Abstract
In common understanding, Electronic Government focuses upon relatively simple transactions between identifiable customers (citizens, enterprises), on one side, and a multitude of government organisations in charge of particular activities, on the other. Attention is chiefly directed to Electronic Service Delivery. If the promise of e-Government as the principal key to modernising government is to be kept, this concept has to be broadened so as to include the full enabling potential of IT, as well as the complex reality of government and public governance. There is encouraging political support for e-Government, yet implementation problems could inhibit further success.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Hoff, J., Horrocks, I, Tops, P. (eds.). Democratic Governance and New Technology. Technologically mediated innovations in political practice in Western Europe. London, New York: Routledge, 2000.
Lenk, K. Information systems in public administration: from research to design. In: Informatization in the Public Sector. 3, 1994, pp. 307–324.
Lenk, K. Reform Opportunities Missed: Will the innovative potential of information systems in public administration remain dormant forever? In: Information, Communication & Society. 1, 1998, pp. 163–181.
Lenk, K. Elektronische Bürgerdienste im Flächenland als staatlich-kommunale Gemeinschaftsaufgabe. In: Verwaltung & Management 8, 2002, pp.4–10.
Lenk, K., Traunmüller, R. Öffentliche Verwaltung und Informationstechnik (=Schriftenreihe Verwaltungsinformatik 20) Heidelberg: Decker, 1999.
Lenk, K., Traunmüller, R.. Perspectives on Electronic Government. In: Galindo and Quirchmayr (eds.). Advances in Electronic Government, Proceedings of the IFIP WG 8.5 Conference in Zaragoza, 2000, Zaragoza: University Press, 2000, pp. 11–27.
Lenk, K., Traunmüller, R. Broadening the Concept of Electronic Government. In: J.E.J. Prins (ed.), Designing E-Government, Amsterdam: Kluwer, 2001, pp.63–74.
Lenk, K., Traunmüller, R., Wimmer, M.A. The Significance of Law and Knowledge for Electronic Government. In A. Grönlund (ed.), “Electronic Government-Design, Applications and Management”, Hershey (PA): Idea Group Publishing, 2002, pp. 61–77.
Rapport Lasserre. L’Etat et les technologies de l’information et de la communication: vers une administration à accès pluriel. Paris: La documentation francaise, 2000.
Schwabe, G. E-Councils — Systems, Experiences, Perspectives. In: A.M. Tjoa et al., Proceedings of the 11th International Workshop on Database and Expert Systems Applications, 4–8 September, 2000, Greenwich. Los Alamitos: IEEE Press, pp.384–388.
Snellen, I.Th.M.; van de Donk, W.B.H.J. (eds.). Public Administration in an Information Age. Amsterdam: IOS Press, 1998.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2002 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Lenk, K., Traunmüller, R. (2002). Electronic Government: Where Are We Heading?. In: Traunmüller, R., Lenk, K. (eds) Electronic Government. EGOV 2002. Lecture Notes in Computer Science, vol 2456. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-46138-8_1
Download citation
DOI: https://doi.org/10.1007/978-3-540-46138-8_1
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-44121-2
Online ISBN: 978-3-540-46138-8
eBook Packages: Springer Book Archive