Abstract
Drawing on tenets from action research, this paper presents a yearlong intervention designed to facilitate knowledge of actual users and use in an Open Source Software (OSS) development community. Results from the interventions are presented and the influence of central characteristics of the OSS community and its communication is discussed. Initial findings show that the ideology and praxis based approach of the OSS community, as well as their primary media of communication, present a challenge to the introduction of end-user issues.
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Bødker, M., Nielsen, L., Orngreen, R.N. (2007). Enabling User Centered Design Processes in Open Source Communities. In: Aykin, N. (eds) Usability and Internationalization. HCI and Culture. UI-HCII 2007. Lecture Notes in Computer Science, vol 4559. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-73287-7_2
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DOI: https://doi.org/10.1007/978-3-540-73287-7_2
Publisher Name: Springer, Berlin, Heidelberg
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