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Organizational Communication: Discussion of Pyramid Model Application in Shift Records

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Advances in Human Factors, Business Management, Training and Education

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 498))

Abstract

This work aims to discuss the flow of internal communication through a pyramid model of organizational communication. The first part is a reflection on the “ideal” model of organizational communication and its flow represented in the figure of the pyramid. The operator’s speech in the operational process helps decision-making in the managerial sphere. The second part of this work is a reflection on highly subjective factors that may affect this speech. Finally, there is an analysis of the operators’ records in the shift book of a Water Treatment Plant (WTP), located in northeastern Brazil, with a view to suggest procedures for implementing the communication pyramid model in the organization. The work is mostly qualitative method and provides quantitative data on the communication implement. The results suggest the need for improvement in the events shift book format of and trainment for operators and leaders.

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Author information

Authors and Affiliations

  1. Polytechnic, Federal University of Bahia, Professor Aristides Novis. 2, Federação, Salvador, Bahia, Brazil

    Edmara dos Santso Drigo & Salvador Ávila Filho

Authors
  1. Edmara dos Santso Drigo
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  2. Salvador Ávila Filho
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Corresponding author

Correspondence to Edmara dos Santso Drigo .

Editor information

Editors and Affiliations

  1. University of Vaasa , Vaasa, Finland

    Jussi Ilari Kantola

  2. Hungarian-Netherlands School of Edu man, University of Szeged Hungarian-Netherlands School of Edu man, Szeged, Hungary

    Tibor Barath

  3. Faculty of Technology and Maritime Scien, University College of Southeast Norway Faculty of Technology and Maritime Scien, Kongsberg, Norway

    Salman Nazir

  4. TiER1 Performance Solutions , Colorado Springs,, Colorado, USA

    Terence Andre

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dos Santso Drigo, E., Filho, S.Á. (2017). Organizational Communication: Discussion of Pyramid Model Application in Shift Records. In: Kantola, J., Barath, T., Nazir, S., Andre, T. (eds) Advances in Human Factors, Business Management, Training and Education. Advances in Intelligent Systems and Computing, vol 498. Springer, Cham. https://doi.org/10.1007/978-3-319-42070-7_68

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  • DOI: https://doi.org/10.1007/978-3-319-42070-7_68

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-42069-1

  • Online ISBN: 978-3-319-42070-7

  • eBook Packages: EngineeringEngineering (R0)

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