Skip to main content
SpringerLink
Log in

Challenges to successful quality management implementation in higher education institutions

  • Published:
Innovative Higher Education Aims and scope Submit manuscript

Abstract

This article discusses the key challenges to successful quality management implementation in higher education institutions identified by 160 colleges and universities at various stages of quality management practices. Survey findings suggest that there are five key challenges that affect the successful implementation of quality management practices in colleges and universities: organizational culture, senior leadership commitment, faculty support, implementation time, and training.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Similar content being viewed by others

References

  • American Council on Education. (1993).Campus trends 1993 (HEP Report No. 83). Washington, DC: Author.

    Google Scholar 

  • Coate, E. (1990, November). TQM on campus: Implementing TQM in a university setting.NACUBO Business Officer, pp. 26–35.

  • Deming, W.E. (1986).Out of the crisis. Cambridge, MA: MIT Center for Advanced Engineering Study.

    Google Scholar 

  • Entin, D.H. (1994). Whither TQM?-A Second Look.AAHE Bulletin, 46(9), 3–7.

    Google Scholar 

  • Ernst & Young and the American Quality Foundation. (1991).International quality study: The definitive study of the best international quality management practices (SCORE Retrieval File No. T00004). Cleveland, OH: Ernst & Young.

    Google Scholar 

  • Ernst & Young and the American Quality Foundation. (1993).International quality study: Best practices report — An analysis of management practices that impact performance (SCORE Retrieval File No. A49020). Cleveland, OH: Ernst & Young.

    Google Scholar 

  • General Accounting Office (GAO). (1991).Management practices: U.S. companies improve performance through quality efforts (GAO/NSIAD-91-190). Washington, DC: Author.

    Google Scholar 

  • General Accounting Office (GAO). (1992).Quality management: Survey of federal organizations (GAO/GGD-93-9BR). Washington, DC: author.

    Google Scholar 

  • Hiam, A. (1993).Does quality work? A review of relevant studies (Report Number 1043). New York: The Conference Board.

    Google Scholar 

  • Horine, J., Hailey, W., & Rubach, L. (1993). Shaping america's future.Quality Progress, 26(10), 31–38.

    Google Scholar 

  • Houghton Mifflin. (1992). American heritage electronic dictionary, 3rd ed., version 3.0A. Boston, MA: author.

    Google Scholar 

  • Howard, R. (1990, September–October). Values make the company: An interview with Robert Haas.Harvard Business Review, pp. 133–144.

  • Ishikawa, K. (1990).Introduction to quality control. London: Chapman and Hall.

    Google Scholar 

  • Juran, J.M., Gryna, F.M., Jr., & Bingham, R.S., Jr. (Eds.). (1979). Quality control handbook (3rd ed.). New York: McGraw-Hill.

    Google Scholar 

  • Leffel, L.G., Robinson, J.F., Harshberger, R.F., Krallman, J.D., & Frary, R.B. (1991). Assessing the leadership culture at Virginia Tech. In L.A. Sherr & D.J. Teeter (Eds.),New Directions for Institutional Research, No. 71, Total Quality Management in Higher Education, (pp. 63–72). San Francisco: Jossey-Bass.

    Google Scholar 

  • Mohr-Jackson, I. (1994). Quality-starter versus quality-advancer organizations.Quality Management Journal, 1(2), 47–56.

    Google Scholar 

  • Mullin, R., Wilson, G., & Grelle, M. (1993).TQM: Revolution or just another fad? Commissioned paper presented at AAHE's 8th Conference on Assessment in Higher Education and 1st AAHE Continuous Quality Improvement Conference June 9–12, 1993, Chicago, Illinois.

  • Rath & Strong Executive Panel. (1991).Survey on current trends in implementing total quality (Fall 1991 Survey Summary). Lexington, MA: Rath & Strong.

    Google Scholar 

  • Seymour, D., & Collett, C. (1991).Total quality management in higher education: A critical assessment (Report No. 91-01). Methuen, MA: GOAL/QPC.

    Google Scholar 

  • Seymour, D. (1993).Total quality management in higher education: Clearing the hurdles (Report No. 93-01). Methuen, MA: GOAL/QPC.

    Google Scholar 

Download references

Authors
  1. Julie E. Horine
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. William A. Hailey
    View author publications

    You can also search for this author in PubMed Google Scholar

Additional information

Julie E. Horine, Ph.D. (The Florida State University) is Assistant Professor of Organizational Behavior in the Department of Educational Leadership at the University of Mississippi. Her areas of professional expertise include quality management and the use of the Baldrige criteria as a diagnostic tool for organizational improvement. Julie is a two-year Malcolm Baldrige National Quality Award Examiner and an evaluator of the Baldrige Education Pilot Criteria. William A. Hailey, DBA (University of Kentucky), is Professor of Operations Management and Information Systems and holder of the H.E McCarty Chair in the Else School of Management at Millsaps College in Jackson, Mississippi. He is recognized as a Fellow, Certified Quality Engineer, and Certified Quality Auditor by the American Society for Quality Control. His areas of professional expertise include strategic quality planning, quality management training, and designing information systems for implementing continuous improvement principles.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Horine, J.E., Hailey, W.A. Challenges to successful quality management implementation in higher education institutions. Innov High Educ 20, 7–17 (1995). https://doi.org/10.1007/BF01228324

Download citation

  • Issue Date:

  • DOI: https://doi.org/10.1007/BF01228324

Keywords

Search

Navigation