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“Same Same but Different” How Service Contexts of Mobile Technologies Shape Usage Motives and Barriers

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HCI in Work and Learning, Life and Leisure (USAB 2010)

Part of the book series: Lecture Notes in Computer Science ((LNPSE,volume 6389))

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Abstract

As wireless technologies evolve, mobile technologies and services will increasingly affect our lives, accompanied by positive and negative effects. This development requires a high acceptance of users to the presence of mobile services in various usage contexts. In an exploratory focus-group-interview approach (n = 63), this research investigates usage motives as well as barriers, which are perceived by users of wireless mobile technologies. In order to understand the impact of specific usage contexts, in which mobile services are applied, an ICT context was contrasted to a medical service context. Outcomes show that acceptance factors are neither static nor independent from the specific usage or service context in which a technology is applied. Rather, acceptance reveals to be a product of individual usage motivations, situation-specific evaluations, and individual user profiles.

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Author information

Authors and Affiliations

  1. Communication Science, Human Technology Centre (HumTec), RWTH Aachen University, Theaterplatz 14, 52056, Aachen, Germany

    Katrin Arning, Sylvia Gaul & Martina Ziefle

Authors
  1. Katrin Arning
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  2. Sylvia Gaul
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  3. Martina Ziefle
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Editor information

Editors and Affiliations

  1. Institute of Informatics Systems Interactive Systems Research Group, Alpen-Adria-Universität Klagenfurt, Universitätsstraße 65-67, 9020, Klagenfurt, Austria

    Gerhard Leitner  & Martin Hitz  & 

  2. Institute for Medical Informatics, Statistics and Documentation (IMI), Research Unit HCI4MED, Medical University of Graz (MUG), Auenbruggerplatz 2/V, 8036, Graz, Austria

    Andreas Holzinger

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Arning, K., Gaul, S., Ziefle, M. (2010). “Same Same but Different” How Service Contexts of Mobile Technologies Shape Usage Motives and Barriers. In: Leitner, G., Hitz, M., Holzinger, A. (eds) HCI in Work and Learning, Life and Leisure. USAB 2010. Lecture Notes in Computer Science, vol 6389. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-16607-5_3

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  • DOI: https://doi.org/10.1007/978-3-642-16607-5_3

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-16606-8

  • Online ISBN: 978-3-642-16607-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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