Abstract
This contribution presents an ontological model of services that describes them as complex temporal entities, constituted by interrelations of states, actions and processes, occurring in a wider service system. Our aim is to establish rigorous ontological foundations for the various basic notions of service science, including service, service system, service process, service system life-cycle, and service value co-creation. A crucial role in our approach is played by the notion of commitment, which allows us to provide a definition of service as generic commitment to guarantee the execution of value co-creation actions.
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Ferrario, R., Guarino, N. (2012). Commitment-Based Modeling of Service Systems. In: Snene, M. (eds) Exploring Services Science. IESS 2012. Lecture Notes in Business Information Processing, vol 103. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28227-0_13
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DOI: https://doi.org/10.1007/978-3-642-28227-0_13
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