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An Application of Business Process Method to the Clinical Efficiency of Hospital

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Abstract

The concept of Total Quality Management (TQM) has come to be applied in healthcare over the last few years. The process management category in the Baldrige Health Care Criteria for Performance Excellence model is designed to evaluate the quality of medical services. However, a systematic approach for implementation support is necessary to achieve excellence in the healthcare business process. The Architecture of Integrated Information Systems (ARIS) is a business process architecture developed by IDS Scheer AG and has been applied in a variety of industrial application. It starts with a business strategy to identify the core and support processes, and encompasses the whole life-cycle range, from business process design to information system deployment, which is compatible with the concept of healthcare performance excellence criteria. In this research, we apply the basic ARIS framework to optimize the clinical processes of an emergency department in a mid-size hospital with 300 clinical beds while considering the characteristics of the healthcare organization. Implementation of the case is described, and 16 months of clinical data are then collected, which are used to study the performance and feasibility of the method. The experience gleaned in this case study can be used a reference for mid-size hospitals with similar business models.

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Acknowledgement

The authors are grateful for the support of the En Chu Kong Hospital, Taiwan, for the research project Medical Technology Research Plan (ECK 930006).

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Authors and Affiliations

  1. Department of Business Administration, National Central University, Jhongda road 300, Jhongli City, Taiwan

    Jun-Der Leu & Yu-Tsung Huang

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  1. Jun-Der Leu
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  2. Yu-Tsung Huang
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Correspondence to Jun-Der Leu.

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Leu, JD., Huang, YT. An Application of Business Process Method to the Clinical Efficiency of Hospital. J Med Syst 35, 409–421 (2011). https://doi.org/10.1007/s10916-009-9376-4

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