16 Aug 2018.

  13. Martin S, Davies E, Gershlick B. Under pressure. What the Commonwealth Fund’s 2015 international survey of general practitioners means for the UK. London: The Health Foundation; 2015. p. 2016.

    Google Scholar 

  14. Grimes TC, Duggan CA, Delaney TP, Graham IM, Conlon KC, Deasy E, et al. Medication details documented on hospital discharge: cross-sectional observational study of factors associated with medication non-reconciliation. Br J Clin Pharmacol. 2011;71:449–57.

    Article  PubMed  PubMed Central  Google Scholar 

  15. Mills PR, Weidmann AE, Stewart D. Hospital discharge information communication and prescribing errors: a narrative literature overview. Eur J Hosp Pharm. 2016;23:3–10.

    Article  PubMed  Google Scholar 

  16. National Institute for Health and Care Excellence. Medicines optimisation: the safe and effective use of medicines to enable the best possible outcomes. NICE guideline NG5, London: NICE; 2015.

  17. Institute for Healthcare Improvement. How-to guide: prevent adverse drug events by implementing medication reconciliation. Cambridge, MA; 2011. http://app.ihi.org/LMS/Content/2cf9e482-3e91-4218-afe3-22f77b5025bc/Upload/HowtoGuidePreventADEs.pdf. Accessed 16 Aug 2018.

  18. Ooi CE, Rofe O, Vienet M, Elliott RA. Improving communication of medication changes using a pharmacist-prepared discharge medication management summary. Int J Clin Pharm. 2017;39:394–402.

    Article  PubMed  Google Scholar 

  19. Tong EY, Roman CP, Mitra B, Yip GS, Gibbs H, Newnham HH, et al. Reducing medication errors in hospital discharge summaries: a randomised controlled trial. Med J Aust. 2017;206:36–9.

    Article  PubMed  Google Scholar 

  20. NHS Improvement. Optimising medicines discharge to improve patient flow. https://www.england.nhs.uk/south/wp-content/uploads/sites/6/2016/12/rig-optimising-medicines-discharge.pdf. Accessed 16 Aug 2018.

  21. Nazar H, Brice S, Akhter N, Kasim A, Gunning A, Slight SP, et al. New transfer of care initiative of electronic referral from hospital to community pharmacy in England: a formative service evaluation. BMJ Open. 2016;6:e012532. https://doi.org/10.1136/bmjopen-2016-012532.

    Article  PubMed  PubMed Central  Google Scholar 

  22. NHS England. Commissioning for quality and innovation (CQUIN) guidance for 2015/16. Leeds; 2015. https://www.england.nhs.uk/wp-content/uploads/2015/03/9-cquin-guid-2015-16.pdf. Accessed 16 Aug 2018.

  23. Marvin V, Kuo S, Poots AJ, Woodcock T, Vaughan L, Bell D. Applying quality improvement methods to address gaps in medicines reconciliation at transfers of care from an acute UK hospital. BMJ Open. 2016;6:e010230. https://doi.org/10.1136/bmjopen-2015-010230.

    Article  PubMed  PubMed Central  Google Scholar 

  24. Freyer J, Kasprick L, Sultzer R, Schiek S, Bertsche T. A dual intervention in geriatric patients to prevent drug-related problems and improve discharge management. Int J Clin Pharm. 2018. https://doi.org/10.1007/s11096-018-0643-7.

    Article  PubMed  Google Scholar 

  25. Ehnbom EC, Raban MZ, Walter SR, Richardson K, Westbrook JI. Do electronic discharge summaries contain more complete medication information? A retrospective analysis of paper versus electronic discharge summaries. Health Inf Manag. 2014;43(3):4–12.

    PubMed  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Mike Wilcock.

Ethics declarations

Funding

None.

Conflicts of interest

None.

Additional information

Publisher's Note

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Wilcock, M., Hill, A., Wynn, A. et al. Accuracy of pharmacist electronic discharge medicines review information transmitted to primary care at discharge. Int J Clin Pharm 41, 820–824 (2019). https://doi.org/10.1007/s11096-019-00835-1

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s11096-019-00835-1

Keywords

Navigation