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Using grey theory in quality function deployment to analyse dynamic customer requirements

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Abstract

A proposed model of using grey theory in quality function deployment to analyse dynamic and future customer requirements based upon historical, present and predicted data sets is presented. With the use of the proposed model, the importance of each customer requirement is monitored and analysed and the importance of each technical measure is evaluated in order to fulfil dynamic and future customer needs. Doing so would allow companies to plan customer requirements in advance, fulfil their needs, and, most importantly, significantly improve customer satisfaction and enhance their competitiveness in the marketplace.

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Author information

Authors and Affiliations

  1. Department of Information Management, Taichung Healthcare and Management University, No. 500 Lioufeng Road, Wufeng Shiang Taichung, Taiwan, 413

    H.-H. Wu

  2. Department of Information Management, Taichung Healthcare and Management University, Taiwan

    A.Y.H. Liao

  3. Graduate Institute of Information Technology , Taichung Healthcare and Management University, Taiwan

    P.-C. Wang

Authors
  1. H.-H. Wu
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  2. A.Y.H. Liao
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  3. P.-C. Wang
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Corresponding author

Correspondence to H.-H. Wu.

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Wu, HH., Liao, A. & Wang, PC. Using grey theory in quality function deployment to analyse dynamic customer requirements. Int J Adv Manuf Technol 25, 1241–1247 (2005). https://doi.org/10.1007/s00170-003-1948-8

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  • DOI: https://doi.org/10.1007/s00170-003-1948-8

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