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Moving from Power to Empowerment in Decision-Making

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Servant Leadership and Followership

Part of the book series: Palgrave Studies in Leadership and Followership ((PASTLEFO))

Abstract

The focus of this chapter is a review of how effective decision-making works for followers in servant-led organizations, the role of consensus leadership, and how conflict resolution is addressed in a servant leadership environment. Current literature is routinely used to examine servant leadership practices from the leader perspective only with little consideration given to the follower perspective. Benefits to a follower of a servant leader include greater empowerment, evolved problem-solving skills, enhanced collaboration skills, and the development of effective communication skills. This chapter examines key processes from the follower lens. The authors explore how a follower-centric framework empowers followers to constructively and collaboratively approach conflict to arrive at higher-quality decisions in servant-led organizations.

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Authors and Affiliations

  1. Contracts Administration, NTT Security, Inc. (US), Tempe, AZ, USA

    Julie Overbey & Pamela Gordon

  2. University of Phoenix, Tempe, AZ, USA

    Julie Overbey

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  1. University of Phoenix, Junction City, Kansas, USA

    Crystal J. Davis

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Overbey, J., Gordon, P. (2017). Moving from Power to Empowerment in Decision-Making. In: Davis, C. (eds) Servant Leadership and Followership. Palgrave Studies in Leadership and Followership. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-59366-1_8

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