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Maintenance Service Logistics

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Operations, Logistics and Supply Chain Management

Part of the book series: Lecture Notes in Logistics ((LNLO))

Abstract

Capital goods, such as manufacturing equipment, trains, and industrial printers, are used in the primary processes of their users. Their availability is of key importance. To achieve high availability, maintenance is required throughout their long life cycles. Many different resources such as spare parts, service engineers and tools, are necessary to perform maintenance. In some cases, e.g. for trains, also maintenance facilities are required. Maintenance service logistics encompasses all processes that ensure that the resources required for maintenance are at the right place at the right time. In a broader sense, it also includes maintenance planning and design-for-maintenance. We first discuss capital goods and the requirements that their users have, which leads us to basic maintenance principles and the structure of typical service supply chains. Next, various relevant decisions and supporting theories and models are discussed. Finally, we discuss the latest developments within maintenance service logistics.

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Acknowledgements

The authors gratefully acknowledge the Netherlands Organisation for Scientific Research (NWO) and the Dutch Institute for Advanced Logistics (TKI Dinalog) for their support via the ProSeLoNext project and the NWO-TOP project on “Service Logistics for Advanced Capital Goods”. Joachim Arts also gratefully acknowledges NWO for its support through his Veni grant.

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Authors and Affiliations

  1. University of Luxembourg, Luxembourg City, Luxembourg

    Joachim Arts

  2. Eindhoven University of Technology, Eindhoven, The Netherlands

    Rob Basten & Geert-Jan van Houtum

Authors
  1. Joachim Arts
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  2. Rob Basten
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  3. Geert-Jan van Houtum
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Corresponding author

Correspondence to Geert-Jan van Houtum .

Editor information

Editors and Affiliations

  1. Department of Industrial Engineering and Business Information Systems, University of Twente, Enschede, Overijssel, The Netherlands

    Henk Zijm

  2. FOM University of Applied Sciences, Essen, Nordrhein-Westfalen, Germany

    Matthias Klumpp

  3. Department of Industrial Engineering, University of Bologna, Bologna, Italy

    Alberto Regattieri

  4. Industrial Engineering and Management, Oklahoma State University, Stillwater, OK, USA

    Sunderesh Heragu

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Arts, J., Basten, R., van Houtum, GJ. (2019). Maintenance Service Logistics. In: Zijm, H., Klumpp, M., Regattieri, A., Heragu, S. (eds) Operations, Logistics and Supply Chain Management. Lecture Notes in Logistics. Springer, Cham. https://doi.org/10.1007/978-3-319-92447-2_22

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  • DOI: https://doi.org/10.1007/978-3-319-92447-2_22

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-92446-5

  • Online ISBN: 978-3-319-92447-2

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