Abstract
This paper sets out to sketch a synoptic framework within which performance indicators may be used within higher education.
The evidence to date suggests that the use of performance indicators has not adequately taken into account a number of factors - the level within the higher education system at which they are being used, their practicability, and the inter-relationship between both quantitative and qualitative data. The effective use of performance indicators is discussed in terms of exercises in which judgments have to be made upon complex sets of data rather than upon a narrow range of parameters, with significant implications for what is managerially feasible.
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Yorke, M. Performance indicators: Towards a synoptic framework. High Educ 21, 235–248 (1991). https://doi.org/10.1007/BF00137076
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DOI: https://doi.org/10.1007/BF00137076