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Innovating Healthcare: The Role of ChatGPT in Streamlining Hospital Workflow in the Future

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Abstract

ChatGPT is revolutionizing hospital workflows by enhancing the precision and efficiency of tasks that were formerly the exclusive domain of healthcare professionals. Additionally, ChatGPT can aid in administrative duties, including appointment scheduling and billing, which enables healthcare professionals to allocate more time towards patient care. By shouldering some of these responsibilities, ChatGPT has the potential to advance the quality of patient care, streamline departmental efficiency, and lower healthcare costs. Nevertheless, it is crucial to strike a balance between the advantages of ChatGPT and the necessity of human interaction in healthcare to guarantee optimal patient care. While ChatGPT may assume some of the duties of physicians in particular medical domains, it cannot replace human doctors. Tackling the challenges and constraints associated with the integration of ChatGPT into the healthcare system is critical for its successful implementation.

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Acknowledgments

We express our thanks to BioRender.com for creating Fig. 1.

Funding

This work was supported by Natural Science Foundation of Sichuan Province (Grant No. 2023NSFSC1885), “from zero to one” Innovation Research Project of Sichuan University (Grant No. 2022SCUH0025), Chengdu Science and Technology Program (Grant No. 2022-YF05-01443-SN), Key Research and Development Program of Sichuan Province (Grant No. 23ZDYF2836), China Postdoctoral Science Foundation (Grant No. 2021M692310), and National Natural Science Foundation of China (Grant No. 82204490).

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Author notes

  1. Yue Zheng and Laduona Wang have contributed equally to this work.

Authors and Affiliations

  1. Cancer Center, West China Hospital, Sichuan University, Chengdu, 610041, Sichuan, China

    Yue Zheng, Laduona Wang & Yijun Wu

  2. West China School of Medicine, Sichuan University, Chengdu, 610041, China

    Baijie Feng

  3. Department of Hematology, West China Hospital, Sichuan University, Chengdu, 610041, Sichuan, China

    Ailin Zhao

Authors
  1. Yue Zheng
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  2. Laduona Wang
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  3. Baijie Feng
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  4. Ailin Zhao
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  5. Yijun Wu
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Contributions

AZ and YW provided the idea and designed the manuscript. YZ, LW, and BF contributed to the conceptualization, writing original draft, and writing—review and editing. All authors contributed to the article and approved the submitted version.

Corresponding authors

Correspondence to Ailin Zhao or Yijun Wu.

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Conflict of interest

The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.

Ethical Approval

This study does not include any individual-level data and thus does not require any ethical approval.

Additional information

Associate Editor Stefan M. Duma oversaw the review of this article.

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Zheng, Y., Wang, L., Feng, B. et al. Innovating Healthcare: The Role of ChatGPT in Streamlining Hospital Workflow in the Future. Ann Biomed Eng 52, 750–753 (2024). https://doi.org/10.1007/s10439-023-03323-w

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  • DOI: https://doi.org/10.1007/s10439-023-03323-w

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