Abstract
The aim of this chapter is to develop a research model to assess the success of e-justice applications in the Judicial System. Judicial System has been characterized by considerable investments in ICTs in order to improve court’s efficiency and effectiveness. Despite these investments, court performances did not increase and little research has been conducted to understand the reasons. Our research model adapts the DeLone and McLean’s IS success model and provides an useful contribute to understanding e-justice success.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Fabri, M., & Langbroek, P. M. (2000). The challenge of change for judicial systems. Developing a public administration perspective. Amsterdam: IOS Press.
Falletti, E. (2008). E-justice. Milano: Giuffrè.
Carnevali, D., Contini, F. & Fabri M. (2006). Tecnologie per la giustizia. Giuffrè, Milano.
Fabri, M. (2001). State of the art, critical issues and trends of ICT in European judicial system. In M. Fabri & F. Contini (Eds.), Justice and technology in Europe: How ICT is changing judicial business. The Netherlands: Kluwer Law International, The Hague.
Contini, F., & Cordella, A. (2007). Information system and information infrastructure deployment: The challenge of the Italian e-justice approach. The Electronic Journal of e-Government, 5, 43–52.
Alvino, F., Agrifoglio, R., Metallo, C., & Lepore, L. (2011). Learning and knowledge sharing in virtual communities of practice: A case study. In A. D’Atri, M. Ferrara, J. F. George, & P. Spagnoletti (Eds.), Information technology and innovation trends in organizations. Berlin: Springer.
Torres, L., Pina, V., & Acerete, B. (2005). E-government developments on delivering public services among EU cities. Government Information Quarterly, 22, 217–238.
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19, 9–30.
Bailey, J. E., & Pearson, S. W. (1983). Development of a tool for measuring and analyzing computer user satisfaction. Management Science, 29, 530–545.
DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information System Research, 3, 60–95.
Seddon, P. B. (1997). A respecification and extension of the DeLone and McLean model of IS success. Information Systems Research, 8, 240–253.
Wang, Y. S., & Liao, Y. W. (2008). Assessing e-government systems success: a validation of the DeLone and McLean model of information system success. Government Information Quarterly, 25, 717–733.
Fabri, M. (2008). The Italian style of e-justice in a comparative perspective. In M. Cerrillo & P. Fabra (Eds.), E-justice: ICT in the court system. USA: IGI Global.
Cerrillo, M., & Fabra, P. (2008). E-justice: ICT in the court system. USA: IGI Global.
Velicogna, M. (2008). Use of information and communication technologies (ICT) in European judicial systems, Strasbourg, Commission for the Efficiency of Justice.
Rai, A., Lang, S. S., & Welker, R. B. (2002). Assessing the validity of IS success models: An empirical testand theoretical analysis. Information Systems Research, 13, 50–69.
Baroudi, J. J., Olson, M. H., & Ives, B. (1986). An empirical study of the impact of user involvement on system usage and information satisfaction. Communications of the ACM, 29, 232–238.
Doll, W. J., & Torkzadeh, G. (1988). The measurement of end-user computing satisfaction. MIS Quarterly, 12, 259–274.
Goodhue, D. L., & Thompson, R. L. (1995). Task-technology fit and individual performance. MIS Quarterly, 19, 213–236.
Etezadi-Amoli, J., & Farhoomand, A. F. (1996). A structural model of end user computing satisfaction and user performance. Information and Management, 30, 65–73.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Agrifoglio, R., Lepore, L., Metallo, C. (2013). Measuring the Success of E-Justice. A Validation of the DeLone and McLean Model. In: Spagnoletti, P. (eds) Organizational Change and Information Systems. Lecture Notes in Information Systems and Organisation, vol 2. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-37228-5_9
Download citation
DOI: https://doi.org/10.1007/978-3-642-37228-5_9
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-37227-8
Online ISBN: 978-3-642-37228-5
eBook Packages: Business and EconomicsBusiness and Management (R0)