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The Meaning of Success for Software SMEs: An Holistic Scorecard Based Approach

  • Conference paper
Systems, Software and Service Process Improvement (EuroSPI 2011)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 172))

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Abstract

Software processes support the work of software development and software process improvement (SPI) is concerned with improving the operation of the software process. One of the primary reasons for conducting SPI is to increase the success of a software development company [1], [2]. While evidence of the benefits of SPI exists, project/senior managers report that their motivation for conducting SPI would be strengthened by the provision of further evidence of the positive impact of SPI on business success [3]. This paper proposes a new approach that utilises the Holistic Scorecard (HSC) [4] to systematically examine business success in software development companies. Furthermore, we relate the experience of applying this new approach to software small to medium sized enterprises (SMEs). This novel approach to examining success in software development companies provides a suitable mechanism for SPI researchers and practitioners seeking to establish evidence of the business benefits of SPI.

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Author information

Authors and Affiliations

  1. Lero Graduate School in Software Engineering, Dublin City University, Ireland

    Paul Clarke

  2. Dublin City University, Ireland

    Rory V. O’Connor

  3. Lero, the Irish Software Engineering Research Centre, Ireland

    Rory V. O’Connor

Authors
  1. Paul Clarke
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  2. Rory V. O’Connor
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Editor information

Editors and Affiliations

  1. Lero, The Irish Software Engineering Research Centre, School of Computing, Dublin City University, Dublin, Ireland

    Rory V. O‘Connor

  2. Roskilde University, Roskilde, Denmark

    Jan Pries-Heje

  3. ISCN Ltd., Graz, Austria

    Richard Messnarz

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© 2011 Springer-Verlag Berlin Heidelberg

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Clarke, P., O’Connor, R.V. (2011). The Meaning of Success for Software SMEs: An Holistic Scorecard Based Approach. In: O‘Connor, R.V., Pries-Heje, J., Messnarz, R. (eds) Systems, Software and Service Process Improvement. EuroSPI 2011. Communications in Computer and Information Science, vol 172. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-22206-1_7

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  • DOI: https://doi.org/10.1007/978-3-642-22206-1_7

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-22205-4

  • Online ISBN: 978-3-642-22206-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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