Abstract
This chapter examines and explores the role of digital disruption in healthcare service innovation. We begin by reviewing extant and emerging technologies within the context of innovation in the provision of healthcare services. We then draw on the insights of key opinion leaders across industry, consulting and clinical practice as to how digitisation can be expected to impact on key aspects of the healthcare value chain, including stakeholder relationships, service activities, resource requirements and healthcare economic models.
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Acknowledgments
The authors would like to thank Chris Rex, Evan Rawstron and Professor Bruce Dowton for their contributions. Carl Runde also provided valuable comments.
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Ford, G., Compton, M., Millett, G., Tzortzis, A. (2017). The Role of Digital Disruption in Healthcare Service Innovation. In: Pfannstiel, M., Rasche, C. (eds) Service Business Model Innovation in Healthcare and Hospital Management. Springer, Cham. https://doi.org/10.1007/978-3-319-46412-1_4
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DOI: https://doi.org/10.1007/978-3-319-46412-1_4
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