Abstract
The practice of risk management and corporate governance relates to all aspects of an organisation’s business and activities. The current focus within the health service is primarily around improving quality by putting the patient first and protecting them from harm and developing a culture of transparency and openness (for instance, the National Health Service (NHS) Outcome Framework). The measurement of quality within ambulance services has also been traditionally limited to operational activities and presents significant challenges due to the unique environment they operate within, in comparison to other types of healthcare providers. Ambulance services across England use the Clinical Performance Indicator Care Bundle to measure and monitor the quality of care given to patients. Reviewing the current state of development of ambulance quality indicators, the authors conclude that the care received by patients in the pre-hospital arena could be measured and monitored using the Clinical Leadership Education Accountability and Responsibility (CLEAR) framework.
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Peters, M., Barnard, S., Dorrian, M., Mackway-Jones, K. (2015). A Strategy for Managing Quality in Ambulance Services. In: Wankhade, P., Mackway-Jones, K. (eds) Ambulance Services. Springer, Cham. https://doi.org/10.1007/978-3-319-18642-9_3
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DOI: https://doi.org/10.1007/978-3-319-18642-9_3
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