Skip to main content
SpringerLink
Log in

Adaptive Case Management: Supporting Knowledge Intensive Processes with IT Systems

  • Conference paper
S-BPM ONE - Learning by Doing - Doing by Learning (S-BPM ONE 2011)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 213))

Abstract

As the transition to the knowledge society is steadily proceeding in industrialized countries, increasing knowledge workers’ productivity in businesses becomes crucial. However, current business process management approaches and systems are unable to satisfy the high requirements of flexibility in knowledge intensive processes. Adaptive Case Management (ACM) is an emerging yet still immature approach in the business process management field that promises to bridge this gap. This contribution substantiates ACM by presenting a corresponding procedure model along with a software system. Applying the concepts of empowerment, the knowledge worker takes on the responsibility to adapt “his” IT environment in order to achieve efficient case handling. The validation by expert interviews critically examines the feasibility both of the concept as well as the software system.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Schmidt, K.: Gestaltungsfeld Arbeit und Innovation. Perspektiven und Best Practices aus dem Bereich Personal und Innovation Haufe, Freiburg (2009)

    Google Scholar 

  2. Schmelzer, H.J., Sesselmann, W. (eds.): Geschäftsprozessmanagement in der Praxis. Kunden zufrieden stellen, Produktivität steigern, Wert erhöhen Hanser, München (2008)

    Google Scholar 

  3. Swenson, K.D.: The Nature of Knowledge Work. In: Swenson, K.D. (ed.) Mastering the Unpredictable. How Adaptive Case Management Will Revolutionize The Way That Knowledge Workers Get Things Done, pp. 5–27. Meghan-Kiffer Press, Tampa (2010)

    Google Scholar 

  4. Remus, U.: Prozeßorientiertes Wissensmanagement. Konzepte und Modellierung Regensburg (2002)

    Google Scholar 

  5. Bürgel, H.D., Haller, C., Binder, M.: F-&-E-Management Vahlen, München (1996)

    Google Scholar 

  6. Gebauer, J., Schober, F.: Information System Flexibility and the Cost Efficiency of Business Processes. Journal of the Association for Information Systems 7, 122–147 (2006)

    Google Scholar 

  7. Hanseth, O., Monteiro, E., Hatling, M.: Developing Information Infrastructure: The Tension Between Standardization and Flexibility. Science, Technology, & Human Values 21, 407–426 (1996)

    Article  Google Scholar 

  8. Taylor, F.W.: The Principles of Scientific Management. Dover, Mineola (1998)

    Google Scholar 

  9. Allweyer, T.: Geschäftsprozessmanagement. Strategie, Entwurf, Implementierung, Controlling W3L, Herdecke (2005)

    Google Scholar 

  10. Kurz, M.: Kollaborative Gestaltung von Geschäftsprozessen. In: Schumann, M., Kolbe, L.M., Breitner, M.H., Frerichs, A. (eds.) Multikonferenz Wirtschaftsinformatik 2010, February 23 - 25, pp. 729–740. Universitätsverlag Göttingen, Göttingen (2010)

    Google Scholar 

  11. Picot, A., Reichwald, R., Wigand, R.T.: Die grenzenlose Unternehmung. Information, Organisation und Management Gabler, Wiesbaden (2003)

    Google Scholar 

  12. Kurz, M.: BPM 2.0. Organisation, Selbstorganisation und Kollaboration im Geschäftsprozessmanagement Bamberg, Erlangen-Nürnberg, Regensburg (2009)

    Google Scholar 

  13. Swenson, K.D.: Historical Perspective. In: Swenson, K.D. (ed.) Mastering the Unpredictable. How Adaptive Case Management Will Revolutionize The Way That Knowledge Workers Get Things Done, pp. 293–302. Meghan-Kiffer Press, Tampa (2010)

    Google Scholar 

  14. Palmer, N.: Introduction. In: Swenson, K.D. (ed.) Mastering the Unpredictable. How Adaptive Case Management Will Revolutionize The Way That Knowledge Workers Get Things Done, pp. 1–4. Meghan-Kiffer Press, Tampa (2010)

    Google Scholar 

  15. Swenson, K.D. (ed.): Mastering the Unpredictable. How Adaptive Case Management Will Revolutionize The Way That Knowledge Workers Get Things Done. Meghan-Kiffer Press, Tampa (2010)

    Google Scholar 

  16. Kraft, F.M.: Improving Knowledge Work. In: Swenson, K.D. (ed.) Mastering the Unpredictable. How Adaptive Case Management Will Revolutionize The Way That Knowledge Workers Get Things Done, pp. 181–209. Meghan-Kiffer Press, Tampa (2010)

    Google Scholar 

  17. Pucher, M.J.: The Elements of Adaptive Case Management. In: Swenson, K.D. (ed.) Mastering the Unpredictable. How Adaptive Case Management Will Revolutionize The Way That Knowledge Workers Get Things Done, pp. 89–134. Meghan-Kiffer Press, Tampa (2010)

    Google Scholar 

  18. McCauley, D.: Achieving Agility. In: Swenson, K.D. (ed.) Mastering the Unpredictable. How Adaptive Case Management Will Revolutionize The Way That Knowledge Workers Get Things Done, pp. 257–276. Meghan-Kiffer Press, Tampa (2010)

    Google Scholar 

  19. Khoyi, D., Swenson, K.D.: Templates, Not Programs. In: Swenson, K.D. (ed.) Mastering the Unpredictable. How Adaptive Case Management Will Revolutionize The Way That Knowledge Workers Get Things Done, pp. 145–162. Meghan-Kiffer Press, Tampa (2010)

    Google Scholar 

  20. Shepherd, T.: Moving from Anticipation to Adaptation. In: Swenson, K.D. (ed.) Mastering the Unpredictable. How Adaptive Case Management Will Revolutionize The Way That Knowledge Workers Get Things Done, pp. 41–62. Meghan-Kiffer Press, Tampa (2010)

    Google Scholar 

  21. Moore, C.: Foreword. In: Swenson, K.D. (ed.) Mastering the Unpredictable. How Adaptive Case Management Will Revolutionize The Way That Knowledge Workers Get Things Done, pp. VII–X. Meghan-Kiffer Press, Tampa (2010)

    Google Scholar 

  22. Teufel, S., Sauter, C., Mühlherr, T., Bauknecht, K.: Computerunterstützung für die Gruppenarbeit. Addison-Wesley, Bonn (1995)

    Google Scholar 

  23. Wendt, W.R.: Case Management im Sozial- und Gesundheitswesen. Eine Einführung Lambertus, Freiburg im Breisgau (2008)

    Google Scholar 

  24. Matthias, J.T.: Technology for Case Management. In: Swenson, K.D. (ed.) Mastering the Unpredictable. How Adaptive Case Management Will Revolutionize The Way That Knowledge Workers Get Things Done, pp. 63–88. Meghan-Kiffer Press, Tampa (2010)

    Google Scholar 

  25. Reich, S., Behrendt, W.: Technologien und Trends für Wissensarbeit und Wissensmangement. In: Fröschle, H.-P., Reich, S. (eds.) Enterprise Content Management, pp. 6–15. dpunkt, Heidelberg (2007)

    Google Scholar 

  26. Stähler, D., Meier, I., Scheuch, R., Schmülling, C., Somssich, D.: Enterprise Architecture, BPM und SOA für Business-Analysten. Hanser, München (2009)

    Google Scholar 

  27. Yooon, Y., Ye, C., Jacobsen, H.A.: A Distributed Framework for Reliable and Efficient Service Choreographies. In: 20th International World Wide Web Conference, Bangalore (2011)

    Google Scholar 

  28. Muthusamy, V., Jacobsen, H.A.: BPM in Cloud Architectures. Business Process Management with SLAs and Events. In: 8th International Conference on Business Process Management, Hoboken (2011)

    Google Scholar 

  29. Li, G., Muthusamy, V., Jacobsen, H.A.: A Distributed Service-Oriented Architecture for Business Process Execution. ACM Transactions on the Web 4(1) (2011)

    Google Scholar 

  30. Gernert, C.: Agiles Projektmanagement. Risikogesteuerte Softwareentwicklung Hanser, München (2003)

    Google Scholar 

  31. Manolescu, D.A.: Micro-Workflow: A Workflow Architecture Supporting Compositional Object-Oriented Software Development Urbana-Champaign (2000)

    Google Scholar 

  32. Swenson, K.D.: Workflow for the Information Worker. In: Fischer, L. (ed.) Workflow Handbook 2001, Future Strategies, Lighthouse Point, pp. 39–49 (2000)

    Google Scholar 

  33. Schwarze, J.: Projektmanagement mit Netzplantechnik NWB, Herne (2010)

    Google Scholar 

  34. Schwarz, S., Abecker, A., Maus, H., Sintek, M.: Anforderungen an die Workflow-Unterstützung für wissensintensive Geschäftsprozesse. In: Deutsches Forschungszentrum für Künstliche Intelligenz GmbH (ed.) Workshop ‘Geschäftsprozessorientiertes Wissensmanagement‘ auf der WM 2001, Baden-Baden (2001)

    Google Scholar 

  35. O’Reilly, T.: What Is Web 2.0. Design Patterns and Business Models for the Next Generation of Software, http://oreilly.com/web2/archive/what-is-web-20.html

Download references

Author information

Authors and Affiliations

  1. Accenture GmbH, Anni-Albers-Straße 11, 80807, Munich, Germany

    Christian Herrmann

  2. Information Systems II, University of Erlangen-Nuremberg, Lange Gasse 20, 90403, Nuremberg, Germany

    Matthias Kurz

Authors
  1. Christian Herrmann
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Matthias Kurz
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Business Information Systems, University of Applied Sciences Ingolstadt, Esplanade 10, 85049, Ingolstadt, Germany

    Werner Schmidt

Rights and permissions

Reprints and permissions

Copyright information

© 2011 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Herrmann, C., Kurz, M. (2011). Adaptive Case Management: Supporting Knowledge Intensive Processes with IT Systems. In: Schmidt, W. (eds) S-BPM ONE - Learning by Doing - Doing by Learning. S-BPM ONE 2011. Communications in Computer and Information Science, vol 213. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-23471-2_6

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-23471-2_6

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-23470-5

  • Online ISBN: 978-3-642-23471-2

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation