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IT-Service Value Modeling: A Systematic Literature Analysis

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Business Information Systems Workshops (BIS 2021)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 444))

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Abstract

In 2020 the new ITIL v4 standard was introduced. ITIL standardization had and still has a big influence on how IT-Service Management is seen and performed in practice. Thus, the new standard is expected to have a high impact as well. A key element of ITIL v4 is the strong focus on Stakeholder Value in Service Design. Yet apart from ITIL, stakeholder orientation is a current trend in business analysis. This work provides a Systematic Literature Analysis with regard to approaches that allow value modeling for IT-Services. As a result, no approach that fits all requirements inherent in the ITIL v4 standard and IT-Service Design could be identified. However, a set of requirements that should be considered when developing methods, notations, and tools for IT-Service Value modeling is derived.

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Notes

  1. 1.

    https://www.omg.org/spec/VDML/About-VDML/.

  2. 2.

    https://www.omg.org/spec/SMM/1.2.

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Authors and Affiliations

  1. University of Rostock, 18051, Rostock, Germany

    Henning Richter & Birger Lantow

Authors
  1. Henning Richter
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  2. Birger Lantow
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Correspondence to Henning Richter .

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Editors and Affiliations

  1. Poznań University of Economics and Business, Poznan, Poland

    Witold Abramowicz

  2. TIB Leibniz Information Center Science and Technology and University of Hannover, Hannover, Germany

    Sören Auer

  3. Poznań University of Economics and Business, Poznan, Poland

    Milena Stróżyna

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Richter, H., Lantow, B. (2022). IT-Service Value Modeling: A Systematic Literature Analysis. In: Abramowicz, W., Auer, S., Stróżyna, M. (eds) Business Information Systems Workshops. BIS 2021. Lecture Notes in Business Information Processing, vol 444. Springer, Cham. https://doi.org/10.1007/978-3-031-04216-4_24

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  • DOI: https://doi.org/10.1007/978-3-031-04216-4_24

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-04215-7

  • Online ISBN: 978-3-031-04216-4

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