Abstract
One of the key challenges that governments face in supervising international supply chains is the need for improving the quality of data accompanying the logistics flow. In many supply chains, individual parties in the chain work with low quality data for their operations and compliance, even though somewhere in the supply chain, better data is available. In the European CASSANDRA project, ICT-supported information infrastructures are developed to exchange data between businesses and government, to support visibility on the supply chain and the re-use of information. However, to gain better data, actors need to be open about their operations, processes and systems to parties that are geographically and culturally on the other side of the world. This adds (perceived) vulnerabilities for parties already operating in a highly competitive environment. This could be a major barrier for making the innovation work. We argue that Living Labs, as a collaborative innovation approach, are able to support the adoption of innovative information infrastructures. They help identifying gains that innovations may bring. Furthermore, the trust-based setting also mitigates the added (perceived) vulnerability such innovations bring for the participants. We illustrate this by examples from the CASSANDRA Living Labs.
Chapter PDF
Similar content being viewed by others
References
Tan, Y.-H., et al. (eds.): Accelerating Global Supply Chains with IT-Innovation. ITAIDE Tools and Methods. Springer, Berlin (2011)
Klievink, B., et al.: Enhancing Visibility in International Supply Chains: The Data Pipeline Concept. International Journal of Electronic Government Research 8(4) (2012)
Hart, P., Saunders, C.: Power and trust: Critical factors in the adoption and use of electronic data interchange. Organization Science 8(1), 23–42 (1997)
Kumar, K., Van Dissel, H.G.: Sustainable collaboration: managing conflict and cooperation in interorganizational systems. MIS Quarterly 20(3), 279–300 (1996)
Massetti, B., Zmud, R.W.: Measuring the extent of EDI usage in complex organizations: strategies and illustrative examples. MIS Quarterly 20(3), 331–345 (1996)
Hanseth, O., Monteiro, E., Hatling, M.: Developing information infrastructure: The tension between standardization and flexibility. Science, Technology & Human Values 21(4), 407–426 (1996)
Henningson, S., Henriksen, H.Z.: Inscription of behaviour and flexible interpretation in Information Infrastructures: The case of European e-Customs. Journal of Strategic Information Systems 20(4), 355–372 (2011)
Murphy, J.: Beyond e-government the world’s most successful technology-enabled transformations, executive summary, INSEAD the business school for the world, pp. 1–124 (2005)
Weerakkody, V., Dhillon, G.: Moving from E-Government to T-Government: A Study of Process Re-engineering Challenges in a UK Local Authority Perspective. International Journal of Electronic Government Research 4(4), 1–16 (2008)
Kim, H., Pan, G., Pan, S.: Managing IT-enabled transformation in the public sector: A case study on e-government in South Korea. Government Information Quarterly 24, 338–352 (2007)
Weerakkody, V., Janssen, M., Dwivedi, Y.K.: Transformational Change and Business Process Reengineering (BPR): Lessons from the British and Dutch Public Sector. Government Information Quarterly 28(3), 320–328 (2011)
Irani, Z., Love, P.E.D.: Developing a frame of reference for ex-ante IT/IS investment evaluation. European Journal of Information Systems 11(1), 74–82 (2002)
Overbeek, S., et al.: A Web-Based Data Pipeline for Compliance in International Trade. In: WITNESS 2011: Delft, The Netherlands (2011)
Vitale, M.R., Johnson, H.: Creating competitive advantage with interorganizational information systems. MIS Quarterly 12(2), 152–165 (1988)
Robey, D., Im, G., Wareham, J.D.: Theoretical Foundations of Empirical Research on Interorganizational Systems: Assessing Past Contributions and Guiding Future Directions. Journal of the Association for Information Systems 9(9), 497–518 (2008)
Chwelos, P., Benbasat, I., Dexter, A.S.: Research report: empirical test of an EDI adoption model. Information Systems Research 12(3), 304–321 (2001)
Tilson, D., Lyytinen, K., Sørensen, C.: Digital Infrastructures: The Missing IS Research Agenda. Information Systems Research 21(4), 748–759 (2010)
Hanseth, O., Lyytinen, K.: Design theory for dynamic complexity in information infrastructures: the case of building internet. Journal of Information Technology 25, 1–19 (2010)
Mishra, A.K.: Organizational responses to crisis: The centrality of trust. In: Kramer, R.M., Tyler, T. (eds.) Trust In Organizations, pp. 261–287. Sage, Newbury Park (1996)
Bergvall-Kåreborn, B., Holst, M., Ståhlbröst, A.: Concept Design with a Living Lab Approach. In: 42nd Hawaii International Conference on System Sciences, HICSS (2009)
Pavlou, P.A.: Institution-based trust in interorganizational exchange relationships: the role of online B2B marketplaces on trust formation. Journal of Strategic Information Systems 11, 215–243 (2002)
Niitamo, V.-P., et al.: State-of-the-art and good practice in the field of living labs. In: Proceedings of the 12th International Conference on Concurrent Enterprising: Innovative Products and Services through Collaborative Networks. Milan, Italy (2006)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 IFIP International Federation for Information Processing
About this paper
Cite this paper
Klievink, B., Lucassen, I. (2013). Facilitating Adoption of International Information Infrastructures: A Living Labs Approach. In: Wimmer, M.A., Janssen, M., Scholl, H.J. (eds) Electronic Government. EGOV 2013. Lecture Notes in Computer Science, vol 8074. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40358-3_21
Download citation
DOI: https://doi.org/10.1007/978-3-642-40358-3_21
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-40357-6
Online ISBN: 978-3-642-40358-3
eBook Packages: Computer ScienceComputer Science (R0)