Abstract
Increasingly in recent decades the computer has become a mediator between the human operator and the physical system being controlled. This occurred first in aviation, then in process control, manufacturing and military systems. More recently it happened in hospitals, trains, automobiles and home appliances. This new form of control is often called supervisory control, where the role of the human operator becomes more like a manager: planning, setting goals and constraints, diagnosing failures, intervening in control as necessary, and learning from experience. The hope has been to relieve the operator of tedious work and make the system both more efficient and more reliable. Unfortunately human-computer interaction (HCI) and reliability of supervisory control have not been as positive as had been hoped. This paper reviews twelve dilemmas that have emerged from experience. They have implications for human error and system reliability.
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Sheridan, T.B. (2000). HCI in supervisory control: Twelve dilemmas. In: Elzer, P.F., Kluwe, R.H., Boussoffara, B. (eds) Human error and system design and management. Lecture Notes in Control and Information Sciences, vol 253. Springer, London. https://doi.org/10.1007/BFb0110450
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DOI: https://doi.org/10.1007/BFb0110450
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