Skip to main content
Log in

Delivering clinical preventive services is a systems problem

  • Mini-Series: Prevention of Cardiovascular Disease
  • Published:
Annals of Behavioral Medicine

Abstract

A steadily increasing number of research trials and prevention advocates are identifying the practice environment as the main source of both problems and solutions to the improved delivery of clinical preventive services. Although these sources are correctly focusing on office systems as solutions, there is a tendency to focus on only parts of a system and to relate this to just one or a few related preventive services.

However, the effort required to set up and maintain an office system makes it difficult to justify doing so for a single clinical activity. The process and system thinking of Continuous Quality Improvement (CQI) theory suggests that there may be both efficiency and effectiveness advantages to the concept of all clinical preventive services being served by a single system with many interrelated component processes. Such a system should be usable for all age groups. This system and its literature base are described. The feasibility of applying this concept is being tested in a randomized controlled trial in 44 primary care clinics in Minnesota and Wisconsin.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Similar content being viewed by others

References

  1. U.S. Preventive Services Task Force:Guide to Clinical Preventive Services (2nd Ed.). Baltimore, MD: Williams & Wilkins, 1996.

    Google Scholar 

  2. U.S. Department of Health and Human Services.Health People 2000: National Health Promotion and Disease Prevention Objectives, DHHS Publication No. (PHS) 91-50212. Washington, DC: U.S. Department of Health and Human Services, 1990.

    Google Scholar 

  3. Woo B, Woo B, Cook EF, Weisberg M, Goldman L: Screening procedures in the asymptomatic adult: Comparison of physicians' recommendations, patients' desires, published guidelines, and actual practice.Journal of the American Medical Association. 1985,254: 1480–1484.

    Article  PubMed  CAS  Google Scholar 

  4. Lurie N: Preventive care: Do we practice what we preach?American Journal of Public Health. 1987,77: 801–804.

    Article  PubMed  CAS  Google Scholar 

  5. Payne T, Kanvik S, Seward R, et al: Development and validation of an immunization tracking system in a large health maintenance organization.American Journal of Preventive Medicine. 1993,9: 96–100.

    PubMed  CAS  Google Scholar 

  6. Schwartz JS, Lewis CE, Clancy C, et al: Internists practices in health promotion and disease prevention: A survey.Archives of Internal Medicine. 1991,114: 46–53.

    CAS  Google Scholar 

  7. Osborn EH, Bird JA, McPhee SJ, Rodnick JE, Fordham D: Cancer screening by primary care physicians: Can we explain the differences?Journal of Family Practice. 1991,32: 465–471.

    PubMed  CAS  Google Scholar 

  8. Lewis CE: Disease prevention and health promotion practices of primary care physicians in the United States.American Journal of Preventive Medicine. 1988,4(Suppl.): 9–16.

    PubMed  CAS  Google Scholar 

  9. Ornstein SM, Garr DR, Jenkins RG, et al: Compliance with five health promotion recommendations in a university-based family practice.Journal of Family Practice. 1989,29: 163–168.

    PubMed  CAS  Google Scholar 

  10. McGinnis JM, Lee PR: Healthy People 2000 at mid decade.Journal of the American Medical Association. 1995,273: 1123–1129.

    Article  PubMed  CAS  Google Scholar 

  11. Davis K, Bialek R, Parkinson M, Smith J, Vellozi C: Paying for preventive care: Moving the debate forward.American Journal of Preventive Medicine. 1990,6(Suppl.): 7–30.

    PubMed  CAS  Google Scholar 

  12. INSURE.Final Report of the INSURE Project. Washington, DC: Health Insurance Association of America, 1988.

    Google Scholar 

  13. Yano EM, Fink A, Hirsch SH, Robbins AS, Rubenstein LV: Helping practices reach primary care goals: Lessons from the literature.Archives of Internal Medicine. 1995,155: 1146–1156.

    Article  PubMed  CAS  Google Scholar 

  14. Cohen SJ, Halvorson HW, Gosseling CA: Changing physician behavior to improve disease prevention.Preventive Medicine. 1994,23: 284–291.

    Article  PubMed  CAS  Google Scholar 

  15. Tierney WM, Hui SL, McDonald CJ: Delayed feedback of physician performance versus immediate reminders to perform preventive care: Effects on physician compliance.Medical Care. 1986,24: 659–667.

    Article  PubMed  CAS  Google Scholar 

  16. Thompson RS, Taplin SH, McAfee TA, Mandelson MT, Smith AE: Primary and secondary prevention services in clinical practice: Twenty years' experience in development, implementation, and evaluation.Journal of the American Medical Association. 1995,273: 1130–1135.

    Article  PubMed  CAS  Google Scholar 

  17. Pommerenke FA, Weed DL: Physician compliance: Review and application to cancer detection and prevention.American Family Physician. 1991,43: 560–568.

    PubMed  CAS  Google Scholar 

  18. Solberg LI, Kottke TE: The prevention-oriented practice. In Ockene IS, Ockene JK (eds),Prevention of Coronary Heart Disease: A Skill-Based Approach. Boston, MA: Little, Brown and Co., 1992, 468–490.

    Google Scholar 

  19. Carney PA, Dietrich AJ, Keller A, Landgraf J, O'Connor GT: Tools, teamwork, and tenacity: An office system for cancer prevention.Journal of Family Practice. 1992,35: 388–394.

    PubMed  CAS  Google Scholar 

  20. Dietrich AJ, O'Connor GT, Keller A, et al: Cancer: Improving early detection and prevention. A community practice randomised trial.British Medical Journal. 1992,304: 687–691.

    PubMed  CAS  Google Scholar 

  21. McPhee SJ, Bird JA, Fordham D, Rodnick JE, Osborn EH: Promoting cancer prevention activities by primary care physicians.Journal of the American Medical Association. 1991,266: 538–544.

    Article  PubMed  CAS  Google Scholar 

  22. Dickey LL, Kamerow DB: The put prevention into practice campaign: Office tools and beyond.Journal of Family Practice. 1994,39: 321–323.

    PubMed  CAS  Google Scholar 

  23. Kottke TE, Solberg LI, Brekke ML, et al: Doctors helping smokers: Development of a clinic-based smoking intervention system. In Shopland DR, Burns DM, Cohen SI, Gritz E, Kottke TE (eds),Tobacco and the Clinician: Interventions for Medical and Dental Practice. Washington, DC: National Cancer Institute, 1994, 69–91.

    Google Scholar 

  24. Leininger LS, Finn L, Dickey L, et al: An office system for organizing preventive services.Archives of Family Medicine. 1996,5: 108–115.

    Article  PubMed  CAS  Google Scholar 

  25. Davis JE, McBride PE, Bobula JA: Improving prevention in primary care: Physicians, patients, and process.Journal of Family Practice. 1992,35: 385–387.

    PubMed  CAS  Google Scholar 

  26. Elford RW, Jennett P, Bell N, Szafran O, Meadows L: Putting prevention into practice.Health Reports. 1994,6: 142–153.

    PubMed  CAS  Google Scholar 

  27. McPhee SJ, Detmer WM: Office-based interventions to improve delivery of cancer prevention services by primary care physicians.Cancer. 1993,72(3): 1100–1112.

    Article  PubMed  CAS  Google Scholar 

  28. Wechsler H, Levine S, Idelson RK, Schor EL, Coakley E: The physician's role in health promotion revisited—A survey of primary care practitioners.New England Journal of Medicine. 1996,334: 996–998.

    Article  PubMed  CAS  Google Scholar 

  29. Kottke TE, Brekke ML, Solberg LI: Making “time” for preventive services.Mayo Clinic Proceedings. 1993,68: 785–791.

    PubMed  CAS  Google Scholar 

  30. Jean CR, Stange KC, Nutting PA: Competing demands of primary care: A model for the delivery of clinical preventive services.Journal of Family Practice. 1994,38: 166–171.

    Google Scholar 

  31. Kottke TE, Wilms DG, Solberg LI, Brekke ML: Physician-delivered smoking cessation advice: Issues identified during ethnographic interviews.Tobacco Control. 1994,3: 46–49.

    Google Scholar 

  32. McPhee SJ, Richard RJ, Solkowitz SN: Performance of cancer screening in a university internal medicine practice: Comparison with the 1980 American Cancer Society guidelines.Journal of General Internal Medicine. 1986,1: 275–281.

    Article  PubMed  CAS  Google Scholar 

  33. McPhee SJ, Bird JA: Implementation of cancer prevention guide-lines in clinical practice.Journal of General Internal Medicine. 1990,5(Suppl.): 116–122.

    Article  Google Scholar 

  34. Berwick DM: The clinical process and the quality process.Quality Management in Health Care. 1992,1: 1–8.

    PubMed  CAS  Google Scholar 

  35. Walton M:The Deming Management Method. New York: Perigee, 1986.

    Google Scholar 

  36. Berwick DM, Godfrey AB, Roessner J:Curing Health Care. San Francisco, CA: Jossey-Bass, 1990.

    Google Scholar 

  37. Solberg LI, Kottke TE, Brekke ML, et al: Using CQI to increase preventive services in clinical practice—Going beyond guidelines.Preventive Medicine. 1996,25: 259–267.

    Article  PubMed  CAS  Google Scholar 

  38. Canadian Task Force on the Periodic Health Examination:The Canadian Guide to Clinical Preventive Health Care. Ottawa, Canada: The Minister of Supply and Services Canada, 1994.

    Google Scholar 

  39. Cargill VA, Conti M, Neuhauser D, McClish D: Improving the effectiveness of screening for colorectal cancer by involving nurse clinicians.Medical Care. 1991,29: 1–5.

    Article  PubMed  CAS  Google Scholar 

  40. Goldberg HI, Mullen M, Ries RK, Psaty BM, Ruch BP: Alcohol counseling in a general medicine clinic.Medical Care. 1991,29: 49–56.

    Google Scholar 

  41. Wasson J, Gaudette C, Whaley F, et al: Telephone care as a substitute for routine clinic follow-up.Journal of the American Medical Association. 1992,267: 1788–1793.

    Article  PubMed  CAS  Google Scholar 

  42. Davidson RA, Fletcher SW, Retchin S, Duh S: A nurse-initiated reminder system for the periodic health examination: Implementation and evaluation.Archives of Internal Medicine. 1984,144: 2167–2170.

    Article  PubMed  CAS  Google Scholar 

  43. Foley EC, D'Amico F, Merenstein JH: Improving mammography recommendation: A nurse-initiated intervention.Journal of the American Board of Family Practice. 1990,3: 87–92.

    PubMed  CAS  Google Scholar 

  44. Demmler RW, Bakht FR, DeSilva P: Improving measles vaccination rates in previously vaccinated adults.Journal of Family Practice. 1992,35: 180–184.

    PubMed  CAS  Google Scholar 

  45. Wright RA: Community-oriented primary care: The cornerstone of health care reform.Journal of the American Medical Association. 1993,269: 2544–2547.

    Article  PubMed  CAS  Google Scholar 

  46. O'Connor PJ: Community-oriented primary care in a brave new world.Archives of Family Medicine. 1994,3: 493–494.

    Article  PubMed  Google Scholar 

  47. Greco PJ, Eisenberg JM: Changing physicians' practices.New England Journal of Medicine. 1993,329: 1271–1274.

    Article  PubMed  CAS  Google Scholar 

  48. Brook RH: Implementing medical guidelines.The Lancet. 1995,346: 132.

    Article  CAS  Google Scholar 

  49. Wall EM: Practice guidelines: Promise or panacea?Journal of Family Practice. 1993,37: 17–19.

    PubMed  CAS  Google Scholar 

  50. Kibbe DC, Kaluzny AD, McLaughlin CP: Integrating guidelines with continuous quality improvement: Doing the right thing the right way to achieve the right goals.Joint Commission Journal on Quality Improvement. 1994,20: 181–191.

    PubMed  CAS  Google Scholar 

  51. Grimshaw JM, Russell IT: Effect of clinical guidelines on medical practice: A systematic review of rigorous evaluations.The Lancet. 1993,342: 1317–1322.

    Article  CAS  Google Scholar 

  52. Frame PS: Health maintenance in clinical practice: Strategies and barriers.American Family Physician. 1992,45: 1192–1200.

    PubMed  CAS  Google Scholar 

  53. Hahn DL, Berger MG: Implementation of a systematic health maintenance protocol in a private practice.Journal of Family Practice. 1990,31: 492–504.

    PubMed  CAS  Google Scholar 

  54. Mittman BS, Tonesk X, Jacobson PD: Implementing clinical practice guidelines: Social influence strategies and practitioner behavior change.Quality Review Bulletin. 1992,18(12): 413–422.

    PubMed  CAS  Google Scholar 

  55. Sangster JF: The impact of an organized approach to prevention.Canadian Family Physician. 1983,29: 2369–2374.

    Google Scholar 

  56. Cheney C, Ramsdell JW: Effect of medical records' checklists on implementation of periodic health measures.American Journal of Medicine. 1987,83: 129.

    Article  PubMed  CAS  Google Scholar 

  57. McPhee SJ, Bird JA, Jenkins CNH, Fordham D: Promoting cancer screening: A randomized, controlled trial of three interventions.Archives of Internal Medicine. 1989,149: 1866–1872.

    Article  PubMed  CAS  Google Scholar 

  58. Kottke TE, Solberg LI, Brekke ML, et al: A controlled trial to integrate smoking cessation advice into primary care practice.Journal of Family Practice. 1992,34: 701–708.

    PubMed  CAS  Google Scholar 

  59. Solberg LI, Maxwell PL, Kottke TE, Gepner GH, Brekke ML: A systematic primary care office-based smoking cessation program.Journal of Family Practice. 1990,30: 647–654.

    PubMed  CAS  Google Scholar 

  60. Rodney WM, Copiusky P, Quan M: Adult immunizations: The medical record design.Journal of Medical Education. 1983,58: 576–580.

    PubMed  CAS  Google Scholar 

  61. Prislin MD, Vanderbark MS, Clarkson QD: The impact of a health screening flowsheet on the performance and documentation of health screening procedures.Family Medicine. 1986,18: 290–292.

    PubMed  CAS  Google Scholar 

  62. Frame PS, Zimmer JG, Werth PL, Hall WJ, Eberly SW: Computer-based vs manual health maintenance tracking. A controlled trial.Archives of Family Medicine. 1994,3: 581–588.

    Article  PubMed  CAS  Google Scholar 

  63. Prislin MD, Vandenbark MS, Clarkson QD: The impact of a health screening flow sheet on the performance and documentation of health screening procedures.Family Medicine. 1986,18: 290–292.

    PubMed  CAS  Google Scholar 

  64. McDonald CJ, Hui SL, Smith DM, et al: Reminders to physicians from an introspective computer medical record.Archives of Internal Medicine. 1984,100: 130–138.

    CAS  Google Scholar 

  65. Cowan JA, Heckerling PS, Parker JB: Effect of a fact sheet reminder on performance of the periodic health examination: A randomized controlled trial.American Journal of Preventive Medicine. 1992,8: 104–109.

    PubMed  CAS  Google Scholar 

  66. McDowell I, Newell C, Rosser W: Computerized reminders to encourage cervical screening in family practice.Journal of Family Practice. 1989,28: 420–424.

    PubMed  CAS  Google Scholar 

  67. Harris RP, O'Mallory MS, Fletcher SW, Knight BP: Prompting physicians for preventive procedures: A five-year study of manual and computer reminders.American Journal of Preventive Medicine. 1990,6: 145–152.

    PubMed  CAS  Google Scholar 

  68. Litzelman DK, Dittus RS, Miller ME, Tierney WM: Requiring physicians to respond to computerized reminders improves their compliance with preventive care protocols.Journal of General Internal Medicine. 1993,8: 311–317.

    Article  PubMed  CAS  Google Scholar 

  69. Overhage JM, Tierney WM, McDonald CJ: Computer reminders to implement preventive care guidelines for hospitalized patients.Archives of Internal Medicine. 1996,156: 1551–1556.

    Article  PubMed  CAS  Google Scholar 

  70. Kottke TE, Battista R, DeFriese G, Breek M: Attributes of successful smoking cessation interventions in medical practice. A meta-analysis of 39 controlled trials.Journal of the American Medical Association. 1988,259: 2882–2889.

    Article  Google Scholar 

  71. Hollis JF, Lichtenstein E, Mount K, Vogt TM, Stevens VJ: Nurse-assisted smoking counseling in medical settings: Minimizing demands on physicians.Preventive Medicine. 1991,20: 497–507.

    Article  PubMed  CAS  Google Scholar 

  72. Hollis JF, Vogt TM, Stevens V, et al: The Tobacco Reduction and Cancer Control (TRACC) Program: Team approaches to counseling in medical and dental settings. In Shopland DR, Burns DM (eds),Tobacco and the Clinician: Interventions for Medical and Dental Practice. Washington, DC: National Institutes of Health, 1994, 143–167.

    Google Scholar 

  73. Shulman N, Cutter G, Daugherty R, et al: Correlates of attendance and compliance in the hypertension detection and follow-up program.Controlled Clinical Trials. 1982,3: 13–27.

    Article  PubMed  CAS  Google Scholar 

  74. Wagner EH, Austin BT, Von Korff M: Improving outcomes in chronic illness.Managed Care Quarterly. 1996,4: 12–25.

    PubMed  CAS  Google Scholar 

  75. MacKinon M: General practice diabetes care: The past, the present, and the future.Diabetic Medicine. 1990,7: 171–172.

    Google Scholar 

  76. Mulhauser I: Evaluation of a structured treatment and teaching programme on hypertension in general practice.Clinical and Experimental Hypertension. 1993,15: 125–142.

    Article  Google Scholar 

  77. Prochaska JO, Velicer WF, Rossi JS, et al: Stages of change and decisional balance for twelve problem behaviors.Health Psychology. 1994,13: 39–46.

    Article  PubMed  CAS  Google Scholar 

  78. Halvorson H, Brekke K, Reed F, Cohen SJ, McClatchey MW: Process evaluation of a systems approach to prevention oriented primary care services.STFM Research News. 1992,December: 9–14.

    Google Scholar 

  79. Dietrich AJ, Duhamel M: Improving geriatric preventive care through a patient-held checklist.Family Medicine. 1989,21: 195–198.

    PubMed  CAS  Google Scholar 

  80. Becker DM, Gomez EB, Kaiser DL, et al: Improving preventive care at a medical clinic: How can the patient help?American Journal of Preventive Medicine. 1989,5: 353–360.

    PubMed  CAS  Google Scholar 

  81. Taplin SH, Anderman C, Grothaus L, Curry S, Montano D: Using physician correspondence and postcard reminders to promote mammography use.American Journal of Public Health. 1994,84: 571–574.

    PubMed  CAS  Google Scholar 

  82. Grabenstein JD, Smith LJ, Watson RR, Summers RJ: Immunization outreach using individual need assessments of adults at an army hospital.Public Health Reports. 1990,105: 311–316.

    PubMed  CAS  Google Scholar 

  83. Brimberry R: Vaccination of high-risk patients for influenza: A comparison of telephone and mail reminder methods.Journal of Family Practice. 1988,26: 397–400.

    PubMed  CAS  Google Scholar 

  84. Turner RC, Waivers LE: The effect of patient reminder cards on the performance of health maintenance measures.Clinical Research. 1989,37: 802A.

    Google Scholar 

  85. Ornstein SM, Garr DR, Jenkins RG, Rust PF, Arnon A: Computer-generated physician and patient reminders. Tools to improve population adherence to selected preventive services.Journal of Family Practice. 1991,32: 82–90.

    PubMed  CAS  Google Scholar 

  86. McCormick MC, Shapiro S, Starfield BH: The association of patient-held records and completion of immunization.Clinical Pediatrics. 1981,20: 270–274.

    PubMed  CAS  Google Scholar 

  87. Liaw T, Lawrence M, Rendell J: The effect of a computer-generated patient-held medical record summary and/or a written personal health record on patients' attitudes, knowledge, and behaviour concerning health promotion.Family Practice. 1996,13: 289–293.

    Article  PubMed  CAS  Google Scholar 

  88. Dickey LL, Petitti D: Assessment of a patient-held mini-record for adult health maintenance.Journal of Family Practice. 1990,31: 431–438.

    PubMed  CAS  Google Scholar 

  89. Dickey LL, Petitti D: A patient-held mini-record to promote adult preventive care.Journal of Family Practice. 1992,34: 457–463.

    PubMed  CAS  Google Scholar 

  90. Giglio RJ, Papazian B: Acceptance and use of patient-carried health records.Medical Care. 1986,24: 1084–1092.

    Article  PubMed  CAS  Google Scholar 

  91. Turner RC, Waivers LE, O'Brien K: The effect of patient-carried reminder cards on the performance of health maintenance measures.Archives of Internal Medicine. 1990,150: 645–647.

    Article  PubMed  CAS  Google Scholar 

  92. Schapira DV, Kumar NB, Clark RA, Yag C: Mammography screening credit card and compliance.Cancer. 1992,70(2): 509–512.

    Article  PubMed  CAS  Google Scholar 

  93. Dickey LL: Promoting preventive care with patient-held mini-records: A review.Patient Education and Counseling. 1993,20: 37–47.

    Article  PubMed  CAS  Google Scholar 

  94. Gallup Corporation:Stay Healthy USA Survey. Princeton, NJ: Gallup Corporation, 1991.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Additional information

Health Partners

Preparation of this manuscript was funded in part by the Agency for Health Care Policy and Research Grant R01 HS 08091.

We are grateful for the experience with the development and implementation of the processes described in this article that has been provided by working with 24 clinics in the IMPROVE Project over the past two years. This includes the two demonstration clinics for the study, Health Partners St. Paul Clinic and Kasson Mayo Family Practice Clinic, as well as the following intervention group clinics: Apple Valley Medical Center, Aspen Medical Group-W. St. Paul, Aspen Medical Group-W. Suburban, Chanhassen Medical Center, Chisago Medical Center, Creekside Family Practice, Douglas Drive Family Physicians, Eagle Medical, Fridley Medical Center, Hastings Family Practice, Hopkins Family Practice, Interstate Medical Center, Metropolitan Internists, Mork Clinic-Anoka, North St. Paul Medical Center, Ramsey Clinic-Amery, Ramsey Clinic-Baldwin, River Valley Clinic-Farmington, River Valley Clinic-Northfield, Southdale Family Practice, Stillwater Clinic, United Family Medical Center.

About this article

Cite this article

Solberg, L.I., Kottke, T.E., Conn, S.A. et al. Delivering clinical preventive services is a systems problem. ann. behav. med. 19, 271–278 (1997). https://doi.org/10.1007/BF02892291

Download citation

  • Issue Date:

  • DOI: https://doi.org/10.1007/BF02892291

Keywords

Navigation