References
Cropanzano R, Mitchell MS (2005) Social exchange theory: an interdisciplinary review. J Manag 31(6): 874–900
Fisher R, Ury W (1981) Getting to yes. Negotiating agreement without giving in. Houghton Mifflin, Boston
Katsh E, Rifkin J (2001) Online dispute resolution. resolving conflict in cyberspace. Jossey-Bass, San Franciso
Pruitt DG, Rubin JZ (1986) Social conflict. Random House, New York
Roth AE, Murninghan JK (1982) The role of information in bargaining: an experimental study. Econometrica 50: 1123–1142
Rule C (2002) Online dispute resolution for business. Jossey-Bass, San Francisco
Turel O, Yuan Y (2010) Online dispute resolution services: justice, concepts and challenges. In: Kilgour DM, Eden C (eds) Handbook of group decision and negotiation. Springer, New York, pp 425–436
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Kersten, G.E., Vahidov, R. Arno R. Lodder and John Zeleznikow: Enhanced Dispute Resolution Through the Use of Information Technology. Group Decis Negot 20, 525–530 (2011). https://doi.org/10.1007/s10726-011-9248-4
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10726-011-9248-4