Abstract
Traditional researches on process mining mainly focus on the control-flow perspective, while less attention has been devoted to resources and their relationship in the organizational perspective of business processes. This paper gives an overview of process mining from the organizational perspective and describes the current studies on organizational mining that are generally divided into several main categories: organizational structure discovery, social network analysis (SNA), resource allocation, and role mining. Each category is elaborated in detail. Furthermore, possible research directions that may improve the efficiency of business processes are discussed. These improvements include cross-organizational mining, dynamic resource optimization, and process complexity analysis.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
van der Aalst WM (2011) Process mining: discovery, conformance and enhancement of business processes. Springer, Berlin
van der Aalst WM, Reijers HA, Song M (2005) Discovering social networks from event logs. Comput Support Cooper Work (CSCW) 14(6):549–593
van der Aalst WM, Song M (2004) Mining social networks: uncovering interaction patterns in business processes. In: Proceeding of second international conference on business process management, Potsdam, Germany, pp 244–260
Ferreira DR, Alves C (2011) Discovering user communities in large event logs. In: Proceedings of 7th international workshop on business process intelligence, Clermont-Ferrand, France, pp 123–134
Russell N, van der Aalst WM, Ter Hofstede A, Edmond D (2005) Workflow resource patterns: identification, representation and tool support. In: Advanced information systems engineering. Springer, Berlin, pp 11–42
Xu J, Liu C, Zhao X (2008) Resource allocation vs. business process improvement: how they impact on each other. In: Business process management. Springer, Berlin, pp 228–243
Huang Z, Lu X, Duan H (2012) Resource behavior measure and application in business process management. Expert Syst Appl 39(7):6458–6468
Schlegelmilch J, Steffens U (2005) Role mining with ORCA. In: Proceedings of the tenth ACM symposium on access control models and technologies, Stockholm, Sweden, pp 168–176
Song M, van der Aalst WM (2008) Towards comprehensive support for organizational mining. Decis Support Syst 46(1):300–317
Köhler-Bußmeier M, Wester-Ebbinghaus M, Moldt D (2009) A formal model for organisational structures behind process-aware information systems. In: Transactions on Petri Nets and other models of concurrency II, pp 98–114
Abdeelkafi M, Bouzguenda L (2010) Discovering organizational perspective in workflow using agent approach-an illustrative case study. In: Proceeding of the 6th international workshop on enterprise and organizational modeling and simulation, Aachen, Germany, pp 84–98
Jin T, Wang J, Wen L (2007) Organizational modeling from event logs. In: Proceedings of the sixth international conference on grid and cooperative computing. IEEE, pp 670–675
Li M, Liu L, Yin L et al (2011) A process mining based approach to knowledge maintenance. Inf Syst Front 13(3):371–380
Hepp M, Leymann F, Domingue J et al (2005) Semantic business process management: a vision towards using semantic web services for business process management. In: Proceedings of the IEEE international conference on e-business engineering. IEEE Computer Society, pp 535–540
De Medeiros AKA, Pedrinaci C, van der Aalst WMP et al (2007) An outlook on semantic business process mining and monitoring. On the move to meaningful internet systems 2007: OTM 2007 workshops. Springer, Berlin, pp 1244–1255
Sellami R, Gaaloul W, Moalla S (2012) An ontology for workflow organizational model mining. In: 2012 IEEE 21st international workshop on enabling technologies: infrastructure for collaborative enterprises (WETICE). IEEE, pp 199–204
Newman ME, Girvan M (2003) Finding and evaluating community structure in networks. Phys Rev E 69(2):1–16
Newman ME (2004) Detecting community structure in networks. Eur Phys J B-Condens Matter Complex Syst 38(2):321–330
Huang Z, Lu X, Duan H (2011) Mining association rules to support resource allocation in business process management. Expert Syst Appl 38(8):9483–9490
Kumar A, van der Aalst WM, Verbeek EM (2001) Dynamic work distribution in workflow management systems: how to balance quality and performance? J Manage Inf Syst 18(3):157–193
Yu J, Buyya R (2006) Scheduling scientific workflow applications with deadline and budget constraints using genetic algorithms. Sci Program 14(3):217–230
Bonabeau E, Sobkowski A, Theraulaz G, Deneubourg JL (1997) Adaptive task allocation inspired by a model of division of labor in social insects. Biocomput Emergent Comput 36–45
Liu Y, Wang J, Yang Y, Sun J (2008) A semi-automatic approach for workflow staff assignment. Comput Ind 59(5):463–476
Nakatumba J, van der Aalst WMP (2010) Analyzing resource behavior using process mining. In: Business process management workshops. Springer, Berlin, pp 69–80
Kumar A, Dijkman RM, Song M (2013) Optimal resource assignment in workflows for maximizing cooperation. In: Business process management, vol 8094, pp 235–250
Sandhu RS, Coyne EJ, Feinstein HL, Youman CE (1996) Role-based access control models. Computer 29(2):38–47
Zhao W, Dai W, Wang A, Fang X (2009) Role-activity diagrams modeling based on workflow mining. In: 2009 WRI world congress on computer science and information engineering, vol 4, pp 301–305
Vaidya J, Atluri V, Guo Q (2007) The role mining problem: find a minimal descriptive set of roles. In: Proceedings of the 12th ACM symposium on access control models and technologies, New York, pp 175–184
Kuhlmann M, Shohat D, Schimpf G (2003) Role mining-revealing business roles for security administration using data mining technology. In: Proceedings of the 8th ACM symposium on access control models and technologies, New York, pp 179–186
van der Aalst WM, Andriansyah A, Alves de Medeiros AK, Arcieri F, Baier T, Blickle T, Pointieri L (2012) Process mining manifesto. In: BPM 2011 workshops proceedings, pp 169–194
Zeng Q, Sun SX, Duan H et al (2013) Cross-organizational collaborative workflow mining from a multi-source log. Decis Support Syst 54(3):1280–1301
Buijs JCAM, van Dongen BF, van der Aalst WMP (2012) Towards cross-organizational process mining in collections of process models and their executions. In: Business process management workshops. Springer, Berlin, pp 2–13
Liu R, Agarwal S, Sindhgatta RR et al (2013) Accelerating collaboration in task assignment using a socially enhanced resource model. In: Business process management. Springer, Berlin, pp 251–258
Huang Z, van der Aalst WM, Lu X, Duan H (2011) Reinforcement learning based resource allocation in business process management. Data Knowl Eng 70(1):127–145
Vanderfeesten I, Reijers HA, van der Aalst MP (2008) Evaluating workflow process designs using cohesion and coupling metrics. Comput Ind 59(5):420–437
Acknowledgments
This research is supported by the Natural Science Foundation of China (7101038).
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Zhao, W., Zhao, X. (2014). Process Mining from the Organizational Perspective. In: Wen, Z., Li, T. (eds) Foundations of Intelligent Systems. Advances in Intelligent Systems and Computing, vol 277. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-54924-3_66
Download citation
DOI: https://doi.org/10.1007/978-3-642-54924-3_66
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-54923-6
Online ISBN: 978-3-642-54924-3
eBook Packages: EngineeringEngineering (R0)