Abstract
This study proposes the design principles considering the balance of ‘simplicity‘ and ‘helpfulness‘ based on cognitive aging. Due to the increase of the aging population, various equipments are required to better assist the elderly users. ATMs (Automatic Teller Machine) have always been considered to be equipment that is difficult for the elderly users. Then this paper discusses a new ATM interface design considering the principles. The effectiveness of the new design was examined by comparing it with a conventional ATM. The usability test results favored the new ATM design, and it is consequently accepted by many elderly users.
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References
Fisk, A.D., Rogers, W.A., et al.: Designing for older adults: Principles and Creative Factors Approaches, CRC Press (2004)
Kyoyou-Hin Foundation: Inconvenience list such as the elderly people (1999)
Harada, T.E., Akatsu, H.: What is “Usability” - A Perspective of Universal Design in An Aging Society. In: Cognitive Science of Usability, Kyoritsu Publisher (2003)
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Akatsu, H., Miki, H., Hosono, N. (2007). Design Principles Based on Cognitive Aging. In: Jacko, J.A. (eds) Human-Computer Interaction. Interaction Design and Usability. HCI 2007. Lecture Notes in Computer Science, vol 4550. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-73105-4_1
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DOI: https://doi.org/10.1007/978-3-540-73105-4_1
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-73104-7
Online ISBN: 978-3-540-73105-4
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