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An overview of issues in research on consumer satisfaction with child and adolescent mental health services

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Abstract

Research that focusses on consumer satisfaction with child and adolescent mental health services is reviewed. Satisfaction is broadly conceived to include any study where the perspectives of children, adolescents or their parents about mental health services were gathered and presented. Important conceptual issues in research on consumer satisfaction with children's mental health services are discussed. Some of the general methodological issues that have faced satisfaction researchers are also considered. The wide range of methodological variations that have been used to investigate this topic area are outlined. The most significant findings of previous research are presented and critiqued. In conclusion, suggestions are made about the most fruitful directions for future research.

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Authors and Affiliations

  1. Center for Psychosocial and Forensic Services Research, Department of Psychiatry, University of Massachusetts Medical School, 55 Lake Avenue North, 01655, Worcester, Massachusetts

    Stephen C. Young M.A. (Research Assistant), Joanne Nicholson Ph.D. (Assistant Professor) & Maryann Davis Ph.D. (Director of Research)

  2. Charles River Health Management, Inc., Brighton, Massachusetts

    Maryann Davis Ph.D. (Director of Research)

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  1. Stephen C. Young M.A.
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  2. Joanne Nicholson Ph.D.
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  3. Maryann Davis Ph.D.
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Young, S.C., Nicholson, J. & Davis, M. An overview of issues in research on consumer satisfaction with child and adolescent mental health services. J Child Fam Stud 4, 219–238 (1995). https://doi.org/10.1007/BF02234097

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