Organizations and humans forget. Both tend to lose previously acquired knowledge. Moreover, when forced to change, they have to learn how to discard competences and skills they already possess, even if they are distinctive components of their own identity. The learning process itself is often accomplished, for both organizations and humans, through a complex interaction between oblivion and knowledge creation.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Baddeley, AD (1986) Working memory. Oxford University Press, Oxford.
Bagnara S (2005) Verso una società troppo informata? In: AA.VV. Scenari del XXI secolo. Utet, Torino.
Bagnara S, Marti P (2001) Human work in the call centres: A challenge for cognitive ergonomics. In: Theoretical Issues in Ergonomic Science, 2(3): 223–237.
Bagnara S, Smith G C (2006) Theories and practice in interaction design. LEA, Mahwah, NJ.
Bannon LJ, Kuutti K (1996) Shifting perspectives on organizational memory: from storage to active remembering. In: Proceedings of the 29th IEEE Hawaii International Conference in Systems Sciences. IEEE Computer Society Press, Washington.
Bower GH, Mann T. (1992) Improving recall by recoding interfering material at the time of retrieval. In: Journal of Experimental Psychology: Learning, Memory and Cognition, 18: 1310–1320.
Bowker GC (1997) Lest we remember: organizational forgetting and the production of knowledge. In: Accounting, Management and Information Technologies, 7(3): 113–138.
Brown R, Kulik J (1982) Memory observed: Remembering in natural contexts. In: Neisser U (Ed.) Flashbulb memories. W.H. Freeman and Company, San Francisco, CA.
Brusco S (1990) The idea of industrial district: Its genesis. In: Pyke F, Beccatini G, Segenberger W (Eds.) Industrial districts and interfirm cooperation in Italy. ILO, Geneve.
Buxton W (2007) Sketching user experiences: Getting the design right and the right design. Elsevier/Morgan Kaufmann, Amsterdam, Boston.
Ciborra C, Lanzara GF (1994) Formative contexts and information technology: understanding the dynamics of innovation in organizations. In: Accounting Management and Information Technology, 4: 61–86.
Cohen MD, Bacdayan P (1994) Organizational routines are stored as procedural memory. In: Organization Science, 5(4): 554–568.
Collins JC, Porras JI (2002) Built to last: successful habits of visionary companies. Harper Business Essentials, New York.
Conklin EJ (1992) Capturing organizational memory. In: Beaker RM (Ed.) Readings in groupware and computer supported work. Morgan Kaufman, San Francisco, CA.
Conway MA, Harries K, Noyes J, Racsma’ny M, Frankish RC (2000) The Disruption and dissolution of directed forgetting: Inhibitory control of memory. Journal of Memory and Language, 43: 409–430.
Engeström Y, Engeström R, Saarelma O (1988) Computerized medical records, production pressure and compartmentalization in the work activity of health center physicians. Proceedings of the 1988 ACM Conference on Computer-Supported Cooperative Work, Portland, OR.
Engeström Y (2008) From teams to knots: Studies of collaboration and learning at work. Cambridge University Press, Cambridge.
Florida RL (2002) The rise of creative class. Basic Books, New York.
Hargadon A, Sutton RI (1997) Technology brokering and innovation in a product development firm. Administrative Science Quarterly, 42: 716–749.
Hintzman DL (1986) Schema abstraction in a multiple-trace memory system. Psychologycal Review, 3: 411–428.
Hutchins E (1995) Cognition in the wild. MIT Press, Cambridge, Mass.
Jones WP (2008) Keeping found things found: The study and practice of personal information management. Morgan Kaufmann Publishers, Amsterdam, Boston.
Joslyn SL, Oakes MO (2005) Directed forgetting of autobiographical events. Memory & Cognition, 33: 577–587.
Kieselbach T, De Witte H, Bagnara S, Lemkow L, Schaufeli WB (2006). Coping with occupational transitions. An empirical study with employees facing Job loss in five European countries. VS – Verlag für Sozialwissenschaften, Wiesbaden.
Loftus EF (2003) Our changeable memories: Legal and practical implications. Nature Reviews: Neuroscience, 4: 231–234.
MacLeod CM (1998) Directed forgetting. In: Golding JM, MacLeod CM (Eds.) Intentional forgetting: A multidisciplinary approach. Laurence Erlbaum Associates, Mahway, NJ.
Martin De Holan P, Phillips N (2004) Remembrance of things past? The dynamics of organizational forgetting. Management Science, 50: 1603–1613.
National Research Council (1999) The changing nature of work: Implications for occupational analysis. National Research Council, Washington, D.C.
Nonaka I, Takeuchi H (1995) The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford University Press, New York.
Norman DA (2004) Emotional design: Why we love (or hate) everyday things. Basic Books, New York.
Norman DA, Draper SW (1986) User centered system design: New perspectives on human-computer interaction. L. Erlbaum Associates, Hillsdale, NJ.
Parlangeli O, Rizzo F, Bagnara S (2003) Delete Memories: Learning through deliberate forgetting. The International Journal of Cognitive Technology, 8: 25–33.
Rushkoff D (1999) Coercion: Why we listen to what "they" say. Riverhead, New York.
Schooler LJ, Hertwig R (2004) How forgetting fosters heuristic inference. Paper presented at the Proceedings of the sixth International Conference on Cognitive Modeling, Pittsburgh, PA.
Sennett R (1998) The corrosion of character: The personal consequences of work in the new capitalism. Norton & Company, New York.
Storm BC, Bjork EL, Bjork RA (2005). Social metacognitive judgments: The role of retrieval-induced forgetting in person memory and impressions. Journal of Memory and Language, 52: 535–550.
Wagner AD, Maril A, Bjork RA, Schacter DL (2001) Prefrontal contributions to executive control: fMRI evidence for functional distinctions within lateral prefrontal cortex. NeuroImage, 14: 1337–1347.
Wenger E (1998) Communities of practice: Learning, meaning, and identity. Cambridge University Press, Cambridge, UK.
Wilson CK (1992) Managing the cognitive enterprise: A new leadership paradigm for nurse executives. Aspens Advis Nurse Exec, 7(11)1: 3–4.
Winograd T (2008) Discovering America. In: Erickson T, McDonald DW (Eds.) HCI remixed: Essays on works that have influenced the HCI community. MIT Press, Cambridge, MA.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2009 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Bagnara, S., Montanari, R., Pozzi, S. (2009). Designing Organizational Oblivion. In: Schlick, C. (eds) Industrial Engineering and Ergonomics. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-01293-8_18
Download citation
DOI: https://doi.org/10.1007/978-3-642-01293-8_18
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-01292-1
Online ISBN: 978-3-642-01293-8
eBook Packages: EngineeringEngineering (R0)