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Accessibility and interoperability in e-government systems: outlining an inclusive development process

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Abstract

The multidisciplinary nature of e-government demands a research agenda that includes issues related to social inclusion, universal accessibility, interoperability, privacy, security, and citizen participation, to name a few. Understanding the underlying cultural context, the involvement of citizens in the proposal and evaluation of services, and the promotion of quality in use are aspects that need special consideration in the development of systems to support government. This paper provides an outline for a process model for promoting the identification and specification of accessible e-government services with the participation of the interested parties. A socially shared perspective is adopted toward the comprehension of the involved problems and the elaboration of potential solutions. The proposed model is a result of practice in the domain, using organizational semiotics artifacts to stimulate participation and discussion.

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Notes

  1. http://www.dasilva.org.br/.

  2. http://webxact.watchfire.com/.

  3. http://www.cynthiasays.com/.

  4. http://www.usablenet.com/products_services/lift_online/lift_online.html.

  5. http://www.tawdis.net/.

  6. http://intervox.nce.ufrj.br/.

  7. http://www.freedomscientific.com/.

  8. http://www.micropower.com.br/v3/pt/acessibilidade/index.asp.

  9. Norman clarifies this view at: http://www.jnd.org/dn.mss/hcd_harmful_a_clari.html.

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Acknowledgments

This project was funded by the Brazilian National Council for Research (CNPq, processes 476381/2004-5 and 140719/2003-2) and FAPESP-MS (2007/54564-1).

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Authors and Affiliations

  1. DTDS, CTI Renato Archer, Rod. Dom Pedro I, km 143, 6, Campinas, SP, 13082-120, Brazil

    Rodrigo Bonacin

  2. Institute of Computing, University of Campinas, UNICAMP, Caixa Postal 6176, Campinas, SP, 13083-970, Brazil

    Amanda M. Melo, Carlos A. C. Simoni & M. Cecília C. Baranauskas

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  1. Rodrigo Bonacin
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  4. M. Cecília C. Baranauskas
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Correspondence to Rodrigo Bonacin.

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Bonacin, R., Melo, A.M., Simoni, C.A.C. et al. Accessibility and interoperability in e-government systems: outlining an inclusive development process. Univ Access Inf Soc 9, 17–33 (2010). https://doi.org/10.1007/s10209-009-0157-0

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