Skip to main content
SpringerLink
Log in

Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review

  • Conference paper
  • First Online:
Exploring Services Science (IESS 2017)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 279))

Included in the following conference series:

Abstract

Blockchain technology is expected to revolutionize the way transactions are performed, thereby affecting a vast variety of potential areas of application. While expectations are high, real world impact and benefit are still unclear. To be able to assess its impact, the first structured literature review of peer-reviewed articles is conducted. As blockchain technology is centered around a peer-to-peer network, enabling collaboration between different parties, the service system is chosen as unit analysis to examine its potential contribution. We have identified a set of characteristics that enable trust and decentralization, facilitating the formation and coordination of a service system.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Nakamoto, S.: Bitcoin: A Peer-to-Peer Electronic Cash System (2008)

    Google Scholar 

  2. Swan, M.: Blockchain: Blueprint for a New Economy. O’Reilly Media, Inc., Sebastopol (2015)

    Google Scholar 

  3. Tapscott, D., Tapscott, A.: Blockchain Revolution. Penguine Random House, New York (2016)

    Google Scholar 

  4. Ølnes, S.: Beyond bitcoin enabling smart government using blockchain technology. In: Scholl, H.J., et al. (eds.) EGOVIS 2016. LNCS, vol. 9820, pp. 253–264. Springer, Cham (2016). doi:10.1007/978-3-319-44421-5_20

    Chapter  Google Scholar 

  5. Nachiappan, Crosby, M., Pattanayak, P., Verma, S., Kalyanaraman, V.: BlockChain technology: beyond bitcoin. Applied Innovation Review, pp. 6–19 (2016). http://scet.berkeley.edu/wp-content/uploads/AIR-2016-Final-version-Int.pdf. (Accessed 10 Oct 2016)

  6. Szabo, N.: Formalizing and securing relationships on public networks. First Monday 2 (1997). http://pear.accc.uic.edu/ojs/index.php/fm/article/view/548/469. (Accessed 10 Oct 2016)

  7. Gartner: Hype Cycle for Emerging Technologies. http://www.gartner.com/newsroom/id/3412017. Accessed 21 Nov 2016

  8. Greenspan, G.: Avoiding the pointless blockchain project. http://www.multichain.com/blog/2015/11/avoiding-pointless-blockchain-project/. Accessed 13 Nov 2016

  9. Böhme, R., Christin, N., Edelman, B., Moore, T.: Bitcoin: economics, technology, and governance. J. Econ. Perspect. 29, 213–238 (2015)

    Article  Google Scholar 

  10. Warburg, B.: How the blockchain will radically transform the economy. https://www.ted.com/talks/bettina_warburg_how_the_blockchain_will_radically_transform_the_economy/transcript?language=en. Accessed 21 Nov 2016

  11. Maglio, P.P., Vargo, S.L., Caswell, N., Spohrer, J., Vargo, S.L., Caswell, N., Maglio, P.P.: The service system is the basic abstraction of service science. Inf. Syst. E-bus. Manag. 7, 395–406 (2009)

    Article  Google Scholar 

  12. Zhao, J.L., Fan, S., Yan, J.: Overview of business innovations and research opportunities in blockchain and introduction to the special issue. Financ. Innov. 2, 28 (2016)

    Google Scholar 

  13. Webster, J., Watson, R.T.: Analyzing the past to prepare for the future: writing a literature review. MIS Q. 26, xiii–xxiii (2002)

    Google Scholar 

  14. Lewenberg, Y., Sompolinsky, Y., Zohar, A.: Inclusive block chain protocols. In: Böhme, R., Okamoto, T. (eds.) FC 2015. LNCS, vol. 8975, pp. 528–547. Springer, Heidelberg (2015). doi:10.1007/978-3-662-47854-7_33

    Chapter  Google Scholar 

  15. Garay, J., Kiayias, A., Leonardos, N.: The bitcoin backbone protocol: analysis and applications. In: Oswald, E., Fischlin, M. (eds.) EUROCRYPT 2015. LNCS, vol. 9057, pp. 281–310. Springer, Heidelberg (2015). doi:10.1007/978-3-662-46803-6_10

    Google Scholar 

  16. Wang, H., Chen, K., Xu, D.: A maturity model for blockchain adoption. Financ. Innov. 2, 12 (2016)

    Google Scholar 

  17. Tschorsch, F., Scheuermann, B.: Bitcoin and beyond: a technical survey on decentralized digital currencies. IEEE Commun. Surv. Tutorials 18, 2084–2123 (2016)

    Article  Google Scholar 

  18. Kosba, A., Miller, A., Shi, E., Wen, Z., Papamanthou, C.: Hawk: the blockchain model of cryptography and privacy-preserving smart contracts. In: 2016 IEEE Symposium on Security and Privacy, pp. 839–858 (2016)

    Google Scholar 

  19. Bonneau, J., Miller, A., Clark, J., Narayanan, A., Kroll, J.A., Felten, E.W.: Research perspectives and challenges for bitcoin and cryptocurrencies. In: 2015 IEEE Symposium on Security and Privacy, pp. 104–121 (2015)

    Google Scholar 

  20. Beck, R., Stenum Czepluch, J., Lollike, N., Malone, S.: Blockchain - the gateway to trust-free cryptographic transactions. In: Twenty-Fourth European Conference on Information Systems (ECIS), pp. 1–14 (2016)

    Google Scholar 

  21. Kraft, D.: Difficulty control for blockchain-based consensus systems. Peer-to-Peer Netw. Appl. 9, 397–413 (2016)

    Article  Google Scholar 

  22. McCorry, P., Möser, M., Shahandasti, S.F., Hao, F.: Towards bitcoin payment networks. In: Liu, J.K.K., Steinfeld, R. (eds.) ACISP 2016. LNCS, vol. 9722, pp. 57–76. Springer, Cham (2016). doi:10.1007/978-3-319-40253-6_4

    Chapter  Google Scholar 

  23. Cucurull, J., Puiggalí, J.: Distributed immutabilization of secure logs. In: Barthe, G., Markatos, E., Samarati, P. (eds.) STM 2016. LNCS, vol. 9871, pp. 122–137. Springer, Cham (2016). doi:10.1007/978-3-319-46598-2_9

    Chapter  Google Scholar 

  24. Gerstl, David S.: Leveraging bitcoin blockchain technology to modernize security perfection under the uniform commercial code. In: Maglyas, A., Lamprecht, A.-L. (eds.) Software Business. LNBIP, vol. 240, pp. 109–123. Springer, Cham (2016). doi:10.1007/978-3-319-40515-5_8

    Google Scholar 

  25. Sharples, M., Domingue, J.: The blockchain and kudos: a distributed system for educational record, reputation and reward. In: Verbert, K., Sharples, M., Klobučar, T. (eds.) Adaptive and Adaptable Learning: 11th European Conference on Technology Enhanced Learning, EC-TEL 2016, pp. 490–496. Springer International Publishing, Cham (2016)

    Chapter  Google Scholar 

  26. Zyskind, G., Nathan, O., Pentland, A.S.: Decentralizing privacy: using blockchain to protect personal data. In: Proceedings of 2015 IEEE Security and Privacy Workshop, SPW 2015, pp. 180–184 (2015)

    Google Scholar 

  27. Idelberger, F., Governatori, G., Riveret, R., Sartor, G.: Evaluation of logic-based smart contracts for blockchain systems. In: Alferes, J.J.J., Bertossi, L., Governatori, G., Fodor, P., Roman, D. (eds.) RuleML 2016. LNCS, vol. 9718, pp. 167–183. Springer, Cham (2016). doi:10.1007/978-3-319-42019-6_11

    Chapter  Google Scholar 

  28. Wright, A., De Filippi, P.: Decentralized blockchain technology and the rise of lex cryptographia. SSRN Scholarly Paper ID 2580664. Social Science Research Network, Rochester, NY (2015). https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2580664. (Accessed 10 Oct 2016)

  29. Barber, S., Boyen, X., Shi, E., Uzun, E.: Bitter to better - how to make bitcoin a better currency. In: Keromytis, A.D. (ed.) Financial Cryptography and Data Security: 16th International Conference, FC 2012, pp. 399–414. Springer, Heidelberg (2012)

    Chapter  Google Scholar 

  30. Cai, Y., Zhu, D.: Fraud detections for online businesses: a perspective from blockchain technology. Financ. Innov. 2, 20 (2016)

    Google Scholar 

  31. Delmolino, K., Arnett, M., Kosba, A., Miller, A., Shi, E.: Step by step towards creating a safe smart contract: lessons and insights from a cryptocurrency lab. In: Clark, J., Meiklejohn, S., Ryan, P.Y.A., Wallach, D., Brenner, M., Rohloff, K. (eds.) FC 2016. LNCS, vol. 9604, pp. 79–94. Springer, Heidelberg (2016). doi:10.1007/978-3-662-53357-4_6

    Chapter  Google Scholar 

  32. Eyal, I., Gencer, A.E., Sirer, E.G., van Renesse, R.: Bitcoin-NG: a scalable blockchain protocol. In: Proceeding of 13th USENIX Symposium Networked Systems Design and Implementation (NSDI 2016), pp. 45–59 (2016)

    Google Scholar 

  33. Garman, C., Green, M., Miers, I.: Decentralized anonymous credentials. In: Network and Distributed System Security (NDSS) Symposium 2014, pp. 23–26 (2014)

    Google Scholar 

  34. Guo, Y., Liang, C.: Blockchain application and outlook in the banking industry. Financ. Innov. 2, 24 (2016)

    Google Scholar 

  35. Heilman, E., Baldimtsi, F., Goldberg, S.: Blindly signed contracts: anonymous on-blockchain and off-blockchain bitcoin transactions. In: Clark, J., Meiklejohn, S., Ryan, P.Y.A., Wallach, D., Brenner, M., Rohloff, K. (eds.) FC 2016. LNCS, vol. 9604, pp. 43–60. Springer, Heidelberg (2016). doi:10.1007/978-3-662-53357-4_4

    Chapter  Google Scholar 

  36. Herrera-Joancomartí, J., Pérez-Solà, C.: Privacy in bitcoin transactions: new challenges from blockchain scalability solutions. In: Torra, V., Narukawa, Y., Navarro-Arribas, G., Yañez, C. (eds.) MDAI 2016. LNCS (LNAI), vol. 9880, pp. 26–44. Springer, Cham (2016). doi:10.1007/978-3-319-45656-0_3

    Chapter  Google Scholar 

  37. Hull, R., Batra, V.S., Chen, Y.-M., Deutsch, A., Heath III, F.F.T., Vianu, V.: Towards a shared ledger business collaboration language based on data-aware processes. In: Sheng, Q.Z., Stroulia, E., Tata, S., Bhiri, S. (eds.) ICSOC 2016. LNCS, vol. 9936, pp. 18–36. Springer, Cham (2016). doi:10.1007/978-3-319-46295-0_2

    Chapter  Google Scholar 

  38. McCorry, P., Shahandashti, S.F., Clarke, D., Hao, F.: Authenticated key exchange over bitcoin. In: Chen, L., Matsuo, S. (eds.) SSR 2015. LNCS, vol. 9497, pp. 3–20. Springer, Cham (2015). doi:10.1007/978-3-319-27152-1_1

    Chapter  Google Scholar 

  39. Sun, J., Yan, J., Zhang, K.Z.K.: Blockchain-based sharing services: what blockchain technology can contribute to smart cities. Financ. Innov. 2, 26 (2016)

    Google Scholar 

  40. Weber, I., Xu, X., Riveret, R., Governatori, G., Ponomarev, A., Mendling, J.: Untrusted business process monitoring and execution using blockchain. In: La Rosa, M., Loos, P., Pastor, O. (eds.) BPM 2016. LNCS, vol. 9850, pp. 329–347. Springer, Cham (2016). doi:10.1007/978-3-319-45348-4_19

    Chapter  Google Scholar 

  41. Wilson, D., Ateniese, G.: From pretty good to great: enhancing PGP using bitcoin and the blockchain. In: Qiu, M., Xu, S., Yung, M., Zhang, H. (eds.) SSR 2015. LNCS, vol. 9497, pp. 368–375. Springer, Cham (2015). doi:10.1007/978-3-319-25645-0_25

    Google Scholar 

  42. Xu, J.J.: Are blockchains immune to all malicious attacks? Financ. Innov. 2, 25 (2016)

    Google Scholar 

  43. Chesbrough, H., Spohrer, J.: A research manifesto for services science. Commun. ACM 49, 33–40 (2006)

    Article  Google Scholar 

  44. Vargo, S.L., Lusch, R.F.: Evolving to a new dominant logic. J. Mark. 68, 1–17 (2004)

    Article  Google Scholar 

  45. Sampson, S.E., Froehle, C.M.: Foundations and implications of a proposed unified services theory. Prod. Oper. Manag. 15, 329–343 (2006)

    Article  Google Scholar 

  46. Backlund, A.: The definition of system. Kybernetes 29, 444–451 (2000)

    Article  MATH  Google Scholar 

  47. Spohrer, J., Maglio, P.P., Bailey, J., Gruhl, D.: Steps toward a science of service systems. Comput. (Long. Beach. Calif.) 40, 71–77 (2007)

    Google Scholar 

  48. Spohrer, J., Kwan, S.K.: Service Science, Management, Engineering, and Design (SSMED). Int. J. Inf. Syst. Serv. Sect. 1, 1–31 (2009)

    Article  Google Scholar 

  49. Greenspan, G.: Four Genuine Blockchain Use Cases. http://www.coindesk.com/four-genuine-blockchain-use-cases/. Accessed 13 Nov 2016

  50. Bray, R.L., Mendelson, H.: Information transmission and the bullwhip effect: an empirical investigation. Manag. Sci. 58, 860–875 (2012)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Karlsruhe Institute of Technology, Kaiserstr. 89, 76131, Karlsruhe, Germany

    Stefan Seebacher & Ronny Schüritz

Authors
  1. Stefan Seebacher
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Ronny Schüritz
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Stefan Seebacher .

Editor information

Editors and Affiliations

  1. Faculty of Economics, eCampus University, Rome, Italy

    Stefano Za

  2. Department of Automatic Control and System Engineering, University Politehnica of Bucharest, Bucharest, Romania

    Monica Drăgoicea

  3. Università Cattolica del Sacro Cuore, Milan, Italy

    Maurizio Cavallari

Rights and permissions

Reprints and permissions

Copyright information

© 2017 Springer International Publishing AG

About this paper

Cite this paper

Seebacher, S., Schüritz, R. (2017). Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review. In: Za, S., Drăgoicea, M., Cavallari, M. (eds) Exploring Services Science. IESS 2017. Lecture Notes in Business Information Processing, vol 279. Springer, Cham. https://doi.org/10.1007/978-3-319-56925-3_2

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-56925-3_2

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-56924-6

  • Online ISBN: 978-3-319-56925-3

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation