Skip to main content

Advertisement

SpringerLink
Log in

Satisfaction of HIV patients with pharmaceutical services in South Eastern Nigerian hospitals

  • Research Article
  • Published:
International Journal of Clinical Pharmacy Aims and scope Submit manuscript

Abstract

Background Pharmacists play an important role in the care of HIV patients especially by providing pharmaceutical care. Thus it is imperative to assess the experience and satisfaction of HIV patients with the pharmaceutical services they receive as this will ensure that quality care is provided. Objective The objective of this study was to assess HIV-infected patients’ satisfaction with pharmaceutical services provided in South-Eastern Nigeria’s HIV/AIDS clinics. A secondary aim was to repeat the validation process in order to confirm the initial validation of ‘Patient Satisfaction with Pharmaceutical Service’ (PSPS) questionnaire. Methods The survey was conducted in six HIV/AIDS clinics in South-Eastern Nigeria. Multi-stage sampling technique was used to select the clinics. The level of satisfaction of the participants was determined. Variance in satisfaction score among the different demographic variables was also assessed. Re-validation techniques employed include factor analysis, reliability test, and construct validity. Results The response rate was 81.85 % (1,637 patients). With the exception of item 12 which examined provision of written information by pharmacists, the average score obtained in the survey was high. Most of the average scores ranged from 4 to 5, signifying that responses ranged from agree to strongly agree. Re-validation of the PSPS questionnaire revealed the same result obtained in the original validation exercise. Conclusion HIV patients were highly satisfied with services rendered by the pharmacists in South-Eastern HIV clinics in Nigeria and PSPS proved to be a reliable and valid instrument for measuring satisfaction of HIV patients with pharmaceutical services.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Similar content being viewed by others

References

  1. Joint United Nations Programme on HIV/AIDS (UNAIDS). Global report. UNAIDS report on the global AIDS epidemic 2013 [Internet]. [Cited 3 Aug 2013]. http://www.unaids.org/en/media/unaids/contentassets/documents/epidemiology/2013/gr2013/UNAIDS_Global_Report_2013_en.pdf (2013).

  2. Adeyi O, editor. AIDS in Nigeria: a nation on the threshold. Harvard Centre for Population and Development Studies; 2006. 17.

  3. McNeil DG. U.N. Agency to say it overstated Extent of HIV Cases by Millions [Internet]. New York Times. 2007 Nov 20 [cited 25 Aug 2013]. http://query.nytimes.com/gst/fullpage.html?res=9C01EEDF103BF933A15752C1A9619C8B63.

  4. National Agency for the Control of AIDS (NACA). United Nations General Assembly Special Session (UNGASS) Country Progress report, Nigeria [Internet]. Nigeria. [Cited 3 Mar 2013]. http://www.unaids.org/en/dataanalysis/knowyourresponse/countryprogressreports/2010countries/Nigeria_UNGASS_2010_Final_Country_Report_20110604.pdf.

  5. UNDP. Human Development Report 2011. [Internet] [Cited 15 April 2013]. http://hdr.undp.org/en/reports/national/asiathepacific/timorleste/Timor-Leste_NHDR_2011_EN.pdf.

  6. Cauldbeck MB, O’Connor C, O’Connor MB, et al. Adherence to anti-retroviral therapy among HIV patients in Bangalore, India. AIDS Res Ther. 2009;6:7. doi: 10.1186/1742-6405-6-7.

    Article  PubMed  PubMed Central  Google Scholar 

  7. McPherson-Baker S, Malow RM, Penedo F, Jones DL, Schneiderman N, Klimas NG. Enhancing adherence to combination antiretroviral therapy in non-adherent HIV-positive men. AIDS Care. 2000;12:399–404.

    Article  PubMed  CAS  Google Scholar 

  8. Colombo J. Establishing pharmaceutical care service in an HIV clinic. J Am Pharm Assoc (Wash). 1997;NS37:581–92 quiz 593-4.

    CAS  Google Scholar 

  9. Heelon M, Skiest D, Tereso G, Meade L, Weeks J, Pekow P, Rothberg MB. Effect of a clinical pharmacist’s Interventions on duration of antiretroviral-related errors in hospitalized patients. Am J Health Syst Pharm. 2007;64:2064–8.

    Article  PubMed  Google Scholar 

  10. March K, Mak M, Louie SG. Effects of pharmacist’s interventions on patients’ outcomes in an HIV primary care clinic. Am J Health Syst Pharm. 2007;64:2574–8.

    Article  PubMed  Google Scholar 

  11. Cantwell-McNelis K, James CW. Role of clinical pharmacists in outpatient HIV clinics. Am J Health Syst Pharm. 2002;59:447–52.

    PubMed  Google Scholar 

  12. Schommer JC, Kucukarslan SN. Measuring patient satisfaction with pharmaceutical services. Am J Health Syst Pharm. 1997;54:2721–32.

    PubMed  CAS  Google Scholar 

  13. Larsen DE, Rootman I. Physician role performance and patient satisfaction. Soc Sci Med. 1976;10:29–32.

    Article  PubMed  CAS  Google Scholar 

  14. Fitzpatrick R. Surveys of patient satisfaction: iI—Designing a questionnaire and conducting a survey. BMJ. 1991;302:1129–32.

    Article  PubMed  CAS  PubMed Central  Google Scholar 

  15. Volume CI, Farris KB, Kassam R, Cox CE, Cave A. Pharmaceutical care research and education project (PREP): patient outcomes. J Am Pharm Assoc (Wash). 2001;41:411–20.

    CAS  Google Scholar 

  16. Newman RD, Gloyd S, Nyangezi JM, Machobo F, Muiser J. Satisfaction with outpatient health care services in Manica Province, Mozambique. Health Policy Plan. 1998;13:174–80.

    Article  PubMed  CAS  Google Scholar 

  17. Njilele AC, Ukwe CV, Okonta JM, Ekwunife OI. Development of a patient satisfaction questionnaire for HIV/AIDS patients in Nigeria. Int J Clin Pharm. 2012;34:98–104.

    Article  PubMed  CAS  Google Scholar 

  18. Nwana OC, editor. Introduction to educational research. Ibadan: Heinemann Educational Books Limited. ISBN 9-78-129627-5. 1981.

  19. Campbell DT, Fiske DW. Convergent and discriminant validation by the multitrait-multimethod matrix. Psychol Bull. 1959;56:81–105.

    Article  PubMed  CAS  Google Scholar 

  20. Polit DF, Beck CT. Nursing research: generating and assessing evidence for nursing practice. 9th ed. Philadelphia: Wolters Klower Health, Lippincott Williams & Wilkins; 2012. ISBN 1-60-547708-7.

    Google Scholar 

  21. Karunamoorthi K, Rajalakshmi M, Babu SM, Yohannes A. HIV/AIDS patient’s satisfactory and their expectations with pharmacy service at specialist antiretroviral therapy (ART) units. Eur Rev Med Pharmacol Sci. 2009;13(5):331–9.

    PubMed  CAS  Google Scholar 

  22. Kagashe GA, Rwebangila F. Patient satisfaction with health care services provided at HIV clinics at Amana and Muhimbili hospitals in Dar es Salaam. Afr Health Sci. 2011;11(Suppl 1):S60–6.

    PubMed  PubMed Central  Google Scholar 

  23. Morris LA, Halperin JA. Effects of written drug information on patient knowledge and compliance: a literature review. Am J Public Health. 1979;69:47–52.

    Article  PubMed  CAS  PubMed Central  Google Scholar 

  24. Tran BX, Nguyen NP. Patient satisfaction with HIV/AIDS care and treatment in the decentralization of services delivery in Vietnam. PLoS One. 2012;7:e46680. doi:10.1371/journal.pone.0046680 Epub 2012 Oct 5.

    Article  PubMed  CAS  PubMed Central  Google Scholar 

Download references

Acknowledgments

The authors wish to thank the pharmacists of the different HIV facilities used for the study for their help.

Funding

Funding for the study was borne by the authors.

Conflicts of interest

The authors declare no conflict of interest.

Author information

Authors and Affiliations

  1. Department of Clinical Pharmacy and Pharmacy Management, University of Nigeria, Nsukka, Enugu State, Nigeria

    Maureen Ogochukwu Okoye, Victoria Chinwe Ukwe & Maxwell Ogochukwu Adibe

  2. Department of Pharmacology and Toxicology, University of Nigeria, Nsukka, Enugu State, Nigeria

    Theophine Chinwuba Okoye

  3. Department of Clinical Pharmacy and Pharmacy Management, Faculty of Pharmaceutical Sciences, Nnamdi Azikiwe University, PMB 5025, Agulu, Anambra State, Nigeria

    Obinna Ikechukwu Ekwunife

Authors
  1. Maureen Ogochukwu Okoye
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Victoria Chinwe Ukwe
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Theophine Chinwuba Okoye
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Maxwell Ogochukwu Adibe
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Obinna Ikechukwu Ekwunife
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Obinna Ikechukwu Ekwunife.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Okoye, M.O., Ukwe, V.C., Okoye, T.C. et al. Satisfaction of HIV patients with pharmaceutical services in South Eastern Nigerian hospitals. Int J Clin Pharm 36, 914–921 (2014). https://doi.org/10.1007/s11096-014-0006-y

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s11096-014-0006-y

Keywords

Search

Navigation