Abstract
Information and communication technologies (ICTs) are increasingly used to support Community Policing in order to strengthen, facilitate and accelerate the communication between citizens and police. In this chapter we present a participatory framework that can help to make the development and implementation of ICTs more effective. We base our evaluation framework on five main methodological characteristics: consecutive piloting, longitudinal perspective, multi-stakeholder view, multi-level approach and finally the triangulation of findings from various outcome levels. We argue for a short-, mid- and long-term evaluation approach with consecutive pilots to account for the interdependent nature of the technology and its social context. Next to this we give concrete examples for evaluation criteria of the functionality, acceptance and impact evaluation of a tool. Finally, we summarize our chapter with recommendations for ICT evaluations in complex context in general.
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Notes
- 1.
E.g., accounts such as ggpd_recruitment by the Garden Grove Police, USA on Instagram or videos such as the #runningmanchallenge by Wales Police: https://www.youtube.com/watch?v=qELq8w6deuU or the Dutch National Police: https://www.youtube.com/watch?v=vd4PUZGCgC4, accessed Sep 26, 2016.
- 2.
Social context, also known as social environment, refers to the immediate physical setting in which people live. It includes the political, economic, cultural, technological, ecological and legal conditions of a community.
- 3.
By referring to a ‘link’ between changes in tool features and evaluation outcomes we do not imply a deterministic or causal connection, as disparities in implementation processes, user characteristics, national features, situational influences, etc. across pilot sites will impact results.
- 4.
For a more extensive overview of indicators, see Bayerl et al. 2015.
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Bayerl, P.S., Jacobs, G. (2017). Evaluating the Design and Implementation of CP-Support Technologies: A Participatory Framework. In: Bayerl, P., Karlović, R., Akhgar, B., Markarian, G. (eds) Community Policing - A European Perspective. Advanced Sciences and Technologies for Security Applications. Springer, Cham. https://doi.org/10.1007/978-3-319-53396-4_17
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