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Adopting ISO Management Standards in Africa: Barriers and Cultural Challenges

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ISO 9001, ISO 14001, and New Management Standards

Part of the book series: Measuring Operations Performance ((MEOP))

Abstract

The adoption of ISO management standards has significantly increased over the last decade in developing countries, especially in Africa. Between 2014 and 2015, the number of certifications in the African continent increased by 20% for ISO 9001 and 19% for ISO 14001. Despite this rapid increase in absolute terms, ISO certifications in Africa remain relatively underdeveloped with about 1% of the total number of ISO 9001 and ISO 14001 certifications worldwide. The objective of this study is to highlight the barriers to the adoption of ISO management standards in the African context and to analyse their appropriateness with the specificities of African cultures and organizational practices. Several barriers are highlighted: the weak institutional framework, the ineffectiveness of donor-funded programs, the lack of human and financial resources, the low participation in the development of ISO management standards, and corruption. In addition, certain specificities of the local cultures in African countries, particularly oral tradition, paternalism, hierarchical distance, collectivism, strong tolerance to uncertainty, and attachment to traditions, may be in opposition to the values embodied in ISO management standards. These specificities require an effort to adapt ISO management systems to African realities in order to promote their substantial rather than symbolic integration within organizations. This work contributes to the existing literature by analyzing the institutional, economic and cultural barriers to the adoption of ISO management standards in Africa. Implications for both professionals and public authorities are also discussed.

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Notes

  1. 1.

    The number in brackets refers to the number of ISO 14001 certificates.

  2. 2.

    The percentage in brackets refers to the annual growth of the sector according to the McKinsey Global Institute (2010).

  3. 3.

    http://www.arso-oran.org/members-2/ (Accessed 8 Feb 2017).

  4. 4.

    http://www.iso-certificate-africa.com/ISO-Certification-Cost-in-Africa.html (Accessed 13 March 2017).

  5. 5.

    Decree No. 2013/0172/PM of 14 February 2013.

  6. 6.

    http://uis.unesco.org/en/topic/education-africa (Accessed 12 Feb 2017).

  7. 7.

    http://www.unesco.org/new/fr/dakar/education/literacy/ (Accessed 12 Feb 2017).

  8. 8.

    https://www.afdb.org/fr/topics-and-sectors/sectors/private-sector/areas-of-focus/infrastructure-finance/ (Accessed 12 Feb 2017).

  9. 9.

    http://www.iso.org/iso/home/standards_development/list_of_iso_technical_committees/iso_technical_committee_participation.htm?commid=53882. (Accessed 9 Feb 2017).

  10. 10.

    http://www.iso.org/iso/home/standards_development/list_of_iso_technical_committees/iso_technical_committee_participation.htm?commid=54818 (Accessed 9 Feb 2017).

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  1. Département de management, Faculté des sciences de l’administration, Université Laval, Pavillon Palasis-Prince, 2325 rue de la Terrasse, Local 1638, Quebec, QC, G1V 0A6, Canada

    Christian Valery Tayo Tene, Alexander Yuriev & Olivier Boiral

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    Iñaki Heras-Saizarbitoria

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Tayo Tene, C.V., Yuriev, A., Boiral, O. (2018). Adopting ISO Management Standards in Africa: Barriers and Cultural Challenges. In: Heras-Saizarbitoria, I. (eds) ISO 9001, ISO 14001, and New Management Standards. Measuring Operations Performance. Springer, Cham. https://doi.org/10.1007/978-3-319-65675-5_4

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