Abstract
Efficient and effective value creation and service delivery processes are considered as the key factor to competitiveness in a globalized market environment. Capability management contributes to this goal by considering an integrated view of the ability to deliver a certain service with the capacity to do so. In this paper, we focus on the aspect of variability in capabilities. Starting from an industrial case from business process outsourcing, we propose to introduce concepts from variability modelling, i.e. variation points and variation aspects, into modelling and representation of capabilities. The main contributions of this paper are the introduction of variability points into capability modelling, a proposal for further formalizing the term capability, and an industrial case showing the use of variability points.
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Sandkuhl, K., Koc, H. (2014). On the Applicability of Concepts from Variability Modelling in Capability Modelling: Experiences from a Case in Business Process Outsourcing. In: Iliadis, L., Papazoglou, M., Pohl, K. (eds) Advanced Information Systems Engineering Workshops. CAiSE 2014. Lecture Notes in Business Information Processing, vol 178. Springer, Cham. https://doi.org/10.1007/978-3-319-07869-4_6
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DOI: https://doi.org/10.1007/978-3-319-07869-4_6
Publisher Name: Springer, Cham
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