Abstract
A specification language for performance indicators and their relations and requirements is presented and illustrated for a case study in logistics. The language can be used in different forms, varying from informal, semiformal, graphical to formal. A software environment has been developed that supports the specification process and can be used to automatically check whether performance indicators or relations between them or certain requirements over them are satisfied in a given organisational process.
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This paper is an extended version of the paper which appeared in: M. Ali and F. Esposito, editors, Proceedings of 18th International Conference on Industrial & Engineering Applications of Artificial Intelligence & Expert Systems, IEA/AIE 2005, vol. 3533 of Lecture Notes in Artificial Intelligence, pp. 667–677, Springer Verlag, 2005.
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Open Access This is an open access article distributed under the terms of the Creative Commons Attribution Noncommercial License ( https://creativecommons.org/licenses/by-nc/2.0 ), which permits any noncommercial use, distribution, and reproduction in any medium, provided the original author(s) and source are credited.
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Popova, V., Treur, J. A specification language for organisational performance indicators. Appl Intell 27, 291–301 (2007). https://doi.org/10.1007/s10489-007-0037-3
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DOI: https://doi.org/10.1007/s10489-007-0037-3