Abstract
Product life cycle (LC) models are mainly based on the traditional product understanding where the phases from ideation to recycling are sequential steps [1]. Today, products have to be understood as a combination of physical products and related services, so called “extended products” (EP) [2]. A famous example of an extended product is Apples iPhone, a cellular phone as physical core extended by iTunes as access point to software offerings to customize the core with services [3]. LC models addressing the characteristics of the EP concept are rarely discussed in literature [4]. Within this paper, the relationship between product and service LC is discussed to get a better understanding of the extended product LC. It will be shown that there can be both the product as well as the service the incubator for an EP in any phase of their life cycle.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
5 REFERENCES
Cusumano, M. A: Staying Power (2010): Six enduringprinciples for managing strategy and innovation in anuncertain world. Oxford University Press, New York.
Thoben, K.-D., Jagdev, H., Eschenbaecher, J. (2002):Emerging concepts in E-business and Extended Products. in:Gasos, J., Thoben, K.-D. (Eds.): E-Business Applications -Technologies for Tomorrow's Solutions; AdvancedInformation Processing Series, Springer, New York.
Voida, A.; Grinter, R. E. ; Ducheneaut, N. ; Edwards, W. K. ;Newman, M. Listening (2005): Practices surrounding iTunesmusic sharing. Proceedings of ACM Conference on HumanFactors in Computing Systems (CHI 2005); 2005 April 2-7;Portland; OR; USA. NY: ACM; pp.191-200.
Thoben, K.-D., Eschenbächer, J., Jagdev, H.: ExtendedProducts (2001): Evolving Traditional Product Concepts;Proceedings of the 7th. International Conference onConcurrent Enterprising (ICE 2001), Bremen, Germany, pp.429-439.
Johnston, R., Clark, G. (2008) Service operationsmanagement: improving service delivery. Financial TimesPrentice Hall, Essex.
Burianek, F., Ihl, C., Bonnemeier, S. und Reichwald, R.(2007): Typologisierung hybrider Produkte: Ein Ansatzbasierend auf der Komplexität der Leistungserbringung.Arbeitsbericht Nr. 01 / 2007 des Lehrstuhls fürBetriebswirtschaftslehre – Information, Organisation undManagement der Technischen Universität München.
Thoben, K.-D., Eschenbaecher, J. (2003) Die Erweiterungdes Produktbegriffs: Konzept und Praxisbeispiele. In:Industrie Management Vol. 19, No. 4, pp 48-51.
Sihn, W., Proksch, R., Lehmann, F. (2000)Produktbegleitende Dienstleistungen unter der Lupe – WasKunden wirklich wollen. In: Service Today 14 (2000), No.6 pp.38-40.
Pine II, J. (2000): Mass Customization: The New Frontier inBusiness Competition. Harvard Business School, Boston,Mass.
Chao, P. (1993): Partitioning Country of Origin Effects:Consumer Evaluations of a Hybrid Product. in: Journal ofInternational Business Studies, Vol. 24, No. 2, pp. 291-306.
Aurich, J.C., Fuchsa, C. and Wagenknecht, C. (2006): Lifecycle oriented design of technical Product-Service Systems.Journal of Cleaner Production, Vol. 14, No. 17, pp. 1480-1494.
Mont, O.K. (2002): Clarifying the concept of product–servicesystem. in: Journal of Cleaner Production, Vol. 10, No.3, pp.237–245.
Bowen, D,-E., Siehl, C., Schneider, B.: A Framework forAnalyzing Customer Service Orientations, in: Manufacturing.The Academy of Management Review, Vol. 14, No. 1, pp. 75-95.
Pahl, Beitz, Feldhusen Grote (2007): Konstruktionslehre-Grundlagen, Berlin, pp. 97ff.
Eschenbaecher, J., Hirsch, B.-E., Thoben, K.-D.,Schumacher, J., Janssson, K., Ollus, M. Karvonen, I. (2002):Extended Products: Results of the first roadmapping study.In: Brian Standford-Smth, Enrica Chiopzza and Mireille Edin(Ed.): Challenges and Achievements in E-business and EWork(Venice), pp. 677-684.42 IPS² - Review and Perspectives
Fitzsimmons J A, Fitzsimmons M. J. (2004): ServiceManagement: Operations, Strategy, and InformationTechnology, McGraw Hill, Houston, TX, U.S.A.
Bitner, M-J. (1990): Evaluating Service Encounters: TheEffects of Physical Surroundings and Employee Responses.in: Journal of Marketing, Vol. 54, No. 2, pp. 69-82.
DIN Deutsches Institut für Normung e. V. (1998.): DINFachbericht75, Entwicklungsbegleitende Normung (EBN) fürDienstleistungen, Berlin et al.
Klostermann, T (2007): Optimierung kooperativerDienstleistungen im Technischen Kundendienst desMaschinenbaus, Gabler, Stuttgart, pp. 35.
Blinn, N et al. (2010): Lebenszyklusmodelle hybriderWertschöpfung: Modellimplikationen und Fallstudie an einemBeispiel des Maschinen- und Anlagenbaus, in: HybrideWertschöpfung, Springer Berlin Heidelberg 2010, pp.130-143.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Seifert, M., Thoben, KD., Eschenbächer, J. (2011). Mechanisms to conduct Life Cycles of Extended Products. In: Hesselbach, J., Herrmann, C. (eds) Functional Thinking for Value Creation. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19689-8_9
Download citation
DOI: https://doi.org/10.1007/978-3-642-19689-8_9
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-19688-1
Online ISBN: 978-3-642-19689-8
eBook Packages: EngineeringEngineering (R0)