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Service Modelling and Engineering in the Telematics Industry – The View from the Perspective of a Toll Service Provider

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Industrial Engineering and Ergonomics

Tolling systems came up in the ‘70s to deal with traffic gridlocks that occurred in more and more major cities throughout the world. In the beginning, these road charging schemes were operated manually with toll booths. In 1986 the first electronic toll collection (ETC) system was introduced in Norway. From this moment on ETC systems have developed all over the world. Dedicated Short Range Communication (DSRC) systems dominated the market until 2005. An in-car transponder communicates with roadside equipment in a DSRC-based tolling system.

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© 2009 Springer-Verlag Berlin Heidelberg

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Springer, J., Freyer, KG. (2009). Service Modelling and Engineering in the Telematics Industry – The View from the Perspective of a Toll Service Provider. In: Schlick, C. (eds) Industrial Engineering and Ergonomics. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-01293-8_12

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  • DOI: https://doi.org/10.1007/978-3-642-01293-8_12

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-01292-1

  • Online ISBN: 978-3-642-01293-8

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