Abstract
Using the analogy of user centred design (UCD) as a garden, we explore how to establish, grow and cultivate it to maturity in an organisation. We consider the importance of: having a clear and agreed intent and scope at the start; understanding the environment and culture; planning for success; focusing on the expected outcomes at each iteration; dealing with barriers and risks as they occur; implementing quickly in a scalable manner (according to the Agile methodology); conducting regular ‘health checks’; reporting progress; and celebrating achievements along the way.
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Raison, C., Schmidt, S. (2013). Keeping User Centred Design (UCD) Alive and Well in Your Organisation: Taking an Agile Approach. In: Marcus, A. (eds) Design, User Experience, and Usability. Design Philosophy, Methods, and Tools. DUXU 2013. Lecture Notes in Computer Science, vol 8012. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-39229-0_61
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DOI: https://doi.org/10.1007/978-3-642-39229-0_61
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