Abstract
Crisis communication is a rapidly expanding field with a bright future. In spite of its bright future there are still a number of critical factors that would benefit from research. One striking aspect of the field’s development is the lack of an international perspective on crisis communication. Some writers have criticized the crisis communication research for being myopic and ethnocentric (e.g. Lee 2004). This is a valid observation more than a critique. The researchers from the U.S. have been among the most active in the field. Their work reflects the backgrounds of the researchers rather than a purposeful attempt to craft a hegemonic view of crisis communication. Regardless of the reason, the internationalization of crisis communication is a critical area for future research in the field. This book is an excellent example of the benefits that are derived from a richer, international view of crisis communication.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Barton, Laurence (2001): Crisis in Organizations II (2nd Ed.). Cincinnati, OH: College Divisions Southwestern.
Benoit, William (1995): Accounts, Excuses, and Apologies: A Theory of Image Restoration. Albany, NY: State University of New York Press.
Coombs, W. Timothy (1995): Choosing the Right Words: The Development of Guidelines for the Selection of the“Appropriate” Crisis Response Strategies. In: Management Communication Quarterly (8), 447–476.
Coombs, W. Timothy (1999): Ongoing Crisis Communication: Planning, Managing, and Responding. Thousand Oaks, CA: Sage Publications.
Coombs, W. Timothy/ Holladay, Sherry (1996): Communication and Attributions in a Crisis: An Experimental Study of Crisis Communication. In: Journal of Public Relations Research (8), 279–295.
Coombs, W. Timothy/ Holladay, Sherry (2001): An Extended Examination of the Crisis Situation: A Fusion of the Relational Management and Symbolic Approaches. In: Journal of Public Relations Research (13), 321–340.
Coombs, W. Timothy/ Holladay, Sherry (2002): Helping Crisis Managers Protect Reputational Assets: Initial Tests of the Situational Crisis Communication Theory. In: Management Communication Quarterly (16), 165–186.
Coombs, W. Timothy/ Holladay, Sherry (2004). Reasoned Action in Crisis Communication: An Attribution Theory-Based Approach to Crisis Management. In: Millar, Dan/ Heath, Robert (Hrsg.): Responding to Crisis: A Rhetorical approach to Crisis Communication. Mahwah, NJ: Lawrence Erlbaum Associates, 95–115.
Coombs, W. Timothy/ Holladay, Sherry (2005): Exploratory study of stakeholder emotions: Affect and crisis. In: ai]Ashkanasy, Neil/ Zerbe Wilfred/ Hartel Charmine (Hrsg.): Research on Emotion in Organizations: Volume 1: The Effect of Affect in Organizational Settings. New York: Elsevier, 271–28.
Crichton, Margarett/ Lauche, Kristina/ Flin, Rhona (2005): Incident command skills in the management of an oil Industry drilling incident: A Case study. Journal of Contingencies and Crisis Management, 13(3), 116–128.
Flin, Rhona. (2006): Naturalistic Decision Making and Crisis Management. Presentation at ISCRAM-TIEMS 2006 Summer School, Tilburg, the Netherlands.
Flodin, Bertil (2003): Public Relations in Sweden: A Strong Presence Increasing in Importance. In: Sriramesh, Krishnamurthy/ Vercic, Dejan (Hrsg.): The Global Public Relations Handbook: Theory, Research, and Practice. Mahwahm, NJ: Lawrence Erlbaum Associates, 244–256.
Frandsen, Finn/ Johansen, Winni (2006): Crisis communication and the rhetorical arena. Paper presented at the 9th Annual International Public Relations Research Conference, Miami, FL.
Hall, Edward (1971): Beyond Culture. Garden City, NY: Doubleday Anchor Books.
Harris, Phil/ Baines, Paul (2002): Lobbying for Survival: The UK BSE Crisis and the Role of the Meat and Livestock Commission in Lifting the EC Beef Export Ban. In: ai]Moss, Danny/ DeSanto, Barbara (Hrsg.): Public Relations Cases: International Perspectives. New York: Routlege, 130–143.
Hearit, Keith (2006): Crisis Management by Apology: Corporate Response to Allegations of Wrongdoing. Mahwah, NJ: Lawrence Erlbaum Associates.
Hofstede, Geert (1997): Cultures and Organizations: Software of the Mind. New York: McGraw Hill.
Huang, Yyi-Hui/ Lin, Ying-Hsuan/ Su, Shih-Hsin (2005): Crisis Communicative Strategies in Taiwan: Category, Continuum, and Cultural Implication. In: Public Relations Review (31), 229–238.
Kim, Yungwook/ Hon, Linda (1998): Craft and Professional Models of Public Relations and Their Relations to Job Satisfaction among Korean Public Relations Practitioners. In: Journal of Public Relations Research (10), 155–175.
Kolfschoten, Gwendolyn/ Briggs, Robert/ de Vreede, Gert-Jan/ Jacobs, Peter/ Appelman, Jaco (2006): A Conceptual Foundation of the ThinkLet Concept for Collaboration Engineering. In: International Journal of Human-Computer Studies (64), 611–621.
Kolfschoten, Gwendolyn/ Appelman, Jaco (2006): Collaborative Engineering in Crisis Situations. Presentation at ISCRAM-TIEMS 2006 Summer School, Tilburg, the Netherlands.
Larsson, Larsake/ Nohrstedt, Stig (2002): Does Public Relations Make a Difference? A Comparative Analysis of Two Major Swedish Crises. In: Moss, Danny/ DeSanto, Barbara (Hrsg.): Public Relations Cases: International Perspectives. New York: Routlege, 113–129.
Laufer, Daniel/ Gillespie, Kate/ McBride, Brad/ Gonzalez, Silvia (2005): The Role of Severity in Consumer Attributions of Blame: Defensive Attributions in Product Harm Crises in Mexico”. Journal of International Consumer Marketing (Forthcoming).
Lee, Betty (2004): Audience-Oriented Approach to Crisis Communication: A Study of Hong Kong Consumers’ Evaluation of an Organizational Crisis. In: Communication Research (31), 600–618.
Lee, Betty (2005): Crisis, Culture, and Communication. In: Kalbfleisch, Pamela (Hrsg.): Communication Yearbook 29. Mahwah, NJ: Lawrence Erlbaum Associates, 275–310.
Ogrizek, Michel/ Guillery, Jean-Michel. (1999): Communicating in Crisis. New York: Aldine De Gruyter.
Pearson, Christine (2005): Leading through Crises: Twenty-First Century, Global Challenges. In James, Erika and Smith, Larry (Hrsg.): An Executive Briefing on Crisis Leadership, Charlottesville, VA: Darden Business Publishing, 13–22.
Taylor, Maureen (2000): Cultural Variance as a Challenge to Global Public Relations: A Case Study of the Coca-cola Scare in Europe. In: Public Relations Review (26), 277–293.
Trompenaars, Fons/ Hampden-Turner, Charles (1998): Riding the Waves of Culture: Understanding Diversity in Global Business (2nd ed.). New York: McGraw-Hill.
Vercic, Dejan. (2003): Public Relations of Movers and Shakers: Transnational Corporations. In: Sriramesh, Krishnamurthy/ Vercic, Dejan (Hrsg.): The Global Public Relations Handbook: Theory, Research, and Practice. Mahwahm, NJ: Lawrence Erlbaum Associates, 478–489.
Yoo, Je Cho (2001): A study on crisis management by industry. In: Korean Journal of Journalism and Communication Studies (43), 195–229.
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2008 VS Verlag für Sozialwissenschaften | GWV Fachverlage GmbH, Wiesbaden
About this chapter
Cite this chapter
Coombs, T.W. (2008). The future of crisis communication from an international perspective. In: Nolting, T., Thießen, A. (eds) Krisenmanagement in der Mediengesellschaft. VS Verlag für Sozialwissenschaften. https://doi.org/10.1007/978-3-531-91191-5_19
Download citation
DOI: https://doi.org/10.1007/978-3-531-91191-5_19
Publisher Name: VS Verlag für Sozialwissenschaften
Print ISBN: 978-3-531-15384-1
Online ISBN: 978-3-531-91191-5
eBook Packages: Humanities, Social Science (German Language)