Abstract
The study of the organizational impact of information technology services on the value generation process in organizations has a story that spans over several decades. In this stream of research, that goes under the name of IT value, scholars debated over years on the potential existence of a positive link between the presence of IT services and the organizational performance. The field of IT value is ample and continuous. Considering these aspects this paper contributes to the literature by proposing a quantitative analysis of the IT value literature. Our study complements existing studies on the value of IT services, which followed qualitative approaches, focusing on the summarization and systematization of existing literature. This paper presents the results of a longitudinal bibliometric study of the IT value literature based on 435 papers published from 1990. Our analysis shows a growing trend of publications and citations, the existence of a common theoretical foundation for the research stream identified by the most influential and co-cited sources. Our analysis identified the existence of three core research areas inside which most of the IT value discourse is developed. We concluded our research formulating some considerations regarding future IT service value investigations.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Chesbrough, H.W.: Toward a new science of services. Harv. Bus. Rev. 83, 43–44 (2005)
Chesbrough, H., Spohrer, J.: A research manifesto for service science. Commun. ACM 49, 35–40 (2006)
Winniford, M., Conger, S., Erickson-Harris, L.: Confusion in the ranks: IT service management practice and terminology. Inf. Syst. Manag. 26, 153–163 (2009)
Galup, S.D., Dattero, R., Quan, J.J., Conger, S.: An overview of IT service management. Commun. ACM 52, 124 (2009)
Nevo, S., Wade, M.R.M.: The formation and value of IT-enabled resources: antecedents and consequences of synergistic relationships. MIS Q. 34, 163–183 (2010)
Grover, V., Kohli, R.: Co-creating IT value: new capabilities and metrics for multifirm environments. MIS Q. 36, 225–232 (2012)
Kohli, R., Grover, V.: Business value of IT: an essay on expanding research directions to keep up with the times. J. Assoc. Inf. Syst. 9, 23–39 (2008)
Braccini, A.M.: Value Generation in Organisations. LAMBERT Academic Publishing, Saarbrücken (2011)
Wilkin, C., Campbell, J., Moore, S., Van Grembergen, W.: Co-creating value from IT in a contracted public sector service environment: perspectives on COBIT and Val IT. J. Inf. Syst. 27, 283–306 (2013)
Oh, W., Pinsonneault, A.: On the assessment of the strategic value of information technologies: conceptual and analytical approaches. MIS Q. 31, 239–265 (2007)
Gable, G.G., Sedera, D., Chan, T.: Re-conceptualizing information system success: the IS-impact measurement model. J. Assoc. Inf. Syst. 9, 377–408 (2008)
Irani, Z., Love, P.E.D.: The propagation of technology management taxonomies for evaluating investments in information systems. J. Manag. Inf. Syst. 17, 161–177 (2000)
Thatcher, M.E., Oliver, J.R.: The impact of technology investments on a firm’s production efficiency, product quality, and productivity. J. Manag. Inf. Syst. 18, 17–45 (2001)
Agarwal, R., Lucas, H.C.: The information systems identity crisis: focusing on high-visibility and high-impact research. MIS Q. 29, 381–398 (2005)
Kohli, R., Sherer, S.A., Baron, A.: Editorial - IT investment payoff in e-business environments: research issues. Inf. Syst. Front. 5, 239–247 (2003)
Pritchard, A.: Statistical bibliography or bibliometrics? J. Doc. 24, 348–349 (1969)
Culnan, M.J.: The intellectual development of management information systems, 1972–1982: a co-citation analysis. Manag. Sci. 32, 156–172 (1986)
Melville, N., Kraemer, K.L., Gurbaxani, V.: Review - information technology and organizational performance: an integrative model of IT business value. MIS Q. 28, 283–322 (2004)
Chau, P.Y.K., Kuan, K.K.Y., Liang, T.-P.: Research on IT value: what we have done in Asia and Europe. Eur. J. Inf. Syst. 16, 196–201 (2007)
Za, S., Spagnoletti, P.: Knowledge creation processes in information systems and management: lessons from simulation studies. In: Spagnoletti, P. (ed.) Organization Change and Information Systems. LNISO, vol. 2, pp. 191–204. Springer, Heidelberg (2013)
Brumana, M., Decastri, M., Scarozza, D., Za, S.: A bibliometric study of the literature on technological innovation: an analysis of 60 international academic journals. In: Baglieri, D., Metallo, C., Rossignoli, C., Iacono, M.P. (eds.) Information Systems, Management, Organization and Control, vol. 6, pp. 141–152. Springer, Cham (2014)
Bharadwaj, A.S.: A resource-based perspective on information technology capability and firm performance: an empirical investigation. MIS Q. 24, 169–196 (2000)
Barua, A., Kriebel, C.H., Mukhopadhyay, T.: Information technologies and business value: an analytic and empirical investigation. Inf. Syst. Res. 6, 3–23 (1995)
Brynjolfsson, E., Hitt, L.: Paradox lost? Firm-level evidence on the returns to information systems spending. Manag. Sci. 42, 541–558 (1996)
Barney, J.: Firm resources and sustained competitive advantage. J. Manag. 17, 99–120 (1991)
Wade, M., Hulland, J.: Review: the resource-based view and information systems research: review, extension, and suggestions for future research. MIS Q. 28, 107–142 (2004)
Mata, F.J., Fuerst, W.L., Barney, J.B., Mata, J.: Information technology and sustained competitive advantage: a resource-based analysis. MIS Q. 19, 487–505 (1995)
Ricciardi, F., Za, S.: Smart city research as an interdisciplinary crossroads: a challenge for management and organization studies. In: Mola, L., Pennarola, F., Za, S. (eds.) From Information to Smart Society. LNISO, vol. 5, pp. 163–171. Springer, Cham (2015)
Weill, P.: The relationship between investment in information technology and firm performance: a study of the valve manufacturing sector. Inf. Syst. Res. 3, 307–333 (1992)
Barney, J.B.: The resource based view of strategy: origins, implications, and prospects. J. Manag. 17, 97–211 (1991)
vom Brocke, J., Braccini, A.M., Sonnenberg, C., Spagnoletti, P.: Living IT infrastructures—an ontology-based approach to aligning IT infrastructure capacity and business needs. Int. J. Account. Inf. Syst. 15, 246–274 (2014)
Lane, O., Howison, J., Wiggins, A., Rowston, K., Crowston, K., Mukhopadhyay, T., Kekre, S., Kalathur, S.: Business value of information technology: a study of electronic data interchange. MIS Q. 19, 137 (1995)
Amit, R., Zott, C.: Value creation in e-business. Strateg. Manag. J. 22, 493–520 (2001)
Bannister, F.: Dismantling the silos: extracting new value from IT investments in public administration. Inf. Syst. J. 11, 65–84 (2001)
Braccini, A.M., Federici, T.: IT value in public administrations: a model proposal for e-procurement. In: D’Atri, A. Saccà , D. (eds.) Information Systems: People, Organizations, Institutions and Technologies, pp. 121–129. Physica-Verlag, a Springer Company, Heidelberg (2009)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer International Publishing AG
About this paper
Cite this paper
Za, S., Braccini, A.M. (2017). Tracing the Roots of the Organizational Benefits of IT Services. In: Za, S., Drăgoicea, M., Cavallari, M. (eds) Exploring Services Science. IESS 2017. Lecture Notes in Business Information Processing, vol 279. Springer, Cham. https://doi.org/10.1007/978-3-319-56925-3_1
Download citation
DOI: https://doi.org/10.1007/978-3-319-56925-3_1
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-56924-6
Online ISBN: 978-3-319-56925-3
eBook Packages: Computer ScienceComputer Science (R0)