Abstract
Modeling organizations as complex systems in permanent evolution as a response to change dynamics is an increasing challenge nowadays. Innovative approaches that assist in coping with it are called for, which include improving service system design and engineering activities. In this paper, we present a set of concepts that bridge Enterprise Engineering, Value Modeling and Service Science. Following an engineering approach we discuss how to develop a service system, starting by its construction model as a necessary step towards its implementation. Our contribution begins by identifying a relevant problem space regarding current approaches, both in academia and industry, particularly the lack of a sound structure to model a service system’s purpose. We materialize our proposal of rationalizing service system design and engineering in a set of principles and a four-layer framework, which integrates the core concepts and their relative positioning.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Porter, M.E.: Competitive Advantage: Creating and Sustaining Superior Performance. Free Press (1998)
Vargo, S.L., Lusch, R.F., Akaka, M.A.: Advancing Service Science with Service-Dominant Logic: Clarifications and Conceptual Development. In: Handbook of Service Science. Springer, Heidelberg (2010)
Dietz, J.L.G.: Enterprise Ontology: Theory and Methodology. Springer, Heidelberg (2006)
Maglio, P.P., et al.: The service system is the basic abstraction of the service science. Information Systems and E Business Management (2009)
Dietz, J.L.G. (ed.): Architecture - Building strategy into design. Academic Service, ed. N.A. Forum, Sdu Uitgevers (2008)
Bell, M.: Service-Oriented Modeling: Service Analysis, Design and Architecture. John Wiley & Sons, New Jersey (2008)
Lankhorst, M.: ArchiMate Language Primer (2004)
Lamsweerde, A.V.: Goal-Oriented Requirements Engineering: A Guided Tour. In: International Symposium on Requirements Engineering, Toronto (2001)
Regev, G., Wegmann, A.: Where do Goals Come from: the Underlying Principles of Goal-Oriented Requirements Engineering. In: 13th IEEE International Requirements Engineering Conference (RE 2005). IEEE, Paris (2005)
Gordijn, J., Yu, E., van der Raadt, B.: e-Service Design Using i* and e3value Modeling. IEEE Software 23, 26–33 (2006)
Gordijn, J.: Value-based requirements Engineering: Exploring innovatie e-commerce ideas. Vrije Universiteit Amsterdam, Amsterdam (2002)
Aveiro, D., G.O.D. (Generation, Operationalization & Discontinuation) and Control (sub)organizations: a DEMO-based approach for continuous real-time management of organizational change caused by exceptions. Universidade Técnica de Lisboa, Lisboa (2010)
Beck, K., et al.: Manifesto for Agile Software Development. 2001 (cited 2010-11-28), http://agilemanifesto.org/
Albani, A., et al.: Enterprise Ontology Based Service Definition. In: 4th International Workshop on Value Modeling and Business Ontologies (VMBO), The Netherlands (2009)
Lovelock, C.: Services Marketing: People, Technology, Strategy, 4th edn. Prentice Hall (2001)
Holbrook, M.: Consumer Value: A Framework for Analysis and Research. Routledge (1999)
Schooler, J.W., Ohlsson, S., Brooks, K.: Thoughts beyond words: When language overshadows insight. Journal of Experimental Psychology (122), 166–183 (1993)
Kinderen, S., Gordijn, J., Akkermans, H.: Reasoning about customer needs in multi-supplier ICT service bundles using decision models. In: 11th International Conference on Enterprise Information Systems, Milan (2009)
Mayer, R.E.: Thinking, problem solving, cognition, 2nd edn. W. H. Freeman and Company, New York (1992)
Drucker, P.F.: The Discipline of Innovation. Harvard Business Review, 67–72 (1985)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2012 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Pombinho, J., Tribolet, J. (2012). Service System Design and Engineering – A Value-Oriented Approach Based on DEMO. In: Snene, M. (eds) Exploring Services Science. IESS 2012. Lecture Notes in Business Information Processing, vol 103. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28227-0_18
Download citation
DOI: https://doi.org/10.1007/978-3-642-28227-0_18
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-28226-3
Online ISBN: 978-3-642-28227-0
eBook Packages: Computer ScienceComputer Science (R0)