Abstract
The notion of citizen driven development of public e-services has been vivid for a number of years in eGovernment research, practice and policies. A variety of expectations are coupled with the idea of citizens participating in the development process; ranging from, roughly outlined, more efficient services (economic gain and customer satisfaction) and enhanced democracy (deliberation and empowerment). There are less conceptual analyses resting on a critical stance analysing how this notion is translated in practical settings, leaving a gap in between for practitioners to solve. This paper presents explorative work made in a Swedish authority, setting out to understand their structure, and the available methods used, in relation to the concept. The results show that besides difficulties in creating systematic work processes, what surfaces is the complex task of estimation.
Chapter PDF
Similar content being viewed by others
Keywords
References
The European eGovernment Action Plan 2011-2015, http://ec.europa.eu/information_society/activities/egovernment/action_plan_2011_2015/index_en.htm (March 3, 2011)
Giritli Nygren, K.: “Monotonized administrators” and “personalized bureaucrats” in the everyday practice of e-government: Ideal-typical occupations and processes of closure and stabilization in a Swedish municipality. Transforming Government: People, Process and Policy 4(4), 322–337 (2010)
Blomgren Bingham, L., Nabathi, T., O’Leary, R.: The New Governance: Practices and Processes for Stakeholders and Citizen Participation in the Work of Government. Public Administration Review 65, 547–558 (2005)
Fung, A., Wright, E.O.: Deepening Democracy: Innovations in Empowered Participatory Governance. Politics & Society 29(1), 5–41 (2001)
Roberts, N.: Public Deliberation in an Age of Direct Citizen Participation. American Review of Public Administration 34(4), 315–353 (2004)
Macintosh, A.: eParticipation in Policy-making: the Research and the Challenges. In: Cunningham, P., Cunningham, M. (eds.) Exploiting the Knowledge Economy: Issues, Application, Case Studies. IOS Press, Amsterdam (2006)
Sanford, C., Rose, J.: Characterizing eParticipation. International Journal of Information Management 27, 406–421 (2007)
Sæbø, Ø., Rose, J., Flak, L.S.: The shape of eParticipation: Characterizing an emerging research area. Government Information Quarterly 25(3), 400–428 (2008)
Giritli-Nygren, K., Lindblad-Gidlund, K.: Leaders as mediators of global megatrends – a diagnostic framework. International Journal of Electronic Government Research 5(4) (2009)
Ives, B., Olson, M.: User Involvement and MIS Success: A Review of Research. Management Science 30(5), 585–603 (1984)
Kappelman, L.A., McLean, E.R.: The Respective Roles of User Participation and User Involvement in Information System Implementation Success. In: Proceedings of Twelfth International Conference on Information Systems, New York, NY, pp. 339–349 (1991)
Hartwick, J., Barki, H.: Explaining the Role of User Participation in Information System Use. Management Science 40(4), 440–465 (1994)
Iivari, J., Igbaria, M.: Determinants of user participation: a Finnish survey. Behaviour & Information Technology 16(2), 111–121 (1997)
Stappers, E.B.-N., Stappers, P.J.: Co-creation and the new landscape of design. CoDesign 4(1), 5–18 (2008)
Bødker, S., Knudsen, J.L., Kyng, M., Ehn, P., Madsen, K.H.: Computer Support for Cooperative Design. In: Proceedings of the 1988 ACM Conference on Computer-Supported Cooperative Work (1988)
Iversen, O.S., Kanstrup, A.M., Petersen, M.G.: A visit to the ’new Utopia’: revitalizing democracy, emancipation and quality in co-operative design. In: Proceedings of the Third Nordic Conference on Human-Computer Interaction (2004)
Beck, E.E.: P for Political. Scandinavian Journal of Information Systems 14, 77–92 (2002)
Rose, D., Blume, S.: Citizens as Users of Technology: An Exploratory Study of Vaccines and Vaccination. In: Oudshoorn, N., Pinch, T. (eds.) How Users Matter, The co-construction of Users and Technology. The MIT Press, New Baskerville (2003)
Mackay, H., Carne, C., Beynon-Davies, P., Tudhope, D.: Reconfiguring the User: Using Rapid Application Development. Social Studies of Science 30(5), 737–757 (2000)
Shove, E., Rip, A.: Symbolic Users, Users and unicorns: a discussion of mythical beasts in interactive science. Science and Public Policy 27(3), 175–182 (2000)
Fischer, F.: Participatory Governance as Deliberative Empowerment: The Cultural Politics of Discursive Space. The American Public Review 36(19) (2006)
Cornwall, A.: Making spaces, changing places: Situating participation in development, Working papers 170. Institute of Development Studies, Sussex, UK (2002)
Macintosh, A., Coleman, S., Schneeberger, A.: eParticipation: The Research Gaps. In: Macintosh, A., Tambouris, E. (eds.) ePart 2009. LNCS, vol. 5694, pp. 1–11. Springer, Heidelberg (2009)
Walsham, G.: Interpreting Information Systems in Organizations. John Wiley, Chichester (1993)
Orlikowski, W., Baroudi, J.: Studying Information Technology in Organizations: Research Approaches and Assumptions. Information Systems Research 2(1) (1991)
Klein, H., Meyers, M.: A set of principles for conducting and evaluating interpretive field studies. MIS Quarterly 23, 67–93 (1999)
Cavaye, A.L.M.: Case study research: a multifaceted approach for IS. Information Systems Journal 6, 227–242 (1996)
Reason, P., Rowan, J.: Human Inquiry: A sourcebook of new Paradigm research. John Wiley, Chichester (1981)
Denzin, N.K.: The research act in Sociology: A theoretical introduction to sociological methods. Butterworths, London (1970)
Weick, K.E.: Sensemaking in organisations. SAGE Publications, London (1995)
Giddens, A.: The Constitution of Society. University of California Press, Berkeley (1984)
Chalmers, D.J., Jackson, F.: Conceptual Analysis and Reductive Explanation. Philosophical Review 110(3), 315–360 (2001)
Silverman, D.: Interpreting Qualitative Data, Methods for Analysing Talk, Text and Interaction. Sage Publications, London (1993)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 IFIP International Federation for Information Processing
About this paper
Cite this paper
Gidlund, K.L. (2011). One for All, All for One – Performing Citizen Driven Development of Public E-Services. In: Tambouris, E., Macintosh, A., de Bruijn, H. (eds) Electronic Participation. ePart 2011. Lecture Notes in Computer Science, vol 6847. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-23333-3_21
Download citation
DOI: https://doi.org/10.1007/978-3-642-23333-3_21
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-23332-6
Online ISBN: 978-3-642-23333-3
eBook Packages: Computer ScienceComputer Science (R0)