Abstract
In this paper we focus on how manufacturing strategies should be measured in an increasingly complex manufacturing environment where the “traditional” quality and productivity measures are not sufficient. The paper discusses and illustrates measures, quantitative and qualitative, that are relevant for manufacturing strategies based on principles from different paradigms. From our case in the automotive industry we see that the company should measure intangible aspects, but that they could be difficult to measure and there is a risk of just measuring what could be counted. There could easily be a discrepancy between what are actually measured and what should have been measured according to the announced strategy.
Chapter PDF
Similar content being viewed by others
References
Busi, M.: An integrated Framework for Collaborative Enterprise Performance Management. Doctoral Thesis at NTNU: 48 (2005)
Behn, R.D.: Why Measure Performance? Different Purposes Require Different Measures. Public Administration Review 63(5), 586–606 (2003)
Marr, B.: Strategic performance management. In: Leveraging and measuring your intangible value drivers. Elsevier, Oxford (2006)
Tait, N.: Handling the sourcing decisions: Lowest Cost is not Always the Answer. Financial Times 13 (October 15, 1997)
Andersen, B., Aarseth, W., Henriksen, B.: Holistic performance management: an integrated framework. International Journal of Productivity and Performance Management 55(1), 61–78 (2006)
Denzin, N., Lincoln, Y.: Introduction: Entering the field of Qualitative research. In: Denzin, N., Lincoln, Y. (eds.) Handbook of Qualitative Research, pp. 1–17. Sage Publications, London (1994)
Henriksen, B., Rolstadås, A.: Knowledge and manufacturing strategy - How different manufacturing paradigms have different requirements to knowledge. Examples from the automotive industry. International Journal of Production Research, iFirst, 1–18 (2009)
Hill, T.: Manufacturing strategy. Palgrave Macmillan, New York (2000)
Austin, R., Hoffer Gittell, J.: When it should not work but does: Anomalies of high performance. In: Neely, A. (ed.) Business Performance Measurement. Theory and Practice. Cambridge University Press, Cambridge (2002)
Lebas, M., Euske, K.: A conceptual and operational delineation of performance. In: Neely, A. (ed.) Business Performance Measurement: Theory and Practice, pp. 65–79. Cambridge University Press, Cambridge (2002)
Lev, B.: Intangibles: management, measurement and reporting. Brookings Institution Press, Washington (2001)
Lev, B., Daum, J.H.: The dominance of intangible assets: consequences for enterprise management and corporate reporting. Measuring Business Excellence 8(1), 6–17 (2004)
Blair, M., Wallman, S.: Unseen Wealth. Brookings Institution, Washington (2001)
Kaplan, R.S., Norton, D.P.: The Balanced Scorecard. Harvard Business School Press, Boston (1996)
Bourne, M., Neely, A., Mills, J., Platts, K.: Implementing performance measurement systems: a literature review. International Journal of Business Performance Management 5(1), 1–24 (2003)
Neely, A., Austin, R.: The operations perspective. In: Neely (ed.) Business Performance Measurement. Theory and Practice, pp. 41–50. Cambridge University Press, Cambridge (2002)
Kendrick, J.W.: Improving Company Productivity. In: Handbook with Case Studies. John Hopkins University Press, Baltimore (1984)
Sink, D.S.: Productivity Measurement – Planning, Measurement and Evaluation, Control and Improvement. John Wiley and Sons, Chichester (1985)
Bicheno, J.R.: Cause and Effect of JIT: A Pocket Guide. PICSIE Books, Buckingham (1989)
Skinner, W.: Manufacturing - missing link in corporate strategy. Harvard Business Review 50(3), 136–145 (1969)
Liker, J.: The Toyota Way. In: 14 Management Principles from the World’s Greatest Manufacturer. McGraw Hill, New York (2003)
Womack, J.P., Jones, D.T., Roos, D.: The Machine That Changed the World. Harper-Collins, New York (1991)
Skorstad, E.J.: Produksjonsformer i det tyvende århundre. Organisering, arbeidsvilkår og produktivitet. In: Production in the 20th Century. Organization, Work Conditions and Productivity. AD Notam Gyldendal, Oslo (1999)
Bushman, R., Indjejikian, R., Smith, A.: CEO Compensation: The Role of Individual Performance Evaluation. Journal of Accounting and Economics 21, 161–193 (1996)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 IFIP International Federation for Information Processing
About this paper
Cite this paper
Henriksen, B., Onsøyen, L.E. (2010). Measuring the Intangible Aspects of the Manufacturing Strategy – A Case Study from the Automotive Industry. In: Vallespir, B., Alix, T. (eds) Advances in Production Management Systems. New Challenges, New Approaches. APMS 2009. IFIP Advances in Information and Communication Technology, vol 338. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-16358-6_48
Download citation
DOI: https://doi.org/10.1007/978-3-642-16358-6_48
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-16357-9
Online ISBN: 978-3-642-16358-6
eBook Packages: Computer ScienceComputer Science (R0)