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Research on information systems failures and successes: Status update and future directions

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Abstract

Information systems success and failure are among the most prominent streams in IS research. Explanations of why some IS fulfill their expectations, whereas others fail, are complex and multi-factorial. Despite the efforts to understand the underlying factors, the IS failure rate remains stubbornly high. A Panel session was held at the IFIP Working Group 8.6 conference in Bangalore in 2013 which forms the subject of this Special Issue. Its aim was to reflect on the need for new perspectives and research directions, to provide insights and further guidance for managers on factors enabling IS success and avoiding IS failure. Several key issues emerged, such as the need to study problems from multiple perspectives, to move beyond narrow considerations of the IT artifact, and to venture into underexplored organizational contexts, such as the public sector.

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Authors and Affiliations

  1. School of Management, Swansea University, Room #32, Haldane Building, Singleton Park, SA2 8PP, Swansea, Wales, UK

    Yogesh K. Dwivedi

  2. Operations Management and Information Systems, Nottingham University Business School, Jubilee Campus, Nottingham, UK

    David Wastell

  3. Department for Information Systems and Services, Otto-Friedrich University of Bamberg, Bamberg, Germany

    Sven Laumer

  4. Department of IT Management (ITM), Copenhagen Business School, Copenhagen, Denmark

    Helle Zinner Henriksen

  5. Department of Information Systems and Operations Management, University of Auckland Business School, Auckland, New Zealand

    Michael D. Myers

  6. Discipline of Business Information Systems, The University of Sydney Business School, Sydney, Australia

    Deborah Bunker

  7. School of Management, Royal Holloway University of London, Egham, Surrey, TW20 0EX, UK

    Amany Elbanna

  8. School of Business and Economics, Loughborough University, Loughborough, UK

    M. N. Ravishankar

  9. Department of Operations Management and Information Technology, HEC, Paris, France

    Shirish C. Srivastava

Authors
  1. Yogesh K. Dwivedi
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  2. David Wastell
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  3. Sven Laumer
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  4. Helle Zinner Henriksen
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  5. Michael D. Myers
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  6. Deborah Bunker
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  7. Amany Elbanna
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  8. M. N. Ravishankar
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  9. Shirish C. Srivastava
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Correspondence to Yogesh K. Dwivedi.

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Dwivedi, Y.K., Wastell, D., Laumer, S. et al. Research on information systems failures and successes: Status update and future directions. Inf Syst Front 17, 143–157 (2015). https://doi.org/10.1007/s10796-014-9500-y

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  • DOI: https://doi.org/10.1007/s10796-014-9500-y

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