Abstract
The roles of robots in the real world have become more diverse according to the bodily properties with which they are endowed. In this study, we aimed to determine the roles that androids, the bodily properties of which resemble those of humans, could serve in the real world. Selling and purchasing are common human activities. Therefore, we propose the use of an android as a salesperson utilizing cognitive and affective strategies that exploit the advantages of online- and counter-selling methods. We conducted a field study to investigate whether androids can sell goods in a department store. The results show that the sales strategies were effective and that over 10 days the android sold 43 sweaters that cost approximately $100 each. These results provide important knowledge for determining how androids may fill new roles and communicate with humans in the real world.
This chapter is a modified version of a previously published paper [1], edited to be comprehensive and fit with the context of this book.
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Watanabe, M., Ogawa, K., Ishiguro, H. (2018). At the Department Store—Can Androids Be Salespeople in the Real World?. In: Ishiguro, H., Dalla Libera, F. (eds) Geminoid Studies. Springer, Singapore. https://doi.org/10.1007/978-981-10-8702-8_28
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DOI: https://doi.org/10.1007/978-981-10-8702-8_28
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