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Digital Divide in eGovernment: The eInclusion Gap Model

  • Conference paper
Electronic Government (EGOV 2008)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 5184))

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Abstract

The Digital Divide is a matter of fact in most countries. For instance, senior citizens, citizens without employment, or citizens with low education utilise online services in a distinct way, often to a lesser extent. Within this paper, we examine how such digital divide groups make use of different online services. Here, four types on services are taken into account and contrasted with each other: Internet usage, E-Commerce usage, E-Government for Information and E-Government for Transaction. As a result, we develop the E-Inclusion-Gap Model which addresses gaps between such service-specific usage and we discuss possible reasons behind them.

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Authors and Affiliations

  1. European Research Center for Information Systems, University of Muenster, Leonardo-Campus 3, 48149, Muenster, Germany

    Jörg Becker, Björn Niehaves, Philipp Bergener & Michael Räckers

Authors
  1. Jörg Becker
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  2. Björn Niehaves
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  3. Philipp Bergener
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  4. Michael Räckers
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Editor information

Maria A. Wimmer Hans J. Scholl Enrico Ferro

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© 2008 Springer-Verlag Berlin Heidelberg

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Becker, J., Niehaves, B., Bergener, P., Räckers, M. (2008). Digital Divide in eGovernment: The eInclusion Gap Model. In: Wimmer, M.A., Scholl, H.J., Ferro, E. (eds) Electronic Government. EGOV 2008. Lecture Notes in Computer Science, vol 5184. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-85204-9_20

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  • DOI: https://doi.org/10.1007/978-3-540-85204-9_20

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-85203-2

  • Online ISBN: 978-3-540-85204-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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